Increasing price

Dear Sir or Madam,

Due to the increase in importing raw materials and the adverse currency situation, it is necessary to increase prices of our products. These price increases are effective as from February 1, 2011.

Revised price lists will be printed and distributed as soon as possible. In the meantime our Sales Office staff and Technical Representatives will be in a position to quote revised prices. We much regret having to revise the prices upwards, but we have tried to keep these increases to a minimum.

Yours sincerely,

General Sales Manager

Offering products and/or services

Dear Sir or Madam,

Let us present Golden Time Service Centre (GT SC), an official centre for guarantee service of Golden Time® watches and jewelry.

GT SC provides post guarantee service for watches and jewelry of any brand:

• Replacement of a battery

• Replacement of a strap

• Replacement (installation) of mineral glasses or sapphire crystals

• Replacement (installation) of hands

• Repair to a case

• Repair to a buckle

• Repair to, replacement and installation of crown/pushers

• Repair to, replacement and installation of any movement part

• Restoration of a watch

• Restoration of jewelry

• Rhodium (white, black, other)

GT SC undertakes a customized manufacturing of all watch and jewelry components of any brand:

• Straps

• Buckles

• Mineral glasses and sapphire crystals

• Bezel, bezel joints, case, case joints

• Hands

• Replacement of precious stones

Watch and jewelry maintenance services are available at GT SC located at Golden Time Manufacture at the following address:

Golden Time Service Centre

9 Bolshaya Polyanka street

Moscow

8.30 – 17.00 weekdays

Please call or e-mail to make an appointment:

(t/f) 7.495.777.7070

(e) service@golden-time.com

Conducting sustainable development survey (the first email to Irina)

Dear Sir or Madam, You have recently agreed to become a member of our viewer panel and we would like to take the opportunity to once again ask you for your opinion. The topic of this survey is "sustainable development and social responsibility".  We would like to know your views on the subject, to identify the best known organizations and charities in this field and to understand if and how the notion of sustainability affects your personal and work life. Thank you for answering this questionnaire which will take no more than 5 minutes of your time. Your opinion is highly appreciated. http://www.panelwise.com/surveys

Best regards Sonia Marques Head of Research [name of Internet news channel]

Conducting sustainable development survey (the second email to Irina).

This email was sent to Irina after she ignored the first one and did not answer the questionnaire.

Dear Elizabeth A little while ago we approached you by email asking you to participate in our in-house survey aimed at assessing opinions about sustainable development and social responsibility. We would like to know your views on the subject, to identify the best known organizations and charities in this field and to understand if and how the notion of sustainability affects your personal and work life. Could you please spare a moment to answer a few questions about the topic?

The more people that take part in the survey, the more robust the final data are. Your responses will be treated in the strictest of confidence; they will be processed only by our Research Department and used solely for internal purposes.

Your views are very important to us. We appreciate your help.

Please click on the link:

http://www.panelwise.com/surveys

Thank you for your participation Best regards Sonia Marques Head of Research [name of Internet news channel]

Useful phrases

Opening lines

1. We would like to inform you that

2. We have pleasure informing you that

3. This is to inform that

4. We think you might be interested to know that

Giving details about the change

1. We are moving our offices to new premises at [address].

2. Our telephone number has been changed/altered.

3. [Name] will be leaving our company on [date].

4. [Name] has been appointed Marketing Manager and she will be responsible for doing business with your company.

5. A new branch will be opened in [place]/on [date].

6. Due to adverse currency situation/economic downturn we have to increase prices of our products/to shut down our Svetlogorsk plant for a minimum of six months.

The date of change

1. The change will take effect on [date].

2. As from [date] our phone number will be [number].

3. With effect from [date] our prices will be raised by 7%.

4. The change will come into force as of [date].

5. The change will become effective on [date].

Concluding lines

1. Please inform of this change all (parties) concerned.

2. We would be obliged if you could inform our customers about this change.

3. We are sure that this change will contribute to further successful development of our relations.

4. We will do our best to maintain the high quality of our services.

5. We much regret having to increase prices but the worsening economic situation has made it unavoidable.