4. Pair work. Role play

The situation: At a Hotel.

Working with a partner, role play the situation, using the information below.

The roles: the guest, the hotel employee.

1. Making reservation.

The clerk should get the The guest should ask about

following information: the following:

• Name; ● price;

• Kind of a room; ● service available;

• Number of beds required; ● whether a shuttle bus is

• Credit card number; available to / from airport

• Length of stay;

• Number of guests;

• Date of arrival.

2. Checking in, with reservation

The clerk should: The guest should ask about

the following:

• Have the guests complete ● request a non-smoking or

the registration form; a smoking floor;

• Ask if the guest needs ● ask about check out

assistance with luggage; time;

• Get credit card or cash; ● request a room with a

picturesque view;

• Give a key to the guest.

C. Room service. Ordering Meals

The clerk should: The guest should:

• Ask the name and the room ● place the order

number;

• Ask what the order is;

• Ask when to deliver;

• Say thank you.

D. Wake up call

The guest should: The clerk should:

• Call to learn a wake up call; ● say hello;

• Give name and room number. ● ask the time of the wake up

call

F. Check out

The guest should: The clerk should:

• Inform the clerk he wants ● Inform the guest of additional

to check out; charges for the room service, mini-

bar, etc;

• Give the clerk the key. ● get final payment;

● get the key from the guest;

● Ask the guest if he needs any help

with his luggage.

5. Make up a dialogue based on the following situation and act it out.

A couple arrives at a hotel.

They don’t have a reservation. The clerk explains the hotel services available. The guests have to choose the type (kind) of room, and if they want breakfast included. The clerk asks them to fill out the registration form; if the couple needs any assistance with the luggage and gives the key. The woman is superstitious and doesn’t want the room Number 13. So, the clerk gives them another room.

Have Fun!

Jokes and Funny Stories

Four in a German Castle

During an evening stay in a castle in Germany, a young woman said to the guide that she had been afraid she might encounter a ghost. ”Madame”, he said, “in all my years here I have never seen a ghost”. Noticeably relieved, she asked him how long he had been there. The guide solemnly replied,”Three hundred years”.

A mistake

Two men had put up at a country inn, and they found their bed room so hot in the night that one of them got up to open the door.

As he got back into bed, his friend asked him what kind of night it was. ”I don’t think it’s raining”, he replied, ”but it’s pitch-dark, and there is a strong odour of cheese”. In the morning he discovered that he had not opened the bedroom door, but the door of a cupboard.

Sight Unseen

While telephoning a resort to reserve accommodation for a long weekend I asked about the rates. I was told that they varied, depending on whether I wanted a view of the mountains or a view of the lake.

How much of a difference is there between the two? – I asked. The voice at the other end replied, ”Well, one’s hills and the other’s water”.

to encounter – (несподівано) зустріти

to relieve – заспокоювати

solemnly – урочисто, серйозно

pitch-dark – дуже темний

odour – запах, аромат

a cupboard – буфет, сервант

a rate – ціна

to vary – різнитися