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2.What does “managing conflict” mean?

The term “managing conflict” means a conscious, dedicated effort to maximize the potential value and benefits of a conflict situation while minimizing and, hopefully, eliminating its destructive consequences. It would be nice if conflict itself could be eliminated but this is not possible. Instead, an active posture should be taken when conflict begins to emerge. The earlier it is recognized, the more effectively it can be managed. Early in the cycle of conflict, before relationships have been seriously marred, an aggressive approach to managing the problem can lead to positive outcomes.

This is not to say that conflict can be controlled. Conflict is driven by many factors which are out of the control of any one person or group. Managing conflict is attempt to put some structure around an otherwise fluid situation. It can change directions or intensity at any point. The goal of trying to manage the conflict is to establish a process that heads toward resolution without the various parties engaging in destructive activities.

БІЛЕТ №10

1.Speak on it in business.

In today’s highly competitive economic environment having the right IT in business is a critical element of success. All businesses deal with some of the new technology whether it is just a basic computer system or highly sophisticated software to track sales from the time the initial contact is made until they close. Finding the right IT personnel or company to provide the right systems is not as hard as it may first appear.

There are man y opportunities right on the Internet to find the right IT in business help.

SEO software is the IT in business solution to propel a business website to high rankings on major Internet search engines like Google, Yahoo, and MSN. This brings targeted visitors to the website and leads to more contacts and more sales. Businesses that fail to get visitors to their website on a regular and continuing basis are usually not going to succeed.

The IT in business solutions are available and affordable for businesses both large and small. It is important to do some research to find the right company with a good reputation and that provides the services needed. Once that is done, any business can make the necessary moves to get a step ahead of the competition.

2.Define what business negotiations mean.

Negotiation is a dialogue between two or more people or parties, intended to reach an understanding, resolve point of difference, or gain advantage in outcome of dialogue, to produce an agreement upon courses of action, to bargain for individual or collective advantage, to craft outcomes to satisfy various interests of two people/parties involved in negotiation process. Negotiation is a process where each party involved in negotiating tries to gain an advantage for themselves by the end of the process. Negotiation is intended to aim at compromise.

Negotiation occurs in business, non-profit organizations, government branches, legal proceedings, among nations and in personal situations such as marriage, divorce, parenting, and everyday life. The study of the subject is called negotiation theory. Professional negotiators are often specialized, such as union negotiators, leverage buyout negotiators, peace negotiators, hostage negotiators, or may work under other titles, such as diplomats, legislators or brokers.

Even before the negotiation process starts, people in a positive mood have more confidence, and higher tendencies to plan to use a cooperative strategy. During the negotiation, negotiators who are in a positive mood tend to enjoy the interaction more, show less contentious behavior, use less aggressive tactics and more cooperative strategies.

БІЛЕТ№11