Greeting passengers
Seat allocation
Stowage of baggage
INFO
Welcome drinks (“C”)
Newspapers
INFO
INFO
Take-off preparation
INFO
Meal service
INFO
Immigration cards
Duty-free sale
INFO
Landing preparation
INFO
Saying good-bye
Greeting passengers /Seat allocation
Good morning!
Welcome aboard! WELCOME ON BOARD!
May I see your boarding card?
Your seat number is 15 C.
Could you proceed to the next compartment, please?
You have an aisle seat, on your right.
Good afternoon!
Could you show me your boarding pass, please?
Your seat number is 31 A. Please, proceed to the third compartment. You have a window seat on your right.
Stowage of baggage
“Yes”
Let me help you with your luggage, Sir/Madam.
You can place your luggage in the overhead bin/locker/compartment.
You can put your bag under the seat in front of you.
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“No”
Sorry, there is no place in the cabin. We will stow it in the baggage compartment/ behind the last row of the seats.
I am sorry but you cannot leave your luggage here. It is blocking the aisle / emergency exit.
Welcome drinks (“C”)
Would you like a glass of champagne, orange juice, or mineral water?
Please, your mineral water.
You are welcome.
Have a nice flight/Enjoy your flight.
Newspapers
Can I offer you newspapers and magazines? We have “MK”, “Vedomosti” “Forbes” in Russian, “Moscow times ” in English and “Moskauer zeitung” in German.
Would you like anything to read?
Unfortunately, the choice of newspapers is limited today. I can offer you Moscow Times.
And you, madam?
Enjoy the time and have a very nice flight.
Take-off preparation
Please, Will you, please Could you May I ask you to |
fasten your seat belt. pull your seat belt tightly. put the seatback upright. stow your tray-table (footrest). put down the armrest of your seat. open your window shade. switch off your telephone (laptop). switch off your player take off your headphones
SORRY You are not allowed to use your video camera during the flight. May I take away your glass for take off (landing)? |
In-flight service
Can I offer you pillows and blankets?
Let me offer you a travel kit.
Here are your headphones.
Here is a present for you from our company.
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Mrs. Johnson, I can offer you the catalogue with DVD programs and after the meal service you can watch any video film of your choice.
There is a choice of musicals, dramas, comedies, films for children, cartoons in the catalogue.
You can find brief information about the types of films in the catalogue.
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The personal entertainment/video screen is in the right (left) armrest of your seat. Can I help you to adjust it?
If you have any problem with the sound or the picture, do not hesitate to call for me.
Sorry, this film is out/ is damaged. May I ask you to choose another one?
Sorry to disturb you. But our plane is descending and I have to ask you to switch off the player.
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Let me help you with your pushchair. I’ll put it in the cargo compartment and will return it on arrival.
I can fix a baby-cot / bassinet/ sky cot after take off.
Please, do not fasten your child with your seat belt.
Here is a safety belt for your child. Let me help you fasten you child.
We have a special safety belt for your baby. Let me show you how to use it.
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When would you like me to bring a meal for your baby?
Would you like me to warm up the milk?
Have you ordered a children meal?
When would you like to be served with a meal?
Would you like a pillow (a blanket)?
Please, this is the present for your child from our airlines.
The rear lavatory is equipped with a baby /diaper–changing/ table