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Peterson’s

Book Satisfaction Survey

Give Us Your Feedback

Thank you for choosing Peterson’s as your source for personalized solutions for your education and career achievement. Please take a few minutes to answer the following questions. Your answers will go a long way in helping us to produce the most user-friendly and comprehensive resources to meet your individual needs.

When completed, please tear out this page and mail it to us at:

Publishing Department

PETERSON’S, A Nelnet Company

2000 Lenox Drive

Lawrenceville, NJ 08648

You can also complete this survey online at www.petersons.com/booksurvey.

1.What is the ISBN of the book you have purchased? (The ISBN can be found on the book’s back cover in the lower right-hand corner. ) ______________________

2.Where did you purchase this book?

Retailer, such as Barnes & Noble

Online reseller, such as Amazon.com

Petersons.com

Other (please specify) _____________________________

3.If you purchased this book on Petersons.com, please rate the following aspects of your online purchasing experience on a scale of 4 to 1

(4 = Excellent and 1 = Poor).

 

4

3

2

1

Comprehensiveness of Peterson’s

 

 

 

 

Online Bookstore page

 

 

 

 

Overall online customer

 

 

 

 

experience

 

 

 

 

4. Which category best describes you?

 

 

 

 

High school student

 

Teacher

 

 

Parent of high school student

 

Counselor

 

 

College student

 

Working professional/military

 

Graduate/professional student

 

Other (please

 

 

Returning adult student

 

specify) _______________________

5. Rate your overall satisfaction with this book.

Extremely Satisfied

Satisfied

Not Satisfied

 

 

 

6. Rate each of the following aspects of this book on a scale of 4 to 1 (4 = Excellent and 1 = Poor).

 

4

3

2

1

Comprehensiveness of the

 

 

 

 

information

 

 

 

 

Accuracy of the information

 

 

 

 

Usability

 

 

 

 

Cover design

 

 

 

 

Book layout

 

 

 

 

Special features (e.g., CD,

 

 

 

 

flashcards, charts, etc.)

 

 

 

 

Value for the money

 

 

 

 

7.This book was recommended by:

Guidance counselor

Parent/guardian

Family member/relative

Friend

Teacher

Not recommended by anyone—I found the book on my own

Other (please specify) _____________________________

8.Would you recommend this book to others?

Yes

Not Sure

No

 

 

 

9. Please provide any additional comments.

______________________________________________________________________

______________________________________________________________________

______________________________________________________________________

______________________________________________________________________

______________________________________________________________________

Remember, you can tear out this page and mail it to us at:

Publishing Department

PETERSON’S, A Nelnet Company

2000 Lenox Drive

Lawrenceville, NJ 08648

or you can complete the survey online at www.petersons.com/booksurvey.

Your feedback is important to us at Peterson’s, and we thank you for your time!

If you would like us to keep in touch with you about new products and services, please include your e-mail here: ___________________________________________