
- •081100 «Государственное и муниципальное управление»,
- •080100 «Экономика»,
- •190600 «Эксплуатация транспортных и технологических машин и оборудования»
- •081100 «Государственное и муниципальное управление»,
- •080100 «Экономика»,
- •190600 «Эксплуатация транспортных и технологических машин и оборудования»
- •Рецензент:
- •Contents
- •Applying for a job
- •Practice the pronunciations of the following words:
- •Translate the following words and word combinations into Russian and learn them by heart:
- •Looking for a job
- •Complete the following sentences and translate them into Russian:
- •VI. Use the words in capitals to form a word that fits in the space in the same line.
- •Finding a job
- •VII. Use the words in capitals to form a word that fits in the space in the same line.
- •VIII. Fill the gaps with an appropriate word from the list.
- •X. Writing your cv (resume).
- •XII. Write your own cv (resume).
- •XIV. Work in small groups. Here is some advice that might be given to an inexperienced interviewer. Which of the points do you agree with entirely or party? Give your reasons.
- •XV. Imagine that a young friend of yours is about to attend an interview. Note down at least ten pieces of advice that you would give to him or her. Here are a few suggestions:
- •Unit II work and jobs
- •I. Practice the pronunciation of the following words:
- •II. Translate the following words and word combinations into Russian and learn them by heart:
- •Read and translate the text.
- •IV. Complete the following sentences using the active vocabulary and translate them into Russian.
- •V. Answer the following questions:
- •VI. Which person (1-5) is most likely to do each of the five things (a-e)? Explain your choice.
- •VII. Fill in the blanks. Manuel Ortiz is the founder of a Spanish computer sales company. Use the words from the text to complete what he says about it.
- •IX. Addresses. Look at the parts of the addresses in uk and us. Addresses are all different, but most will look something like these:
- •X. Business letter format and conventions. Notice the following points:
- •XIII. A letter of application. Write these parts of the letter in the correct places in this letter.
- •Which of the tasks below do you think he has to do and which of them he doesn’t have to do?
- •Compare your answers with a partner.
- •Say where you see yourself in 5-10 years. What responsibilities do you think you will have? unit III business calls
- •I. Practice the pronunciation of the following words:
- •II. Translate the following words and word combination into Russian and learn them by heart:
- •III. Read and translate the text. Business calls
- •IV. Complete the following sentences and translate them into Russian.
- •V. Answer the following questions.
- •VI. A Phone Jumble.
- •VII. Glengarry Glen Ross
- •VIII. Telephones.
- •IX. Phone Verbs
- •Match the phrasal verbs in the column on the left to the phrases with similar meanings in the column on the right.
- •Paraphrase the sentences using phrasal verbs :
- •X. Here are three telephone conversations. Choose the best word from the brackets to complete each sentence.
- •XI. In this table make a summary of some telephoning phrases. Compare your answers.
- •XII. Phone roles. Take turns to be the caller and the receptionist in these situations. Make sure that you finish each conversation in a satisfactory way.
- •XIII. Role play.
- •Unit IV communications
- •I. Practice the pronunciation of the following words:
- •II. Translate the following words and world combination into Russian and learn them by heart:
- •III. Match the verbs with the names they go with and translate them into Russian.
- •IV. Read and translate the text.
- •For writing letters and memos
- •V. Complete the following sentences and translate them into Russian.
- •VI. Paraphrase the following using the active vocabulary:
- •Answer the following questions:
- •In order to be able to take part in group discussions it is necessary to acquire and develop conversation techniques. Here are phrases that can help you.
- •1. Opening the meeting.
- •Inviting people to speak.
- •Making your point.
- •Discussion without argument.
- •Agreeing.
- •Disagreeing.
- •Hedging.
- •Checking understanding, interrupting, referring back.
- •Agreement, consensus or compromise.
- •Concluding
- •Practice the discussion techniques.
- •How was the meeting?
- •Read, translate and reproduce the following dialogue.
- •Discuss one of the meetings you have had.
- •Types of meetings. Match 1-9 with (a) - (I).
- •Brainstorming b) a meeting, for example, to discuss a contract
- •Read the sentences. At which type of meeting would you be most likely to hear each of these things?
- •Unit V company
- •Practice the pronunciation of the following words:
- •III. Read and translate the text.
- •Answer the following questions.
- •V. Say whether these statements are true or false, explain why?
- •VI. What sort of company is it?
- •Choose the best word from the brackets to fill the gap and translate sentences into Russian.
- •VIII. The diagram below shows the management structure of Universal Software. Match the people (1-8) with their positions. Write the letter of your chosen answer in the box on the right.
- •IX. Letter writing.
- •How do you compare with the competition?
- •Speak about a British/American/Russian company (its foundation, structure, business activities, main markets, etc.). Unit VI production
- •I. Practice the pronunciation of the following words:
- •II. Translate the following words and word combinations into Russian and learn them by heart:
- •III. Read and translate the text. Production
- •Complete the following sentences and translate them into Russian.
- •V. Match the words and their definitions.
- •VI. Say whether the following statements are true or false.
- •VII. Answer the following questions.
- •A) Read the information note that John Elliott sent to his Production Director, Martin Gilmour.
- •Unit VII marketing mix
- •Practice the pronunciation of the following words:
- •Translate the following words and word combinations into Russian and learn them by heart:
- •Read and translate the text. Marketing mix
- •Fill in the gaps with the following words and translate sentences into Russian.
- •V. Determine whether these statements are true or false. Explain why.
- •VI. Answer the following questions.
- •VII. Advertising slogan
- •VIII. Work in groups and decide:
- •IX. Analysing advertisements
- •Unit VIII making a presentation
- •Practice the pronunciation of the following words:
- •II. Translate the following words and word combinations into Russian and learn them by heart:
- •III. Read and translate the text. Making a presentation
- •IV. Complete the following sentences and translate them into Russian.
- •V. Comment on the following statements. In your opinion are they: a) essential; b) helpful; c) unhelpful for a successful presentation?
- •VI. Fill in the gaps with the words from the text.
- •VII. Paraphrase the "Five Rules for Presenters" using the words from the text. Five Rules for Presenters
- •Inviting questions and feedback from the audience:
- •X. Choose one of the presentation situations below. Prepare a short presentation and get ready to answer the students' questions about your product and services.
- •XI. How to say nothing.
- •After the presentation you are asked questions, that you can't answer. Try to be polite, but try to say noting important.
- •XII. Steps towards a successful presentation. Make up a dialogue:
- •Choose one of the situations below. Prepare a short presentation of three to five minutes. Include phrases from the Useful language list.
- •Unit IX negotiations
- •II. Translate the following words and word combination into Russian and learn them by heart:
- •III. Read and translate the text. Negotiations
- •IV. Complete these sentences using word combinations from the text and translate them into Russian.
- •Answer the following questions.
- •VI. Useful words and expressions
- •Imposing conditions:
- •Your turn to negotiate.
- •Decide which of the alternatives (a-e) each speaker is talking about. You will have to use some alternatives more than once.
- •X. After one of the negotiations draw up a contract according to the pattern and sign it.
- •Unit X franchising
- •Practice the pronunciation of the following words:
- •Translate the following words and word combinations into Russian and learn them by heart:
- •Read and translate the text. Franchising
- •IV. Complete the following sentences and translate them into Russian.
- •V. Read the following statements and decide which refer to the franchiser and which to the franchisee:
- •VI. According to the text are the following statements true or false? Correct the false ones and comment on the right ones.
- •VII. Choose the right English equivalents for the expressions in brackets.
- •VIII. Restore the dialogue filling in the gaps with the words and word combinations from the list, translate it into Russian.
- •IX. Study the given information about the American franchise “Imagine that!!!” You are interested in finding out more because you think that the concept would work well in your own country.
- •Imagine That!!!
- •Список использованной литературы
- •Английский язык учебно-методическое пособие «Деловой английский язык»
- •081100 «Государственное и муниципальное управление»,
- •080100 «Экономика»,
- •190600 «Эксплуатация транспортных и технологических машин и оборудования»
Translate the following words and word combinations into Russian and learn them by heart:
- promotion - currently - a range of brands - to charge prices - tempting prices - fast-moving consumer goods - product endorsement - target customers - pricing |
- acquisition - to be on offer - to move upmarket/downmarket -consumer durables high-end/top end - trade up/down, outlet - low end/bottom end - entry level - persuasion |
Read and translate the text. Marketing mix
Marketing is the term given to the different activities involved in distributing goods from the manufacturer to the final customer. It means two things. First, it is a strategy and set of techniques to sell an organization’s products or services. This involves choosing target customers and designing a persuasive marketing mix to get them to buy. The mix may include a range of brands, tempting prices convenient sales outlets and a battery of advertising and promotions. The combination of different elements of a company’s marketing plan is known as the marketing mix, that comprises the 4 Ps: products (goods), price, place, promotion. The four Ps are a useful summary of the marketing mix, the activities that you have to combine successfully in order to sell. Let's look at these activities in detail.
1. Products (Goods) can refer to the materials and components used to make products, or the products that are made. Here are some examples of these different types of goods:
Consumer goods that last a long time, such as cars and washing machines, are consumer durables. Consumer goods such as food products that sell quickly are fast-moving consumer goods, or FMCG. A brand is a name a company gives to its products so they can be easily recognized. This may be the name of the company itself. For products like cars, you refer to the make and the model, the particular type of car, for example, the Ford (make) Ka (model).
Brand awareness or brand recognition is how much people recognize a brand. The ideas people have about a brand is its brand image. Many companies have a brand manager who is in charge of creating brands and keeping them in customer's minds through advertising, packaging, etc. A brand should have a clear brand identity so that people think of it in a particular way in relation to other brands.
A product with the retailer’s own name on it is an own-brand product (BrE) or own-label product (AmE). Products that are not branded, those that do not have a brand name, are generic products or generics.
2. Promotion includes all the activities aimed to increase the demand for a product. Sales promotion denotes the work of selling a product by all useful methods such as: powerful advertising; personal persuasion of possible customers by visit, phone or letter; exhibitions, displays and demonstrations; competitions for prizes; free samples; trading stamps, etc.
Advertising is an important element of the marketing function. It is used to increase sales by making the product or service known to a wider audience, and by emphasizing its superior qualities. A company can advertise in a variety of ways, depending on how much it wishes to spend, and the size and type of the target audience. The different media for advertising include television, radio, newspapers, magazines and direct mail, by which advertisers send letters, brochures and leaflets directly to potential customers.
Advertising is a highly developed business. In the UK, for example, approximately £5 billion is spent on advertising each year.
3. Pricing is an important stage of marketing. Products, for example skis, exist in different models. Some are basic, some more sophisticated. The cheapest skis are low-end or bottom-end. The most expensive ones are high-end or top-end products, designed for experienced users (or people with a lot of money!).The cheapest entry-level skis are for beginners who have never bought skis before. Those in between are mid-range. If you buy sophisticated skis to replace basic ones, you trade up and move upmarket. If you buy cheaper skis after buying more expensive ones, you trade down and move downmarket.
Downmarket can show disapproval. If a publisher takes a newspaper downmarket, they make it more popular, but less cultural, to increase sales.
Mass market describes goods that sell in large quantities and the people who buy them. For example, family cars are a mass market product. A niche or niche market is a small group of buyers with special needs, which may be profitable to sell to. For example, sports cars are a niche in the car industry.
4. Place. After manufacturers produce finished goods from raw materials or from components they usually sell them in bulk to a wholesaler. The wholesaler supplies the goods to many different retailers and then the retailers sell them to individual customers.
People buy things in a shop (BrE) or store (AmE). Companies may call it a retail outlet or sales outlet. There are a lot of different types of shops: chain stores, department stores, hypermarkets, etc. In Britain a shopping centre or shopping precinct is a purpose-built area of building in a town centre with a number of shops. Outside towns, there are shopping malls, where it is easy to park.
A fifth P which is sometimes added is packaging: all the materials used to protect and present a product before it is sold.
This first concept of marketing as selling and persuasion is by far the most popular idea among both managers and the public.
The second, and by far more important concept of marketing, focuses on improving the reality of what is on offer. It is based on understanding customers’ needs and developing new solutions which are better than those currently available. Doing this is not a marketing department problem, but one which involves the whole organization.
Creating company-wide focus on the customer requires the continual acquisition of new skills and technology. Marketing is rarely effective as a business function. As the chief executive of Hewlett Packard put it "Marketing is too important to leave to the marketing department". Such companies understand that everybody’s task is marketing. This concept of marketing offering real customer value is what business is all about.