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4. Complete the telephone conversations. Use the phrases from the box. In pairs practise saying them.

No, it isn’t. I’ll just get her.

Can I take a message?

Great! See you on Sunday at ten. Bye!

Never mind. Perhaps next time. Bye!

This is John speaking.

I’ll ring back later.

I’m having a party on Saturday. Can you come?

a) A. Hello. 276694.

B. Hello. Can I speak to John, please.

A. __________________________ .

B. Oh! Hi, Jo. This is Pat. I’m just ringing to check that Sunday is still OK for tennis.

A. Yes, that’s fine.

B. __________________________ .

A. Bye!

b) A. Hello. Chesswood 4576.

B. Hello. Is that Liz?

A. __________________________ .

C. Hello. Liz here.

B. Hi, Liz. It’s Tom. Listen!__________________________ .

C. Oh sorry, Tom. I can’t. I’m going to my cousin’s wedding.

B. __________________________ .

C. Bye!

c) A. Hello. Barclays Bank, Chesswood.

B. Hello. ____________________ .

A. Hold on. I’ll put you through. I’m afraid Mr. Smith isn’t in his office. ______________________ .

B. Don’t worry. _____________________.

A. All right. Good bye.

B. Good bye.

d) Translate into English and reproduce.

– Алло. Це 1275347?

– Yes. Who is speaking, please?

  • Мене звуть _________ . Чи можу я / Можна поговорити з містером Кларком?

  • Wait a minute / Hold on, please.

5. All the phrases below are from typical telephone calls.

1. Match a line in a with a line in b

A. a. Hello, this is Chesswood 285120. I’ afraid I’m not at home at the moment, but please leave your name and number after the tone ad I’ll get back to you as soon as I can.

b. I’m afraid Mr Barrett’s in a meeting. Can I take a message?

c. Shall I ask Miss Jackson to give you a call when she gets back?

d. Good morning. Payne and Stracey Advertising.

e. Hello, Mrs Barett… I afraid Mr Barett’s on another line at the moment. Do you want to hold on… ? Oh, he’s free now. I’m putting you through.

f. Hello. Is that Sandra?

B.

Good morning. Can I have extension 321, please?

No, I’m sorry, it isn’t. She’s just gone out. Can I take a message? She’ll be back in a minute.

Hi, Annie. This is er … Pete here. Pete Nealy. Er… I need to speak to you about your next weekend. Can you give me a ring? Erm… I’m not at home, by the way It’s ten o’clock now and I’ll be here all morning, er… until two o’clock. Yes, thanks. Bye.

Thank you very much. Frank? It’s me, Diana.

Yes, please. This is Pam Haddon. He rang me earlier and left a message on my answer phone and I’m returning his call. Can you tell him I’m back in my office now?

Yes, please. I’m sure she’s got my number but I’ll give it to you again, just in case. It’s 019245611718.

II. Decide which of the dialogues above sound more like business calls?

6. Read / listen to 3 telephone conversations and say:

  • who is speaking to who;

  • what about;

how well they know each other.

  1. Hello, 52902.

  • Hello, Peter. This is John.

  • Hi, John. How are you?

  • Fine, thanks. And you?

  • All right. Did you have a nice weekend? You went to __________ didn’t you?

  • Yes we went to see some friends who live in the country. It was lovely. We had a good time!

  • Oh, good.

  • Peter, could you do me a favour. I’m playing a squash tonight, but my racket’s broken. Could I borrow yours?

  • Sure. That’s fine.

  • Thanks a lot. Can I get in half an hour, that’s OK?

  • Yes. I’ll be in.

  • OK.

  • Bye.

  • Bye.

2. – Hello, International School of English.

  • Hello. Could I speak to Ann Baker, please?

– Hold on. I’ll connect you.

  • Hello!

– Hello! Can I speak to Ann Baker, please?

  • Speaking.

– Ah, hello. I saw your advertisement about English classes in the magazine. Could you send me some information, please?

  • Certainly. Can I just take some details? Could you give me your name and address, please?

3. – Hello. 755997?

– Hello. Is that Mike?

  • No, I’m afraid, he is out at the moment. Can I take a message?

– Yes, please. Can you say that Joe phoned and I’ll try again later? Do you know what time he’ll be back?

  • In about an hour I think.

– Thanks, Good-bye.

  • Good-bye.

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