- •Дніпропетровськ нМетАу 2011
- •Code of conduct. Welcome to our company. Meetings and greetings.
- •4. Read the following conversations. Are the situations formal or informal?
- •5. Role play. Practice making introductions. Introduce:
- •7. Write your own business card.
- •10. Complete these sentences about yourself.
- •Company Structures.
- •12. How many executive managers and divisions does this organization have?
- •14. Ask your partner the questions below.
- •15. Read the article and discuss the questions. Fearless Telephone Talk.
- •16. Role play.
- •Unit 2
- •1. Speaking. Discuss this and present your opinions.
- •Fairs and Exhibitions
- •2. Comprehention check up. Summarize the information in the text:
- •3. Role – play
- •4. Role – play
- •5. Speaking and Writing.
- •6. Writing
- •7. Read the text and fill the gaps in with prepositions and linking words from the box about the text. (Note: ’X 3’ and ‘X 4’ mean that the presentation will need to be used three or four times).
- •International exhibition of oil and gas in Bacardia
- •8. Speaking
- •One Man`s Meet is Another Man`s Poison
- •Unit 3 Changing jobs.
- •1. Read the advertisement and answer the questions as quickly as possible.
- •3. Vocabulary
- •4. Writing
- •5. Writing
- •Writing Business Letters
- •Business letter format.
- •Internal memorandum
- •7. Speaking
- •Writing a cv (or a resume)
- •10. Writing
- •Interviewing and being interviewed
- •11. Complete the paragraph using the text.
- •Unit 4 Marketing
- •1. Comprehension Questions
- •2. Choose the necessary word and put it in the sentence.
- •Wholesaling
- •3. Comprehension Questions
- •4. Choose the necessary word and put it in the sentence.
- •Dialogue
- •Retailing
- •5. Comprehension Questions
- •6. Vocabulary Practice
- •Advertising
- •1. The following sentences are from the text below. Read the sentences and decide where they fit in the text.
- •Import and export
- •2. Vocabulary development
- •3. Comprehension questions.
- •4. Read the text about marketing plan, the part of which sales and distribution are. Give a short summary. Sales and Distribution Plan
- •Outline the distribution methods to be used.
- •2) Outline the transaction process between your business and your customers.
- •3) If it's applicable to your business, outline your sales strategy.
- •5. Study the following definition in order to find the corresponding variant.
- •6. Find the appropriate equivalent for the given words and word-combinations.
- •7. Find words in the text which have a similar meaning to the words and expressions listed below.
- •8. Underline the correct preposition.
- •Unit 6 Types of Banks
- •1. Speaking
- •2. Find words or word combinations in the text that mean the following:
- •Appendix letters and faxes
- •Telefax transmission
- •Useful verbs (in context)
- •Національна металургійна академія України
- •49600, М. Дніпропетровськ-5, пр. Гагаріна, 4
6. Writing
Imagine you are a Customer Support Manager. Complete this short presentation to your staff with these ‘signposting’ words or phrases.
a) to sum up e) firstly i) finally
b) let us now turn f) this means J) on the other hand
c) during g) on the contrary
d) as you may know h) secondly
There are three key groups we need to take care of – and the first of those is the customer, the second is the customer and the third is the customer! 1……… the next five minutes I will outline three reason why we need to re - focus on our customer care programme.
2……… , we know that a dissatisfied customer never buys from us again. 3……… , if we address the customer’s complaints satisfactorily, nine times out of ten he will stay with us. 4……… front – line staff have to be given the right to deal immediately with complaints.
5………, we need to give the customer added value. This needn’t be very expensive for us. 6……..., it might simply mean staff following up sales more quickly with a phone call.
7……….. , we need to train our staff more efficiently and decide on a clear customer focus policy. 8………., we have a team working on a proposal for this.
9………., we need to improve and update our customer care approach.
10………. to the future. I propose we spend the next 30 minutes making a short action plan which we can present to the management.
7. Read the text and fill the gaps in with prepositions and linking words from the box about the text. (Note: ’X 3’ and ‘X 4’ mean that the presentation will need to be used three or four times).
to (x3) of (x3) in (x4) on however at first into with from |
International exhibition of oil and gas in Bacardia
The sponsor …… the exhibition is the well – known European International Trade and Exhibitions Ltd. (EITE). According …….. the Director of the company’s international projects, Bacardia had only recently come …….EITE’s attention, and the proposal to hold an international exhibition of oil and gas …… its capital was met ……. interest. The Bacardian Ministry …..Oil and Gas, the other sponsor, hopes that the exhibition will draw investments ….. the oil and gas industry ……. the country, which has just started to develop in this direction. The exhibits will be ……. show ……. 12 pavilions. ……., only 130 exhibitors, who had sent ……. their requests beforehand, were expected to participate. ……. as the opening date has drawn closer, the number of participating companies has risen ….. almost 300. These companies come ….. 32 countries …… Europe, Asia, and Latin America.
8. Speaking
You see an old friend. Greet him/her. |
Name three countries which begin with the letter `B`. |
Ask another person where they come from. |
Introduce two people to one another. |
Ask another person about their family. |
Ask another person about their company.
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THE EXHIBITION GAME
Work in twos or threes. You are participants at an international exhibition. Toss a coin to move. - Heads: move one square. - Tails: move two squares. Follow the instructions on each square and start a conversation. The first person to finish is the winner.
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Name two countries where you bow when you meet someone. |
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Name four countries you want to visit on holiday. |
Ask another person about their hobbies and interests. |
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Ask another person at the exhibition what their job is. |
Exchange business cards with another participant. |
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Introduce yourself to another person at the exhibition. |
Say “thank you” in three different languages. |
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You arrive at the hotel. Go to the reception desk and register. |
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FINISH |
It`s time to go home. Say goodbye to your new friends. |
Ask another person about the department or division they work in |