Lecture notes on business communication. Учебное пособие

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25.What communication styles and strategies in negotiations do you know? State the differences.

26.Explain the stages of a negotiation process.

27.How is the telephone communication structured?

28.Name typical words and phrases being appropriate for telephone communication.

29.What is a business letter? Name its essential elements.

30.Explain the difference between formal and informal business letter.

31.State the difference between “You” attitude and “I” attitude in business writing.

32.Define a memo. Explain its difference from a business letter.

33.What is an email? What are the main principles of email etiquette?

34.Define what CV is. Name the main parts of it.

35.Name two main categories and main types of a report and explain its functions.

36.Name the main types of contracts.

37.Explain what NDA is, provide examples.

38.Name four components to write an agreement. Explain each of them

39.What is B2B, B2C, C2C?

40.List the examples of corporate events.

41.Provide the examples of academic events.

42.Explain the main strategies when planning the event.

43.Name the responsibilities of team members.

44. Explain the term “venue” in the context of event organization.

45.What tools can you use to promote the event?

46.Explain the main points connected with social program, finance and budgeting when organizing the event.

47.Explain what a professional image is. Name its four attributes.

48.Name the main theories of leadership.

49.State the difference between transactional and transformational style of leadership.

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FINAL ASSESSMENT TEST

Choose the option that best suits the question. Only one answer is correct.

1.The term “communication is derived from ___word. a. Greek

b. Latin c. English

d. Chinese

2.Which of the following indicates the correct sequence of the elements of communication in the communication process?

a. Sender, Receiver, Channel, Message, Feedback b. Receiver, Feedback, Sender, Message, Channel c. Sender, Channel, Message, feedback, Receiver d. Sender, Channel, Message, feedback, Receiver

3.The information that the receivers get from the sender is the?

a.Feedback

b.Source

c.Message

d.Channel

4.Which of the following combination is/are the example/s of written communication?

a. Letters and voicemail b. Reports and email

c. Circulars and voicemail d. All the above.

5.Which of the following should NOT be included in a résumé?

a.Complete sentences

b.The word "I"

c.Sentence fragments

d.Gerunds, which are verbs that end in "ing"

6. How many points should you limit yourself to in a typical presentation?

a.One

b.Three

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c.Eight

d.There is no limit.

7.Andrew used a visual aid during his presentation. A visual aid is often used to provide:

a. Something nice to look at b. Emphasis & illustration

c. Non-verbal communication d. None of the above

8.Encoding is:

a.Deciphering the message

b.Deciding how the message will be sent

c.Any process for exchanging ideas and information

d.Communication through gestures and movement 9. Nonverbal communication barriers include:

a.Communication through gestures and movements

b.The idea or concept you are transmitting

c.Competing elements that restrict one’s ability to concentrate

d.The receiver’s response to the message

10. Name the advantage of written communication.

a.Save time

b.Save money

c.Permanent record

d.Neat

11. Acknowledging the message and reacting to the speaker is an example of:

a.Interpreting

b.Understanding

c.Feedback

d.Reflecting

12. The message in the communication process is

a.The person who is trying to transmit the message

b.The person who is getting and interpreting the message

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c.The means by which the information is being sent (talking, letter, telephone call, etc.)

d.The verbal or non-verbal information that is being transmitted.

13.Communication must convey all facts required by the audience shows fulfillment of which Principle of Communication?

a. Principle of Clarity

b. Principle of Completeness c. Principle of Concreteness d. Principle of Courtesy

14.A __________ helps the reader to find out in the first instance what the contents of the letter are.

a. Letterhead b. Salutation

c. Special markings d. Subject line

15.The specialized or technical words used in specific fields are called:

a.Jargon

b.Codes

c.Terms

d.Intranet

16.Which of the following sentences would be considered the highest level of politeness?

a. Submit your budget request to me by January 31st

b. Please submit your budget request to me by January 31st c. Your budget request must be on my desk by January 31st

d. Would you please submit your budget request to me by January 31st

17.Sergey turned on the TV to get the news headlines before heading out to work. Which of the following best describes the type of communication used by Sergey?

a. One-way b. Two-way c. Non-verbal

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d. Verbal

18.Helen starts her presentation with a “kid” joke. She uses this as her: a. Introduction

b. Attention getter c. Starting point d. Topic sentence

19.Encoding is the process of:

a.changing thought into symbols or words

b.assigning meaning to symbols or words

c.understanding the message

d.delivering the message

20.“Nick is as slow as molasses”. This is an example of: a. Slang

b. Connotation c. Denotation d. Jargon

21.A written message is preferable to an oral one when you want to a. modify plans

b. present extensive and complex data c. resolve conflicts and build consensus d. get immediate action or response

22.Which of the following is considered to be one of the purposes of a cover letter?

a. To identify the position you are seeking b. To list your educational history

c. To ask which jobs are available to fill d. To request salary information

23.Ann is the sender of a message. He decides on how to _____ a message. a. Print

b. Encode c. Decode

d. Figure out

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24.John is the receiver of Alexander’s message. The communication process is complete ONLY when he provides ___________that she has received the message.

a. Encoding b. Decoding c. Feedback d. A gesture

25.Which is an indication that a writer is confident?

a.The writer presents enough information before stating the main idea.

b.The writer gets right to the point, wasting as few words as possible.

c.The presentation style is very indirect.

d.The writer relies more on nouns than verbs to carry the weight of sentences.

26. After the teacher had presented her lesson, a Mike raised his hand and said, “Can I ask you a question?” What barrier is being described?

a.Distortion of words

b.Slang

c.Distraction

d. Inadequate knowledge

27.Michael traveled to Italy on a business trip. He made a lunch appointment with Ann for 1 pm. When she didn’t arrive until 2:30 pm, Mike was frustrated and asked her why she was late. She responded that this was normal in this country and that people never arrive at the exact time for appointments. What cultural difference is being described?

a. Roles and status b. Concepts of time c. Decision making d. Social values

28.During a recent visit to a European country, Olga noticed many of the residents spoke very loud and stood very close when speaking. What cultural difference is being described?

a. Concepts of time

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b.Moral understanding

c.Roles and status

d.Personal space

29.Barriers to listening include: a. Distractions

b. Difficulty hearing

c. Thinking about something else d. All of the above

30.Radio, television, and signs are all examples of: a. communication

b. medium

c. two-way communication d. one-way communication

31.Conflict is not necessarily a “bad” thing. In fact _______ conflict can often result in increased team involvement and better communication.

a. Positive b. Creative

c. Destructive d. Constructive

32.Two examples of what can “speak” about a person before they do, are: a. facial expressions & grammar

b. clothing, appearance & posture

c. posture & your level of knowledge d. clothing & your tone

33.Two main categories of communication are: a. formal & informal

b. short & long

c. verbal & non-verbal d. one-way & two-way

34.When a project is shared by a team, it __________ and the project finishes faster.

a. Increases productivity

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b.Creates conflicts

c.Decreases productivity

d.Creates collaboration

35.Telephones, e-Mails, letters, memos and texts are all _________ for communicating.

a. Customary

b. Formal Methods c. Performed

d. Mediums

36.“Figuring out” the message is called:

a.feedback

b.encoding

c.decoding

d.communication breakdown

37. “Tough as nails” is an example of a/an:

a.acronym

b.synonym

c.idiom

d.homonym

38. A person’s social ability is also known as:

a.Interaction skills

b.Team work skills

c.Life skills

d.Interpersonal skills

39.Silence during a conversation is always a bad thing. a. True

b. False

40.During a disagreement, you should…

a.interrupt and talk over them in order to prove your point.

b.focus on winning the argument by using logic.

c.multitask if you can, to make the best use of your time.

d.give them your full attention, and resist the urge to interrupt.

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41.If you are instant messaging someone at work and you don’t get a reply right away, you should keep sending follow-up messages to make sure they remember your request.

a. True b. False

42.Business reports are always…

a.formal.

b.objective.

c.well-researched.

d.all of these things.

43.In a business report, the executive summary typically includes… a. the writer’s job title and contact information.

b. a list of sources for all the data cited in the report.

c. the report’s background, key findings, and recommendations. d. a summary of the writer’s personal opinions about the subject.

44.If you’re sending a business email, what does it mean to “cc” someone? a. to include them as a recipient in order to keep them in the loop.

b. to reference them indirectly in the body of the email.

c. to send them an informal message, rather than the email. d. to send the attachment only to this person.

45.All of the following are examples of verbal communication except:

a.Email

b.symbols

c.telephone calls

d.Text messaging

46.List of items to be discussed and decided in a meeting is called as ____

a. Resolution b. Minutes c. Invoice

d. Agenda

47.In _______ layout of letter, every line begins at left margin and thus makes each paragraph look like a distinct block of message.

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a.Full block

b.Semi-block

c.Simplified

d.All the above.

48.________ indicates the hierarchy of topics and their sequences. a. Appendix

b. List of references c. Bibliography

d. Table of contents

49.Denotations and connotations are ________ barriers in communication process.

a. Physical barriers b. Semantic barriers c. Encoding barriers d. Contextual barriers

50.A well-written _______________ delivers the most important information, without the recipient even having to open the email.

a. Salutation b. Subject line c. Message

d. None of the above