Речевой этикет

Выберите реплику для телефонного разговора:

1.3.1. Hello, Mr. Smith`s office. Can I help you?

В+ Could I speak to Mr. Smith, please?

В- See you later.

В- I am glad to see you.

1.3.2. Who`s calling, please?

В- One moment.

В- How are you?

В+ This is Ivanov.

1.3.3. Mr. Smith is not in the office now. Can I give him a message?

В+ No, thank you. I`ll phone him again.

В- Ivanov calling.

В- See you tomorrow.

1.3.4. Could I speak to Mr. Smith, please?

В+ Just a minute, please.

В- Can I help you?

В- See you soon.

1.3.5. Is that Mr. Smith`s office?

В- What a pleasure!

В- Thank you. I am fine.

В+ Sorry. You`ve got the wrong number.

2.3.1. – Could you put me through to Mr. White?

В+ Just a moment. Will you hold on, please?

В- Mr. White`s office. What can I do for you?

В- Just a minute. What about 11 o`clock?

2.3.2. – Can I speak to Mr. White, please?

В- Not so bad, thank you.

В+ I am putting you through.

В- See you tomorrow.

2.3.3. I`d like to speak to Mr. White.

В- How are you?

В+ I`m afraid, he is not here at the moment.

В- Thank you for your visit.

2.3.4. I am calling to make an appointment with Mr. Jackson for tomorrow.

В+ Will 5 o`clock suit you?

В- See you later. Bye.

В- Glad to meet you.

2.3.5. I would like to make an appointment with Mr. Smith for Friday. Is it possible?

В+ I`m afraid not, because he will be away till Saturday.

В- I`m afraid not, because we have no specialist of this kind at the office now.

В- I`m afraid not, because your price is quite high.

Выберите реплику для диалога:

3.3.1. Good morning, Mr. Voronin. Sorry. I`m a bit late.

В+ Never mind.

В- I don`t think we have met before.

В- Glad to have met you.

3.3.2. – How are you getting on?

В- On the train.

В+ Not bad, thank you.

В- Glad to hear it.

3.3.3. – Did you have a good trip?

В- The plane is due to depart at 7 p.m.

В+ Yes, it was quite nice.

В- Thank you for coming.

3.3.4. – Could we meet at our office at 11 on Friday?

В+ I think it will be all right.

В- My best regards.

В- I`ll see if he is in.

3.3.5. – It was very kind of you to show us round the factory.

В+ That was a pleasure.

В- My best regards.

В- Nothing serious.

4.3.1. – We would like to visit your laboratory. Is it possible?

В- We`d prefer to receive your documents tomorrow.

В+ No problem. We can easily arrange it.

В- It`s all right. He will come in 10 minutes.

4.3.2. Could you give us the program of the conference?

В- We can make an appointment for Friday. Is it convenient for you?

В- We can arrive in 5 days. Is it convenient for you?

В+ We can send it by e-mail. Is it convenient for you?

4.3.3. – Could we meet tomorrow morning? What about 11 o`clock?

В+ It suits me well.

В- My best regards.

В- I`ll see if he is in.

4.3.4. Could I meet you at your office on Monday to discuss the program of the conference?

В- Oh, I`m sorry, we cannot give you a discount of 5 per cent.

В+ Oh, I`m sorry, I`m very busy on Monday. How about Tuesday morning at 10 o`clock?

В- Oh, I`m sorry, we don`t have your documents. Can you send them by fax?

4.3.5. – I won`t be able to keep my appointment tomorrow.

В- Not bad, thank you.

В+ It`s a pity.

В- Never expected to meet you here.