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Exercise 5. Choose the situation and make up your own dialogue.

1. You are making telephone call to an Official and asking his secretary to make you an appointment.

2. You want to change an appointment from Monday, 12, 10.00 a.m. to Friday, 16, 4.00 p.m.

3. You want to see the Director, but you have not an appointment. Your matter is urgent.

4. You are a secretary. Your boss has gone to another room. His friend is calling him.

Тема 4: coming for an appointment.

ACTIVE VOCABULARY

Marketing Director – Директор з маркетингу;

To be driving by – проїжджати мимо;

To drop in – зайти ненадовго, “заглянути”;

To wait for – чекати (на когось, щось);

Do you mind…? – Ви не заперечуєте…?

Card – візитна картка;

Request – прохання, запит, вимога;

To leave a message – залишити повідомлення;

To be engaged – бути зайнятим;

In advance – заздалегідь, наперед;

To disturb – турбувати;

A brief visit – короткий візит;

To make comfortable – почуватися зручно;

To expect – очікувати;

To be early – прийти рано;

To be late – прийти пізно.

Exercise 1. Translate the given expressions and word-combinations into Ukrainian:

1. Do you mind waiting for me?

2. To make an appointment in advance.

3. I’m sorry, I am late.

4. Could you come earlier?

5. He is engaged.

6. I was driving by…

7. To drop in for a moment.

8. Don’t disturb him.

9. To leave a message to a receptionist.

10. To make a brief visit.

Exercise 2. Give the synonyms to the following words:

1. to expect;

2. in advance;

3. to disturb;

Exercise 3. Work in pairs: read, translate and dramatize the following dialogues:

MAKING A “COOL CALL”

N 1:

• Good morning. I want to see the Marketing Director.

• Good morning. Have you an appointment?

• Sorry, I haven’t. I was driving by, so I decided t drop in. Is Mr. Din in?

• He is, but he’s in conference. Will you wait or could you possibly come tomorrow, say, at 10 o’clock?

• Well, you see, I’m here for one day only. The matter is urgent, so I don’t mind waiting if Mr. Din can see me. Here is my card.

• Do take a seat. I’ll tell Mr. Din about your request.

• Thank you very much.

N 2:

• I wonder if I might have a word with Mr. Rodgers?

• I’m afraid he can’t see you without an appointment.

• I’m sorry, I tried to ring in advance, but I could not get through.

• Sorry, but I can’t let you see him unless you’ve arranged a meeting.

• Would you tell him I’m here, please.

• Sorry, but I have my instructions. Mr. Rodgers is a very busy man, you know.

• I don’t mind waiting until he’s free.

• He did ask me not to disturb him.

• I’m only here for a brief visit before I return home.

• I’m afraid he isn’t available at the moment.

• I’m sure he’d be sorry if we weren’t able to meet me.

• Very well, I’ll tell him you’re here.

COMING FOR AN APPOINTMENT

N 3:

• Good morning. My name’s Stock.. I’m the new technical adviser. I’ve got an appointment with Mr. Hopkinson at 11.30.

• That’s right, Mr. Stock. Mr. Hopkinson is expecting you. Do take a seat, please.

Oh, Mr. Hopkinson, Mr. Stock ‘s here now. Oh, I see. Very good.

I’m sorry, Mr. Stock. Mr. Hopkinson’s at the meeting., but it’ll be over in a couple of minutes. If you’d just like to wait over there, I’ll make a cup of coffee for you. There are some magazines on the table over there.

• Thank you very much. I’m a bit early.

• Reception. Very good, Mr. Hopkinson.

Oh, Mr. Stock, Mr. Hopkinson’s on his way down now.

N 4:

• Good morning, sir. Can I help you?

• I’ve got an appointment with the Company Secretary.

• Yes, may I have your name, please?

• McCluskey. I’m from Jonsons.

• Oh, yes, he’s expecting you. It’s on this floor. Go round past the lift to the left… do you see? It’s the first door on the left from here.

• Thank you very much.

Exercise 4. Make the necessary substitutions to have the dialogues complete.

1. – I’m Mr. … . I’d like to see your Manager.

• I’m sorry, have you an …?

2. – I’m afraid you can’t see him without ..

• Sorry, but I have to. My matter is …

3. – I have an appointment for today, 12 o’clock.

• What’s your …, please?

• Mr. …

4. – I was driving by so I decided to …

• Sorry, but Mr. Darsey …

• I don’t mind …

• Do take a …, there are some magazines on …

Exercise 5. Make up your own dialogues according to the role-play:

Problem

A visitor comes to the office without having arranged an appointment. A secretary greets the visitor and finds out whom he wishes to see.

The visitor has a difficulty in getting past the secretary of the person he wants to see.

Role 1: You are a secretary who greets the visitor and finds out whom the visitor wants to see. Use the following expressions:

Can I help you?

Can I have your name, please?

I’m afraid..

He did ask me not to disturb him.

I’ll tell him you are here.

Role 2: You are the visitor who has come to the office. You haven’t got an appointment. Try to obtain an interview with the Manager. Use the following expressions:

I’m … / My name is …

I’ve come to see…

I’m sure he’d be sorry if we weren’t able to meet.

ТЕМА ДЛЯ САМОСТІЙНОГО ОПРАЦЮВАННЯ

BUYING, SELLING GOODS

Exercise 1. Works in groups of four (not more). Read and translate the dialogues. Find out the meaning of the underlined words and expressions using your dictionaries and write them down into your vocabulary-books.

Selling Goods

• What countries do you do business with?

• With the USA and Canada.

• What kinds of goods do you sell?

• We sell machines.

• There is a heavy demand for your goods. Why?

• Because our goods are of high quality.

• On what terms do you deliver goods to your buyers?

• We deliver our machines by three lots.

• Thank you. I wish you every success.

Buying Goods

• When did you have meeting last?

• Yesterday morning.

• What goods were you interested in?

• We are interested in computers.

• Was the price attractive to you or was it too high?

• It was not high.

• What discount did the seller offer you?

• Five per cent.

• Did you agree to this discount?

• Yes, I did.

Exercise 2. Work in pairs and reproduce the dialogues.

Exercise 3. Change the underlined words and expressions into the suitable ones from the list below, and write down your new dialogues.

Products, things; parts, pieces; to propose, to suggest; dollars per unit; did you like, have you chosen; reduction; are very useful, are very popular; to make business with, to work with; to bring, to get.

Exercise 4. Work in pairs: learn your dialogue in roles and reproduce it for the rest of the students.