- •Table of Contents
- •1Purpose
- •2High Level Service Flows
- •2.1Service Lifecycle When lpf Purchased Before Loss
- •2.2Service Lifecycle When lpf Purchased After Loss
- •Owner specifies a call-back number that is used to contact the Owner when a person other than the Owner finds the phone.
- •The Lost Phone screen gives instructions that guide the person finding the phone to contact the Owner.
- •2.3Automatically Deprovision Service after Phone is Permanently Lost
- •3Lost Phone Finder Handset Interface Use Cases
- •3.1General Notes
- •3.2Subscribe to lpf Service by Downloading Handset App, Pre-Loss (Pri: Hi)
- •3.3Lpf Handset App Launched from Handset by User (Pri: Med)
- •3.4Lpf Handset App Activated by Server Message while Phone Powered-On and In-Coverage (Pri: Hi)
- •3.5Lpf Handset App Activated by Server Message while Phone Powered-Off or Out-of-Coverage (Pri: Med)
- •3.6Lpf Handset App Commanded to Report Location (Pri: Hi)
- •3.7Lpf Handset App Commanded to Ring Loudly (Pri: Hi)
- •3.8Lpf Handset App Commanded to Erase Personal Data (Pri: Med)
- •3.9Deactivate lpf Service after Recovery (Pri: Hi)
- •3.10Bystander Finds Phone and Returns It to Owner (Pri: Hi)
- •3.11Return Phone to Insurer if Found After Filing Claim (Pri: Low)
- •4Self-Service Website Use Cases
- •4.1Subscribe to lpf Service via Website, Pre-Loss, Preloaded lpf Handset App (Pri: Hi)
- •4.2Subscribe to lpf Service via Website, Pre-Loss, User-Downloaded lpf Handset App (Pri: Hi)
- •4.3Subscribe to lpf Service via Website, Post-Loss (Pri: Hi)
- •4.4Activate lpf Service via Website after Loss (Pri: Hi)
- •4.5Enter the lpf Website after Previously Activating Service (Pri: Hi)
- •4.6Locate Phone via Website (Pri: Hi)
- •4.7Ring Phone via Website (Pri: Hi)
- •4.8Erase Personal Data via Website (Pri: Med)
- •5Toll-Free ivr Application User Interface Use Cases
- •5.1Activate lpf Service after Loss (Pri: Med)
- •5.2Call the lpf ivr App after Previously Activating Service (Pri: Med)
- •5.3Locate Phone via ivr (Pri: Med)
- •5.4Ring Phone via ivr (Pri: Hi)
- •5.5Erase Personal Data via ivr (Pri: Low)
- •6Call Center Operator Interface Use Cases
- •6.1Subscribe to lpf through Call Center Operator, Post-Loss (Pri: Low)
- •7Self-Service Website User Interface Design Concepts
- •7.1General Application Screen Template
- •7.2New User Welcome Screen
- •7.3Lpf Subscriber Welcome Screen
- •7.4Lost Phone Activation Screen
- •7.5“Help Me Find My Phone” Screen
Lost Phone Finder Use Cases and UI Description Autodesk Confidential
Edit this SoDA statement… open the proper package:
Project Finder
LLC Lost Phone Finder Service
Release 1.0
High-Level Use Cases and User Interface Concepts
<Draft Revision 1>
Last updated:
.
Table of Contents
Table of Contents 2
Related Documents and Other References 3
Open Issue Summary 3
1 Purpose 3
2 High Level Service Flows 3
2.1 Service Lifecycle When LPF Purchased Before Loss 3
2.2 Service Lifecycle When LPF Purchased After Loss 4
2.3 Automatically Deprovision Service after Phone is Permanently Lost 5
3 Lost Phone Finder Handset Interface Use Cases 6
3.1 General Notes 6
3.2 Subscribe to LPF Service by Downloading Handset App, Pre-Loss (Pri: Hi) 6
3.3 LPF Handset App Launched from Handset by User (Pri: Med) 6
3.4 LPF Handset App Activated by Server Message while Phone Powered-On and In-Coverage (Pri: Hi) 6
3.5 LPF Handset App Activated by Server Message while Phone Powered-Off or Out-of-Coverage (Pri: Med) 7
3.6 LPF Handset App Commanded to Report Location (Pri: Hi) 7
3.7 LPF Handset App Commanded to Ring Loudly (Pri: Hi) 7
3.8 LPF Handset App Commanded to Erase Personal Data (Pri: Med) 7
3.9 Deactivate LPF Service after Recovery (Pri: Hi) 8
3.10 Bystander Finds Phone and Returns It to Owner (Pri: Hi) 8
3.11 Return Phone to Insurer if Found After Filing Claim (Pri: Low) 8
4 Self-Service Website Use Cases 9
4.1 Subscribe to LPF Service via Website, Pre-Loss, Preloaded LPF Handset App (Pri: Hi) 9
4.2 Subscribe to LPF Service via Website, Pre-Loss, User-Downloaded LPF Handset App (Pri: Hi) 9
4.3 Subscribe to LPF Service via Website, Post-Loss (Pri: Hi) 10
4.4 Activate LPF Service via Website after Loss (Pri: Hi) 10
4.5 Enter the LPF Website after Previously Activating Service (Pri: Hi) 11
4.6 Locate Phone via Website (Pri: Hi) 11
4.7 Ring Phone via Website (Pri: Hi) 12
4.8 Erase Personal Data via Website (Pri: Med) 12
5 Toll-Free IVR Application User Interface Use Cases 13
5.1 Activate LPF Service after Loss (Pri: Med) 13
5.2 Call the LPF IVR App after Previously Activating Service (Pri: Med) 13
5.3 Locate Phone via IVR (Pri: Med) 14
5.4 Ring Phone via IVR (Pri: Hi) 14
5.5 Erase Personal Data via IVR (Pri: Low) 15
6 Call Center Operator Interface Use Cases 15
6.1 Subscribe to LPF through Call Center Operator, Post-Loss (Pri: Low) 15
7 Self-Service Website User Interface Design Concepts 15
7.1 General Application Screen Template 15
7.2 New User Welcome Screen 16
7.3 LPF Subscriber Welcome Screen 16
7.4 Lost Phone Activation Screen 16
7.5 “Help Me Find My Phone” Screen 17
Related Documents and Other References
Description |
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Lost Phone Finder Opportunity Proposal |
\\Whistler\locationservices\ProductManagement\Product_Planning\FindLostPhone |
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Open Issue Summary
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