L1

•Cultural Competence Definitions

–Cultural Destructiveness: forced assimilation, subjugation, rights and privileges for dominant groups only

–Cultural Incapacity: racism, maintain stereotypes, unfair hiring practices

–Cultural Blindness: differences ignored, “treat everyone the same”, only meet needs of dominant groups

The Interactional Model (Cox, 1993)

Cultural Programming

(Our Behavioral Software)

What is our behavioral software?

1.Sense of Self & Space

–How you view yourself and your place in the world.

–The level of distance you need between you and others to feel comfortable.

What is our behavioral software?

2.Communication and Language

–Methods, modes, patterns, and styles of communication, verbal and non verbal.

–Native languages, dialects, vocabulary, jargon, etc.

What is our behavioral software?

3. Dress and Appearance

–Ethnic dress, style, and clothing

4.Food and Eating Habits

–Types of food you eat, preparation of food

–Time of day for meals; Types of eating utensils, etc.

What is our behavioral software?

5.Time and Time Consciousness

– Being on time is important or not important

6.Relationships

– Gender roles and expectations

What is our behavioral software?

7.Values and Norms

Core principals, what you really care about

–How you are treated or expect to treat others, etiquettes

8.Mental Processing and Learning

–How you think and problem solve; learning styles such a visual, experiential, or auditory

What is our behavioral software?

9.Work Habits and Practices

–Working to live, or living to work. Your approach to career, etc.

–Your approach to tasks, your sense of commitment; value you place on job

performance.