1. Сomplete the sentences, using the appropriate words:

a – ship; b – return; c – available; d – total; e – before; f – meet; g – differ; h – brands;

i – warranty; j – compare.

1. Careful consumers always … prices and products before buying.

2. Careful consumers purchase the product only after considering other products that could also … their needs.

3. For major purchases, careful shoppers go to the library and read about competing … in consumer publications.

4. Once you have determined what product you need, you may dis­cover that it is … at more than one store in your community.

5. Several kinds of policies may … among stores.

6. Check on the store’s … policy.

7. Before making a purchase, you will want to read the … carefully.

8. A warranty that requires you to … a broken product to a faraway place for repair at your expense may not be of much value to you.

9. If you are required to sign a contract as part of the purchase, be sure that you read and understand the entire contract and that all blanks have been filled in … you sign.

10. Determine the … purchase price.

2. Are the statements true (+) or false (–)? Correct the false statements.

1. Making large purchases on impulse is wise.

2. You’d better not speak with your friends to get recommendations about products.

3. It makes good sense to buy from a store with a good reputation.

4. There may be additional charges for delivery, installation, and service for some prod­ucts.

5. A price that seems higher at one store may really be lower once extra charges have been added on.

6. A very low price at a store where all sales are final may not turn out to be such a good deal if you decide that you are unhappy with the product once you have it in your home.

7. Different manufacturers and stores may provide the same warranty coverage on very different products.

8. If you have trouble under­standing the contract, ask the store for permission to sign the con­tract.

9. Believe everything you hear from the seller.

10. Just because a seller says “This is a real bargain!” does not make it true.

Unit 6. What to Do After Buying

1. Сomplete the sentences, using the appropriate words:

a – arose; b – refund; c – conversations; d – inspect; e – working; f – replace­ment; g – reputable; h – response; i – headquarters; j – cancel; k – remain; l – purchase.

1. When you have some problems, it is important to … calm and be persistent.

2. The first thing to do after buying a product is to … it.

3. If you do not receive the exact product you purchased, take it back to the seller and ask for a … or … .

4. Misuse of a product may be dangerous and may … your legal rights.

5. … business people are interested in a customer’s future business.

6. Provide the seller with all the necessary information—identify the item, give the date and location of … , describe when and how the problem … , and explain what you want done.

7. Date the letter and include your name, address, and a phone number where you can be reached during regu­lar … hours.

8. Keep a copy of the letter along with any … for your records.

9. Make notes about any … you had with the seller.

10. If you don’t know the address of the manu­facturer or the corporate … , go to your local library and look it up in Standard and Poor’s Register of Corporations.

2. Are the statements true (+) or false (–)? Correct the false statements.

1. Even smart consumers can seldom solve their own problems.

2. If the instructions are clear or seem complete, contact the seller.

3. If you experience a problem with a product, you should always try to fix the product yourself first.

4. Most problems and misunder­standings can be cleared up with a face–to–face discussion or a tele­phone call.

5. You might as well bring along your sales receipt, war­ranty, or other pertinent information.

6. If the seller refuses to help or gives you the runaround, send a written complaint to the owner or store manager.

7. If the seller refuses to help you, consider contacting the prod­uct’s manufacturer.