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Name/Class:

Entry Test

You will hear Donna Fisher, a company trainer, giving the introduction to an in-company training seminar. Listen and complete the information below (1–12). For questions 8–11, change the details according to what you hear. You will hear the recording twice.

SONDHEIM PHARMAC

EUTICALS

 

 

 

 

 

 

 

 

 

 

 

 

me for

 

 

 

 

 

 

 

 

ogram

 

 

 

 

 

 

 

 

ng Pr

 

 

 

 

 

 

 

Traini

 

sonnel

in ……

1

 

 

 

 

fice per

 

 

 

……

 

 

nts Of

 

 

 

 

 

 

Accou

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

2

 

 

 

 

 

 

 

 

 

……

 

 

 

 

 

Trainer: Donna Fisher from ……

 

 

 

 

 

.

 

 

 

 

 

 

3

 

 

 

 

 

 

 

 

 

 

 

 

 

 

oduced

 

 

 

 

 

…… is

being intr

 

 

ning: A

new ……

 

 

 

 

 

 

Reason for trai

 

 

 

 

 

 

s.

 

 

 

 

 

 

 

 

4

month

 

 

 

 

 

 

 

: …………

 

 

 

 

 

 

le for the

project

 

 

 

 

 

 

 

Timesca

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

5

 

 

 

 

 

 

 

 

 

 

……

 

 

 

 

 

 

 

ber 5th

to ……

 

 

 

 

ction,

Septem

 

 

 

 

 

 

Part 1: Introdu

 

 

 

7

10th to 11th

 

 

 

6

 

 

 

 

 

Part 2: ………… course, …………

 

 

 

 

 

 

 

 

etable:

 

 

 

Daily tim

.

 

 

8

 

 

 

 

 

Finish: 5.00 p.m

 

 

 

 

.

 

 

 

9

Start: 8.30 a.m

 

 

 

 

 

 

 

 

10

 

 

r

 

 

 

Lunch break: one hou

 

 

 

 

 

 

ts: 12

11

 

 

ticipan

 

rse par

 

 

 

er of cou

 

 

 

 

Numb

 

 

 

I

 

think Anders

 

Peters

 

son should

attend

 

the training se

 

min

he will

ar as

…………12

 

AChoose a word from list A and a word from list B to make a two-word partnership that fits each definition (13–20).

A

B

delivery

release

niche

mall

contingency

benefit

buying

purchase

hire

plan

press

charge

fringe

habits

shopping

marketing

13An official statement making information publicly available. ...........

14Customer preferences as shown by an analysis of the way they shop.

...........

15An additional advantage that is offered with a job other than salary.

...........

16A system of paying for expensive goods by instalments. ...........

2 MARKET LEADER ADVANCED TEST FILE

 

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...........

Name/Class:

Entry Test

17A large covered area, prohibited to vehicles, where there are a lot of retail outlets. ...........

18The amount suppliers add to the invoice to cover the cost of transport to the buyer. ...........

19Back-up arrangement prepared in case things go wrong. ...........

20Buying and selling an unusual product or service, often at a high price. ...........

BComplete each of the expressions (21–27) with the name of a colour, then match it to its definition (a–g).

21 ...........

tape

a)

unofficial trading that avoids payment of tax

22 ...........

handshake

b)

area used for building where there was already

 

 

 

some building or industrial activity before

23 ...........

shoots

c)

well known, successful company whose shares

 

 

 

are considered to be very safe

24 ...........

-chip

d)

official rules that seem complicated and

 

 

 

unnecessary

25 ...........

economy

e)

someone who buys shares in a company to

 

 

 

prevent another company taking it over

26 ...........

-field site

f)

the first signs of economic improvement after a

 

 

 

recession

27 ...........

knight

g)

generous payment to a senior employee who

 

 

 

leaves the company

C Choose a verb from the box to complete each of the sentences below (28–37).

allocate

assign

damage disclose

establish face handle

monitor

spread

waste

 

 

 

28 This point is irrelevant – let’s not ...........

any more time on it.

29

The company will ..

......... a number of difficulties following the recent

 

rise in interest rates.

 

30

We have appointed two new customer services staff to ...........

 

complaints.

 

 

31

We need to develop a broad investment portfolio if we want to ...........

 

the risk.

 

 

 

32

I asked for more information, but the legal department was unwilling to

any details.

33

We have to assess the full cost of the new equipment before we can

 

........... funds.

 

 

 

34

We need to ...........

the performance of everyone in the team to see how

 

efficiently they are working.

 

 

35

It is important to .....

...... a rapport with your negotiating partner before

 

starting to discuss terms.

 

 

36

The year-end figures are disappointing – they will ...........

investor

 

confidence.

 

 

 

37

It is the project manager’s job to ...........

roles and responsibilities to

 

each member of the team.

 

 

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MARKET LEADER ADVANCED TEST FILE 3

Name/Class:

AIn the short article below, there is one language mistake in each line. Underline each mistake and write the correct word or words on the lines on the right (38–52).

To stay in bad hotels affects your ability to do your job.

38 ...............

I spend a night at Hotel ‘S’ while on a business trip to London recently.

39 ...............

My booking has got lost, and the receptionist failed to make any apology

40 ...............

for it. Despite a room was found for me, my relief soon disappeared

41 ...............

when I saw how it was small. It was also poorly lit and not very clean.

42 ...............

The sleep was impossible, as noise from other guests penetrated the

43 ...............

thin walls. In the morning, I was annoyed at finding there was no hot

44 ...............

water for a shower. The result was that I spent the day to feel tired,

45 ...............

dirty and incapable to concentrate. So my manager’s desire to save money

46 ...............

for the hotel was misjudged: it resulted only in my poor performance.

47 ...............

Some bosses seem to think employees should be grateful at being given

48 ...............

the opportunity to staying in new places. But for most people like myself,

49 ...............

the travelling for work is a lonely, bleak experience. It would be better if

50 ...............

employers pay just a little more to ensure the accommodation was

51 ...............

more comfortable. That would be all the difference.

52 ...............

BComplete the expressions in these dialogues (53–60). Write one word in each gap.

53 Introducing someone

A: John, I’d ........... ........... ........... meet Carla Mendez, our new marketing manager.

B: Pleased to meet you, Carla.

54Replying to an invitation

A:Would you like to join us for dinner tonight?

 

B:

That’s ...........

kind ..

......... ........... , but I’m afraid I already

 

 

have a dinner engagement.

55

Asking a group for opinions

 

 

A: OK, let’s have a look at the photos for the brochure. Does ...........

 

 

........... any opinions about these?

 

B: I’m not very happy with the front-cover photo …

56

Emphasising a point

 

 

 

A:

I’d ........... ....

.......

stress the importance of this issue for our

 

 

future marketing plans.

 

 

B: I agree. We need to think about this carefully.

57

Making a suggestion

 

 

 

A: I just don’t see how we’re going to solve this problem.

 

B:

I think we ........

... all .

.......... about it and meet again tomorrow.

58

Checking understanding

 

 

A: We might be able to offer some flexibility on the price.

 

B:

So what ..........

. ......

..... ........... is you could maybe offer us a

 

 

discount?

 

 

59Summarising

A:I think we should take a break.

B: OK. ........... ...........

just sum ...........

what we’ve agreed so far.

60 Ending a conversation

A: Please ........... ........... . I really have to leave. B: OK. Well, it’s been nice meeting you.

4 MARKET LEADER ADVANCED TEST FILE

 

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Name/Class:

Entry Test

A Read the article and answer the questions (61–66).

Camaraderie over competence

by Lucy Kellaway

The importance of liking people is the subject of an article in the latest Harvard Business Review, which has carried out an experiment to find out who we’d rather work with: nice colleagues or

5competent ones. Hardly surprisingly, the people we want most as our workmates are both: brilliant at their jobs and delightful human beings. And the people we want least are both

unpleasant and useless.

10 More interestingly, the authors found that, given the choice between working with lovable fools and competent jerks*, we overwhelmingly choose the former. We might claim that competence matters more, but our behaviour

15shows we cling to the people we like, sharing information with them, making the most of their meagre skills and so on.

What companies should therefore do is get

people to like each other more.

20 The trick here is apparently to make sure staff come across each other as often as possible during the day, to make them more familiar with one another. They also should be sent on bonding courses and so on to encourage

25 friendliness and break down hostility.

In other words, more outdoor-activity weekends and communal coffee machines. Which inspires no confidence at all.

The reality is that people either like each other

30or they don’t. You can’t force it. Possibly you can make offices more friendly by tolerating a lot of chat, but there is a productivity cost to that.

In my experience, the question of lovable fool versus competent jerk may not be the right one.

The two are interrelated: we tend not to like our 35 workmates when they are completely hopeless. I was once quite friendly with a woman whom I subsequently worked with. I found her to be so outstandingly bad at her job (though she thought she was good) that I lost respect for her 40 and ended up not really liking her at all.

And the people I enjoy working with aren’t necessarily the people I like most. My best working relationships are with people whom I find hilariously entertaining. I also like to work 45 with those who know all the gossip, and run the risk that what they are saying about me when my back is turned may not be that nice.

However, if one does accept that the HBR is broadly right, then is there anything that 50

companies should be doing about it?

 

By far the most effective strategy would be to

 

hire people who are all pretty much the same,

 

given that similarity is one of the main

 

determinants of whether we like each other.

55

I think this is a pretty good idea, but no one dares recommend this any more without offending the diversity lobby. There is only one acceptable view on this subject: teams of similar people are bad because they stifle creativity. 60 Which may be true, though I have never seen any conclusive proof of it.

Not only do we like similar people, we like people who like us. So if companies want to foster more liking, they should encourage a 65 culture where we are all nice to each other. The trouble is that this needs to be done with some skill.

*Slang word used, in this article, to mean someone with no social skills

61Which statement best reflects the author’s opinion of the research?

a)The results are rather obvious.

b)The results are unexpected.

c)The results should have a big impact on the way companies are run.

62According to the Harvard Business Review research, which combination of characteristics would most people choose for their colleagues at work?

a)competent, unlikeable

b)nice, unintelligent

c)proficient, unattractive

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MARKET LEADER ADVANCED TEST FILE 5

Name/Class:

63The research suggests that companies should do more to encourage workmates to like each other. How could they do this? (Tick the three methods mentioned in the article.)

a)organise team-building activities outside the office

b)encourage people to socialise outside office hours

c)arrange the workplace so that people meet frequently and talk

d)set coffee breaks at fixed times

e)develop a friendly working environment

f ) recruit staff who are all attractive

64What kind of people does the author like to work with? (Tick three descriptions that reflect what she writes in the article.)

a)close friends

b)amusing, fun to be with

c)respectable

d)have interesting things to tell about other colleagues

e)don’t talk too much

f ) not completely incompetent

65What is the main disadvantage of employing teams of similar people?

a)They talk more and work less.

b)They are more likely to argue.

c)They generate fewer new ideas.

66Does the author believe that companies can succeed in making colleagues like each other? Is she …

a)generally positive?

b)generally negative?

c)neutral?

BMatch these words from the article (67–72) with the word or phrase of the same meaning (a–f).

67

brilliant

a)

charming

68

delightful

b)

outstandingly bad at their job

69

unpleasant

c)

clever

70

useless

d)

proficient

71

hostile

e)

on bad terms

72

competent

f)

disagreeable

CAnswer these questions (73–75).

73 Which word means the same as meagre (line 17)?

a)inadequate

b)superior

c)expert

74Which phrase means the same as tolerating a lot of chat (lines 31–32)?

a)encouraging humour

b)relaxing the rules

c)allowing informal conversation

75What does the diversity lobby promote (line 58)?

a)recruiting staff from different cultures and backgrounds

b)extending the company’s product range

c)more variety of working styles and practices

6 MARKET LEADER ADVANCED TEST FILE

 

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Name/Class:

Entry Test

You are the Communications Manager of a medium-sized firm. You were hoping to launch a company newsletter as part of a drive to improve internal communications within the firm. You advertised the job of newsletter editor and selected Jan Goodman as the ideal person for the job – someone with excellent qualifications and experience. You made a job offer to Jan (conditional on approval from the Board of Directors), but the Board has not given their approval due to budget cutbacks. You now have to write an apologetic letter to Jan to let her know. Tell her that the situation may change in the next few months, but you can’t make any promises. Wish her success with her job search and career.

You should write 100–150 words.

You are going to have a speaking test that will last ten to 15 minutes.

The examiner will ask you to spend five minutes preparing a short presentation. Choose one of the topics below. You may make notes if you wish. After your presentation, the examiner will ask you to elaborate some of your ideas.

Topics

A project you have worked on

The value of working abroad

What companies could do to encourage more women to reach top jobs

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MARKET LEADER ADVANCED TEST FILE 7

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