Cv and cover letter workshops and checking service

Problem   Cause:

• On 20 May 2015 we placed an order with your firm for 12,000 ultra super long-life batteries. The consignment arrived yesterday but contained only 1,200 batteries.

• Firstly, I had difficulty in registering to attend the event. You set up an on-line registration facility, but I found the facility totally unworkable.

• You sent us an invoice for $10,532, but did not deduct our usual 10% discount.

• We have found 16 spelling errors and 2 mis-labelled diagrams in the sample book. 

  Effect:

• This error put our firm in a difficult position, as we had to make some emergency purchases to fulfil our commitments to all our customers. This caused us considerable inconvenience.

• Even after spending several wasted hours trying to register in this way, the computer would not accept my application.

• I am therefore returning the invoice to you for correction.

• This large number of errors is unacceptable to our customers, and we are therefore unable to sell these books.

Solution

• I am writing to ask you to please make up the shortfall immediately and to ensure that such errors do not happen again.

• Could I please ask you to look into these matters.

• Please send us a corrected invoice for $9,479

• I enclose a copy of the book with the errors highlighted. Please re-print the book and send it to us by next Friday.  

Warning (optional)

• Otherwise, we may have to look elsewhere for our supplies.

• I'm afraid that if these conditions are not met, we may be forced to take legal action.

• If the outstanding fees are not paid by Friday, 5 June 2015, you will incur a 10% late payment fee.   

Closing

• I look forward to receiving your explanation of these matters.

• I look forward to receiving your payment.

• I look forward to hearing from you shortly.

Politeness The tone of complaint letters should not be aggressive or insulting, as this would annoy the reader and not encourage them to solve the problem. In addition, questions such as 'Why can't you get this right?' should not be included.

Content

1. The content should contain enough details so that the receiver does not have to write back requesting more.

2. Legal action is not normally threatened in the first letter of complaint, unless the situation is very serious.

Here are simple tips, templates and examples for writing good complaints letters. This approach to complaints letter-writing is effective for private consumers and for business-to-business customers who seek positive outcomes from writing letters of complaint. The principles apply to complaints emails and phone calls too, although letters remain generally the most reliable and effective way to complain, especially for serious complaints.

Effective complaints letters (and any other way of complaining) should be:

• concise

• authoritative

• factual

• constructive

• friendly

Imagine you are the person receiving customers' letters of complaints. This helps you realise that the person reading your letter is a real human being with feelings, trying to do their job to the best of their abilities. Your letter should encourage them to respond positively and helpfully to the complaint. No matter how mad you feel, aggression and confrontation does not encourage a helpful reaction to complaints.

Good complaints letters with the above features tend to produce better outcomes:

• Concise letters can be understood quickly.

• Authoritative letters - letters that are well written and professionally presented - have more credibility and are taken more seriously.

• Factual letters enable the reader to see immediately the relevant details, dates, requirements, etc., and to justify action to resolve the complaint.

• Constructive letters - with positive statements, suggesting positive actions - encourage action and quicker decisions.

• Friendly letters - with a considerate, cooperative and complimentary tone - are prioritised because the reader responds positively to the writer and wants to help.

These complaints methods are based on cooperation, relationships, constructive problem-solving, and are therefore transferable to phone and face-to-face complaints.

Orders: types and features

The most common types of orders are market orders, limit orders, and stop-loss orders.

• A market order is an order to buy or sell a security immediately. This type of order guarantees that the order will be executed, but does not guarantee the execution price. A market order generally will execute at or near the current bid (for a sell order) or ask (for a buy order) price. However, it is important for investors to remember that the last-traded price is not necessarily the price at which a market order will be executed.

• A limit order is an order to buy or sell a security at a specific price or better. A buy limit order can only be executed at the limit price or lower, and a sell limit order can only be executed at the limit price or higher. Example: An investor wants to purchase shares of ABC stock for no more than $10. The investor could submit a limit order for this amount and this order will only execute if the price of ABC stock is $10 or lower.

• A stop order, also referred to as a stop-loss order is an order to buy or sell a stock once the price of the stock reaches the specified price, known as the stop price. When the stop price is reached, a stop order becomes a market order.

• A buy stop order is entered at a stop price above the current market price. Investors generally use a buy stop order to limit a loss or protect a profit on a stock that they have sold short. A sell stop order is entered at a stop price below the current market price. Investors generally use a sell stop order to limit a loss or protect a profit on a stock they own.