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00200 Helsinki
Finland
The Manager 26 June 1996
Windermere Wildside Adventure Holidays
Ambleside
Cumbria
Dear Sir or Madam
I am writing to express my dissatisfaction with the adventure holiday I have just had with your organisation, from the 12th to the 25th of this month. The holiday, for which I paid £380, failed significantly to live up to the promises made in your advertisement.
First, although the holiday was advertised as being based at Wildside Hall, I found myself instead at a youth hostel seven miles away. This meant that, with no car or buses available, I had no access to the Hall's facilities (pool, sauna, etc); at the hostel, the only leisure facilities were a table tennis table and a pack of cards.
Furthermore, at the hostel there were neither 'comfortable double rooms' nor 'talented' kitchen staff: there were four people in a room, and the food was very ordinary indeed.
Finally, the choice of activities was not as advertised. Whereas you claimed that every day we would be able to choose from 'a wide range' of activities, in reality there was only ever a choice of two. I had planned to spend the whole fortnight sailing and windsurfing, but for eight days of the holiday neither of these was on offer.
In view of the many ways in which the holiday failed to live up to your advertisement, which can only be described as extremely misleading, I feel that a refund of at least £190 would be appropriate. Should this refund not be forthcoming, I shall be obliged to refer the matter to the British Tourist Board.
Yours faithfully,
Samanta Brunoni
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