1.9. (7 X 2 points) Complete each sentence with the correct form of 'take' and a word from the list below. Use each word once only. Translate the sentences into Russian.

call consideration home

out on

off steps

1. You should _____ _____ an additional policy covering you against accidental damage.

2. We had to _____ ______ extra staff during the holiday season.

3. When all the transport costs have been _____ into _____, we have in fact made a loss.

4. Sales really _____ ______ after the product had been mentioned on television.

5. A good sales rep can _____ ______ over £500 a week.

6. If my phone rings, could you ______ the _____ for me?

7. We must _____ to see that we don't lose our market share as a result of this increased competition.

2. Business Communication. Telephoning and Business Letters.

2.1. (6 X 2 points) Choose the best responses. Write your answers in the boxes.

1. Where are you calling from?

1. I'm on the phone.

2. My address is 49, Northwick Street.

3. This is Mrs Skolnick speaking.

2. Can't you reduce the price for our first order?

1. There are fewer goods available.

2. The order is firm.

3. It may be possible for an initial order.

3. Why is there no one on the premises now?

1. The building is quite new.

2. It is after office hours.

3. The person wanted is on holiday.

4. Would you quote the item number, please?

1. I have your quote.

2. Yes, that's the quantity I want.

3. Wait a moment. I'll just find it.

5. Would you prefer the latter?

1. Yes, I'd rather pay later.

2. Yes, I like the suggestion you made in your letter.

3. Yes, the last suggestion is the best one.

6. We've got some more on order.

1. So you expect them to come in soon?

2. So you can't order enough?

3. So you'll have to order some more?

1	2	3	4	5	6

2.2. (9 X 1 point) Complete these two conversations with sentences from the list below. Use each sentence only once. Write your answers (letters a, b … or I) in the boxes.

A:	London Insurance Ltd. Can I help you?
B:	_______1_______
A:	_______2_______
B:	Thanks very much.
A:	_______3_______
C:	Travel Department.
B:	_______4_______
C:	I see. Could you tell me how long you'll be away?
B:	_______5_______
C:	Right. Will you be outside Europe at all?
B:	_______6_______
C:	Well, we have 10, 20 and 30 day policies so you'll need a 20 day one.
B:	Is it not possible to get cover just for two weeks?
C:	_______7_______
B:	Well, it'll have to be 20 days then. How much will it cost?
C:	_______8_______
B:	Is there an alternative?
C:	_______9_______
B:	But it's better value if I take the full package, I suppose...

1. No, only in France and Germany.

2. I'll put you through to our Travel Department.

3. Good morning. I'd like some insurance for a journey abroad.

4. I'm afraid not. We only have standard periods.

5. Yes, I'd like some travel insurance.

6. Hold the line, please.

7. For full cover - that's death, injury, delay, baggage and money - £57.50.

8. For a fortnight, from 19 September,

9. Well, you could insure each or any of these categories separately.

1	2	3	4	5	6	7	8	9

2.3. (16 x 2 points) Below you will see parts of four letters concerned with orders. Put the correct word or phrase in each blank. Choose from the following list. Use each item once only. Write your answers (letters A, B … or P) in the boxes.

accept delivery acknowledge current issue following inconvenience

line note postage range regret

reserve the right resume quotation stock supply terms

A.

With reference to your advertisement in the __(1)__ of 'Office Monthly', I would like to order 2 Easifix Year Planners.

I enclose a cheque for £15 to include __(2)__ and packing.

B.

Thank you for your __(3)__ of 5th July for your "Finesse" __(4)__ of dining room furniture. We find your __(5)__ satisfactory and would like to order the __(6)__

10 "Finesse" dining tables at £280 per item

40 "Finesse" dining chairs at £60 per item

We __(7)__ that you can supply these items within 30 days and we __(8)__ not to __(9)__ after this time.

We should be obliged if you would __(10)__ receipt of this order.

С.

We thank you for your order of 11^th May for 2 Easifix Year Planners.

This __(11)__ has proved so popular that we __(12)__ to inform you that it is temporarily out of stock.

We hope to be able to __(13)__ supplies within the next ten days.

We apologise for any __(14)__ this may cause.

D.

Thank you for your order of 12th July for 10 "Finesse" dining tables and 40 "Finesse" dining chairs.

As we are in a position to __(15)__ you with the above items from __(16)__ we have arranged for them to be delivered to you early next week.

1.			9.
2.			10.
3.			11.
4.			12.
5.			13.
6.			14.
7.			15.
8.			16.