
- •Рекомендации по подготовке студентов к итоговой государственной аттестации по специальности 100105
- •2012 Перечень вопросов по иностранному языку к итоговой государственной аттестации по специальности 100105 «Гостиничный сервис» на 2011/2012 учебный год
- •Hospitality Industry
- •Checking - in procedure at the airport
- •Greeting people. Etiquette
- •Meeting people
- •Types of accommodation
- •Description of the room
- •Description of the hotel
- •Restaurant in the hotel
- •Restaurants in the hotels
- •St. Petersburg
- •Vocabulary
- •St. Petersburg
- •Saint- Petersburg, its climate, geographical position
- •Getting around the city
- •Jobs in the hotel
- •Check – in procedure
- •Russia. History, culture, sightseeing
- •Vocabulary
- •Topical Vocabulary
- •Travelling by train.
- •I like to travel
- •Vocabulary
- •Travelling
- •Vocabulary
- •Rating of the hotel
- •Congress hotel and its facilities.
- •Check - out procedure
Check - out procedure
Check - out procedure is an important formality for the hotel when the guest departures. It helps to register a number of departing guests and gives the hotel opportunity to book return reservation for the travelers who get back to the same hotel on a monthly or weekly basis. Also it gives the chance to upsell the accommodation which brings the profit to the hotel.
Front – desk staff are responsible for fulfilling this check-out procedure.
At first the customer is given a bill. Bill is a paper that shows how much money you have to pay for your staying in a hotel after using extra services provided by the hotel. The bill includes standard and extra charges such as room service, restaurant, minibar, telephone calls, pay TV, business centre, laundry, car-hire service and car parking service, different types of fees and taxes. This bill should be checked by the guest before paying. The payment could be done in cash or by credit card or with traveller’s cheque but credit card payment takes sales tax and the customer must be informed about it.
Then the receptionist asks if the customer intends to stay at this hotel in future and offers to re-book the accommodation sometimes upselling it by pointing out the value of the room rate. After when all the check-out procedure is finished the receptionist offers to send the customer hotel updated brochure to the guest address.
The front-desk staff should always be polite and friendly, thank the customer for choosing their hotel and trying to convince the customer to book upgrade accommodation in future.