Jobs in the hotel

A hotel is a complex operation. It includes places for people to sleep and eat and shop, there are often recreational facilities and areas for public gathering. А hotel can be considered as a small city. Because of its complexity, there is a wide variety of different careers.

The top people in the hotel industry are managers. The principal function of management is to coordinate all the different activities that take place in the hotel. At the head of the hotel there is a General Manager. He runs the hotel and controls the whole work of it. Then comes Assistant Manager, he is answerable to General Manager and responsible for all the departments. The departments are: Front Desk or Reception, Food and Beverages Department, Housekeeping, Purchasing Department and so on. All departments are closely connected. Head Receptionist controls the work of the Front Desk. He has some assistant whose duty is to book rooms, to check-in and check-out the guests, as well as to deal with their complains. They work with computers and hotel documents. The Head Housekeeper gives orders to the chambermaids whose job is to see to it that all rooms are clean. There are waiters and waitresses who serve guests in the restaurant. Bartender serves guests in the bar. There are also bellboys, porters, and concierges. They first meet people, help them with their luggage, give information and show guests to their rooms.

The hospitality industry is different from other industries. Hospitality is people dealing with people, from the porter to the hotel manager. If you don't like people, this isn't the career for you.

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Check – in procedure

The first person who meets guests is a doorman, A porter helps the guest to carry their luggage to the front desk, where the guest is met by receptionist. The receptionist works in one of the front offices by the front hall or lobby of a hotel. He has direct personal or telephone contact with the guests.

A hotel res­ervation requests in different ways: by phone, or by telegram, by e-mail. Hotels often ask people who make reservation by telephone to confirm their booking in writing.

Some hotels have computer terminals. These hotels can link their reservation system with other ho­tels, with airline seat reservation system and with terminals in the offices of important travel agents.

The reservation form helps the receptionist to make sure that all the necessary information from the per­son is requested. That means that the information could be found very quickly when required. A reception form is used to record the full name, nationality, home address, and passport number.

Checking in the guest the receptionist first asks about reservation. If the room isn't booked beforehand, the recep­tionist asks the guest about preferences. Then the guest is asked to give the passport, fill in a special form and put the signature. After that the receptionist gives the key of the room. The bellboy helps the guest with the luggage and shows the customer to the guest room.

The staff of the hotel must speak in a polite voice, smile and be pleasant and helpful!

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