***VII***

SA: Good morning, lady. Can I help you?

C: Morning, yes, please. I’m looking for grapes. Have you got any?

SA: Yes, certainly. Extremely tasty.

C: I’d like three bunches, please.

SA: Here you are. Anything else?

C: Yes, one pound of lemons, a dozen of oranges, two pounds of raspberry and a pineapple, please.

SA: Is that all?

C: Yes, it is. How much is that?

SA: That is $10.45.

C: Thank you very much. Good bye.

SA: Good bye.

***VIII***

A: Where is the shopping list? Have you got it?

B: Me? What do you mean? Mum gave it to you. Don't you remember?

A: Oh, no! I've lost it!

B: You're so absent-minded. Well, take it easy. Let's think what we need.

A: I'm sure we've run out of milk, butter and bread.

B: What else? Oh, look! Let's get a tin of pineapples.

A: Mum didn't say a word about it! But...

B: Don't be so dull! Now we'll get a bottle of milk, eggs, bacon and tea.

A: Don't forget about marmalade! How about having an ice-cream?

B: It's a good idea.

***IX***

Nancy: Hi Cheryl! Are you ready to visit a department store with me?

Cheryl: Hi, Nancy! Yes, sure. Where do you want to go?

Nancy: First of all, I want to take back these jeans and to get a refund for them. They don't fit me at all. Secondly, I need to take this phone to waranty repair. I bought it a month ago and it doesn't work. I guess, that's all.

Cheryl: Wow. We have a busy day. Oh, well. Let's do that. What did you say was first on your list? The jeans store? I think, it's right here, on the ground floor of the mall.

Nancy: Yes, that's the shop. Excuse me, where can I get the refund for these jeans? I bought them yesterday at your shop and when I came back home, I realized they didn't actually fit me well.

Shop assistant: One moment, please. I'll call the chief manager. She is responsible for refunds. Here she is.

Chief manager: How can I help you, ladies?

Cheryl: My friend would like to get a refund for these jeans. She bought them at your store yesterday and then realized they didn't fit her.

Chief manager: I see. Do you have the receipt with you?

Nancy: Yes, I do. Here it is.

Chief manager: I will also need your ID, miss, to fill in the Return form.

Nancy: No problem. Here you go.

Chief manager: All right. You'll need to sign here and here. And wait a minute, please. I'll get the refund.

Nancy: Thank you very much.

Cheryl: Ok. What's next?

Nancy: I need to visit the store of mobile phones on the second floor.

Cheryl: Ok. Let's ask them, if they can repair your phone.

Nancy: Excuse me, who can I speak to about the waranty repair procedure?

Shop assistant: You may talk to our manager. He is at that corner stand.

Cheryl: Thank you.

Manager: Hello! How can I help you?

Nancy: Hello! I bought a mobile phone at your store a month ago and something is wrong with it now. I was wondering if it can be repaired as there is a one-year waranty for this phone.

Manager: Let's see. Do you have a waranty check with you?

Nancy: Yes, sure. Here it is.

Manager: We can offer a week's examination and then we can contact you.

Nancy: That's fine. I can wait.

Manager: In that case I'll need your full name and contact information.

Nancy: My name is Nancy Blair. My e-mail is nancyblair@hotmail.com

Manager: Thank you. We'll contact you as soon as possible within a week.