3 Read Louisa’s cv and tick the topics in the text which are included.

4 Find words or phrases in Louisa’s cv that mean the following.

1 she has shown that she can do something

2 the ability to get on well with people

3 time spent getting work experience while you are a student

4 someone who has completed their course at school or university

5 it will be finished

6 first language

7 quite good

8 someone who doesn’t smok

e

5 Work in pairs. Imagine that your firm received a lot of applications for a job. Discuss them. Sort them into three groups: a these look promising,

b these are possibles,

c no, thanks.

1 As you will see from my enclosed CV, I have been working for my present company for three years. I joined them as assistant works manager and was promoted to production manager last year. Before that I had spent two years taking full time diploma course.

2 My name’s Jim Brown and I can do great things for your company!

3 I’m 29, unmarried, fit and healthy and I’ve got all the qualifications and experience to make me the ideal.

4 I am sure I would be able to manage the department successfully as I am good at supervising people and at giving clear instructions. I feel that I would be perfect.

5 I wish to apply for the job you have advertised. Please send me further details.

6 I noted with interest your advertisement for a marketing assistant.

7 I am writing about the job in your advertisement in today’s newspaper. I have 5 years’ experience in export and import trade as well as the qualifications you listed.

8 I am ambitious and my present job doesn’t offer me the chance to develop.

9 If you consider that my experience and qualifications are suitable, I would be available for interview at any time

10 I enclose a CV, which gives full details of my qualifications and work experience. In support of my application, I should like to mention that, though my present employers are first – rate and our relationship is excellent, I am keen to extend my range and I am looking for a more rewarding and challenging job.

11 I would be grateful if I could discuss the post available in person and perhaps go into my background and my suitability for the post in more detail.

6 Write a CV for yourself using the headings in the text and Brigitte’s CV to help you. You can invent experience and qualifications if you prefer.

A formal telephone call

1 Louisa Barry is phoning to Horizons Unlimited. Listen to the conversation. Why is she phoning? What is the secretary going to do?

2 Complete the missing phrases in the conversation. Then listen again and check.

Telephonist Good morning, Horizons Unlimited.

Louise Hello, _____________________ to Marion O’Neill, please.

Telephonist Marion O’Neill… just a moment, I’ll ________________.

Secretary Hello, how can I help?

Louise Err… ____________________ to Marion O’Neill, please?

Secretary I’ll just see if she’s available, can I ask __________?

Louise Louisa Barry.

Secretary One moment, please. (pause) Hello?

Louise Yes, hello?

Secretary Yes, I’m afraid Marion’s in a meeting at the moment…

сan I take __________________ or shall I ask _______ back?

Louise Well, I’m _________________ she interviewed me for a

job about two weeks ago and I haven’t heard anything yet.

Secretary Okay, well, __________________ the message and ask her

to call you back. Have you got a number______________?

Louise Well, I’ll be here till about 4 o’clock… the number’s

01604472472.

Secretary Right, and __________________?

Louise No, but she can _______________ on the answering machine.

Secretary Okay, then, thanks ____________.

Louise Thank you, bye.

Secretary Bye.

3 Work in pairs. Act out a conversation below. Student A: You are phoning Travel Direct to find out about some airline tickets you ordered. You want to speak to Sandi Elliott. Student B: You work at Travel Direct. Sandi Elliott is on the other line at the moment.

Student A Student B

← Answer the phone

Ask to speak to Sandi Elliott ---------------→

← Explain that Sandi is on the other

line; ask the caller to hold or if

he/she wants Sandi to call back

Ask if she can call back ---------------------→

← Ask what the call is about

Explain what the call is about---------------→

←Ask for the caller’s number

Give your number(s) -------------------------→

and say when you

can be contacted

← Say thank you and end

the conversation

Say goodbye