• Immigration cards

• Here is an immigration form / card.

• If you are not a citizen of Israel, you should fill in an immigration form.

• The form must be completed in English, in printed capital letters.

• The reverse side of the form must not be completed.

• Corrections are not allowed.

• I will get you another form.

• Please, keep it with your documents to present to the authorities at the airport.

• Do you need my help?

• Please, let me see your passport.

• Unfortunately, we have no more forms.

• You can fill it in at the airport.

• Duty-free sale

• Can I offer you to purchase duty free goods: perfume for men and women, chocolates, spirits and toys for children.

• Which do you prefer?

• Can I help you to make a choice?

• Please, the selection of goods. Prices and the brief description of each item are shown in it.

• Thank you for purchase.

• Duty free goods are available after the meal service.

• We serve perfume for men and women, jewelry, make up and spirits.

• The selection of goods is in your seat pocket.

• Sorry, we cannot accept credit cards, cash only.

• What currency do you prefer?

• Do you have any smaller banknotes? / Could you break this note?

• Unfortunately, I have no change at the moment.

• I will get back to you in a while.

• Here is your change.

• I am sorry for keeping you waiting.

• Excuse me, but you owe me 3 more dollars.

• Unfortunately, this item is already sold.

• Unfortunately, to avoid damaging packing, I cannot demonstrate you this item.

• Sorry, we have no testers.

• Landing preparation

• Let me help you to open the window shade.

• I am sorry, our aircraft is descending. May I take the DVD-player?

• I’m sorry to disturb you. Our plane is descending. Could you fasten your seatbelt and put the seatback upright?

• Please, return to your seat, the plane is still taxing.

• Please, stay in the cabin. We are waiting for another bus.

• Saying good-bye

• Good bye. Thank you for flying with us.

• Good bye. Have a nice stay in Moscow.

• First aid

• How are you feeling? / What is troubling you?

• Do you have any medications with you?

• What medications do you usually take?

• Are you allergic to any medicine? / Do you have allergy to any medicine?

• I’m going to give you aspirin and air disease/ air sickness medicine. You will be OK. Did it help you?

• If you feel worse, please, call for me.

• Cabin Crew duties

• I am the crew.

• Are you the ground manager?

• May I see your ID, please?

• Here are cargo and mail documents.

• Sign here, please.

• How many passengers are expected in classes?

• I need a cargo manifest (loading chart, passenger list, load sheet, copy of the document).

• You need to address our representative on this matter.

• How can I get down to the cargo compartment? Could you open the door?

• How many pieces of cargo (baggage) are going to be loaded?

• Where are the documents for the loaded cargo?

• Сan you make corrections in the documents according to the real situation?

• Please, don't start loading without me.

• Please, put this piece of baggage (cargo) aside.

• It has a damaged packing (its tag is missing).

• The quantity of the loaded cargo does not correspond to the figures in the documents.

• Please, don't forget to fix the net.

• How many passenger meals have you loaded?

• I will check if the seal is (not) intact.

• Where are the fruits? (Bread rolls, hot meals for the economy class)

• I would like to make an additional order of drinking water (Plastic glasses, food ice, napkins).

• Some goods are missing in this container (half-cart, full cart).

• Cabin Crew duties

• Please, clean the ashtray.

• Could you change the headrest covers (where necessary)?

Ashtray

Headrest cover

Pillow

Blanket

Seat cushion

Window shade

Armrest

Seatback

• Please, clean the lavatory.

• (compartment, galley, entrance area)

• Please, wipe the mirror (table, sink).

• Please, insert a new plastic bag into the waste bin.

• The toilet flush is out of order.

• The bowl is clogged.

Sink

Waste bin

Toilet flush

Bowl

• Passengers` behaviour

• Excuse me, could you speak a little quieter.

• Passengers seating next to you are having a rest.

• Your actions may provoke us to call the police on arrival at the airport.

• This is non-smoking flight.

• You have been told not to smoke by the cabin crew and the “No Smoking” sign is on.

• If you smoke or attempt to smoke again the Captain will request the police/ local authority to meet this aircraft on arrival and your conduct will be reported to them for possible prosecution.

• The penalty on conviction in (Country) is a fine not exceeding (Amount).

• You must comply with the crew`s instructions.