- •Customer Service level
- •I. Vocabulary Work
- •1. To check or build up your vocabulary on this subject, look at the words and word combinations listed on this page.
- •2A. Look at the pictures of warehouse equipment. Match the pictures (a-f) with the words (1-6).
- •2B. Choose from the words in the box and write the numbers in the correct place. The first has been done for you.
- •9. Several English words are often formed from the same root. Make new words from the root words below to complete the sentences.
- •10. A) From the sentences given below form interrogative sentences;
- •11. A) Read and translate the following text. While reading, write out the numbers you’ll come across.
- •12. Numbers
- •15. Just for fun.
- •16. Now see how quickly you can find the answer to this rather long sum. The answer is at the back of the book. (Key section)
- •17. Now think about the number 2. Read the text. How much of the language would change if Daniel found himself a third girlfriend?
- •18. Study the following phraseological units and their translation.
- •II. Reading Comprehension
- •1. Read and translate the following text. Use a dictionary if necessary. Read the text very carefully so that to grasp both the main idea and the details added.
- •III. Comprehension and Word study
- •6. Fill in the gaps with a suitable derivative from the word given in brackets.
- •8. A) Translate the following words.
- •11. Give a customer a quotation by email based on the following details.
- •15. Put the processes described in the presentation about crp in the correct order.
- •IV. Speaking Practice
- •Just for fun
- •Supplementary unit 1 Using the supply chain to increase sales
- •Vocabulary
- •2. Use the words and phrases in the box to complete the sentences.
- •5. We often use the passive form of the verb to describe a process.
- •Supplementary unit 2 The importance of good supplier relationships
- •Vocabulary
- •8. Complete these sentences using verbs from the box in the correct form.
- •9. Find two more phrases in this extract from the article which are used to make comparisons.
2B. Choose from the words in the box and write the numbers in the correct place. The first has been done for you.
shelving |
4. |
stock list |
7. |
labels |
10. |
forklift truck |
packing area |
5. |
waste bin |
8. |
stencil |
11. |
orders |
containers |
6. |
packing |
9. |
packers |
12. |
coffee machine |
1. |
shelving |
4. |
stock list |
7. |
labels |
10. |
forklift truck |
2. |
packing area |
5. |
waste bin |
8. |
stencil |
11. |
orders |
3. |
containers |
6. |
packing |
9. |
packers |
12. |
coffee machine |
3. Study the following words. Make sure you can clear up the difference:
Economy |
|
1. Экономика страны |
|
Economy of some countries has had a deep crisis over the past years. |
|
2. Экономия |
|
One should take care of domestic economy. |
|
Economic – экономический, относящийся к экономике |
|
|
In 1998 we had an economic crisis in Russia. |
Economical – экономный |
|
|
Small cars are more economical to run. |
To economize – экономить |
|
|
We can’t economize on healthy food. |
Economics – наука и учебный предмет |
|
|
Economics is a very important subject |
4. Give English interpretation of the following Russian sentences.
1. |
Мы изучаем экономику в университете. |
2. |
Автомобильные компании борются за экономичный автомобиль. |
3. |
Многие экономисты критикуют плановую экономику за дефицит и недостаток конкуренции. |
4. |
Экономическая ситуация в этой стране очень серьёзная. |
5. |
Не следует экономить на фруктах. |
5. Choose the synonyms from columns B and C to the word in column A.
A |
B |
C |
|||
1. |
to ensure |
1. |
storeroom |
1. |
trademark |
2. |
merchandise |
2. |
to supply |
2. |
depot |
3. |
warehouse |
3. |
to carry |
3. |
to guarantee |
4. |
trade-off |
4. |
reliable |
4. |
catalogue |
5. |
to estimate |
5. |
to consider |
5. |
trustworthy |
6. |
to provide |
6. |
commercial goods |
6. |
to value |
7. |
to deliver |
7. |
list |
7. |
commodities |
8. |
brand |
8. |
to assure |
8. |
to transfer |
9. |
dependable |
9. |
interchange |
9. |
to furnish |
10. |
inventory |
10. |
trade name |
10. |
compromise |
6. Read and give Russian equivalents to the adverbs in bold type.
full |
= exactly, very |
last |
= after all others |
fully |
= completely |
lastly |
= finally |
hard |
= intently, with effort |
wide |
= fully; off target |
hardly |
= scarcely |
widely |
= to a large extent |
free |
= without cost |
easy |
= gently and slowly |
freely |
= willingly |
easily |
= without difficulty |
late |
= not early |
sure |
= certainly |
lately |
= recently |
surely |
= without doubt |
near |
= close |
|
|
nearly |
= almost |
|
|
7. Underline the correct item, then explain the difference in meaning.
1. |
Simon told everyone he would pass the exam easy / easily, so he was embarrassed when he came last / lastly in the class, with 20%. |
2. |
“I am sure / surely happy to meet you”, said the reporter to the respected singer. |
3. |
When he was almost full / fully recovered from his illness the doctor told him to take it easy / easily and said that he would be able to return to work shortly. |
4. |
He was found near / nearly the scene of the murder with a knife in his hand, it is not surprising he was accused. |
5. |
Although he arrived an hour late / lately he tried hard / hardly to make up for lost time. |
6. |
Lately / Late she has been getting all her clothes freely / free from the fashion company. |
8. Arrange the given words to make up a sentence.
1. |
to, new, began, we, discuss, programs. |
2. |
economist, theory, the, famous, formulated, economic, Smith, his. |
3. |
physical, students, year, not, last, optics, did, study. |
4. |
every, central, country’s, watches, data, carefully, economic, bank. |
5. |
two, there, forms, are, of, organizations, economic. |