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14 a) Fill in the gaps with the derivatives of the words in capitals:

The Emotionally Intelligent Manager

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to convey and express emotions accurately to others in order to communicate effectively.

2.Get in the Mood: Using Emotions. How we feel influences how we think and what we think about. Emotions direct our attention to important events; they ready us for a certain action, and they help guide our thought processes as we solve problems.

3.Predict the Emotional Future: Understanding Emotions. Emotions are not random events. They have

7)… causes; they change according to a set of rules, UNDERLIE and they can be 8) … . Knowledge of emotions is UNDERSTAND reflected by our emotion vocabulary and our ability to

conduct emotional what-if analyses.

4.Do It with Feeling: Managing Emotions. Because

emotions contain information and influence thinking, we need to incorporate emotions intelligently into our

reasoning, problem 9) … , judging, and behaving. This SOLVE requires us to stay open to emotions, whether they are welcome or not, and to choose strategies that include

the wisdom of our feelings.

Each ability can be 10) … from the others, but at ISOLATE the same time, each builds on the others. Although we

can measure, learn, and develop each skill on its own, the interrelationships among the skills allow us to employ them in an integrated way to solve important problems.

b) Ask five questions to the text.

15 Make up the dialogue ‘The Emotionally Intelligent Manager’. Use the questions from Assignment 14 (c).

16 In a paragraph of 50–70 words, and using Ex. 14 and your own words as far as possible, summarize and render the text in English. Use the clichés given below:

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1. The article is about / the author of the article speaks about … 2. I’d like to call your attention to … 3. One should mention that … 4. It’s interesting to point out that … 5. So / besides / moreover / that is why … 6. On the one hand / on the other hand …7. Considering all the facts …8. In conclusion, I can say that …

17 Render this text in English:

СПЕЦИФИКА МЕНЕДЖМЕНТА В РОССИИ

Развитие научной управленческой мысли, возникшей на рубеже XIX–XX веков, продолжается до настоящего времени. За истекший период сформировались отдельные научные направления, которые привнесли в практику менеджмента много нового. Данное обстоятельство, в конечном счете, позволило повысить эффективность системы организации и управления производством.

Газета «Коммерсантъ» провела исследование, в ходе которого были выявлены представления российских руководителей о менеджменте в России. В опросе приняли участие 256 руководителей из 8 городов России. Оказалось, что большинство руководителей не смогли правильно определить менеджмент, а отождествляли его с планированием (5,9 %), управлением (3,1 %), предпринимательством (17,6 %), одним из видов бизнеса (7,4 %). Многие руководители просто дали собственное определение менеджменту.

В настоящее время в России функционируют следующие предприятия: государственные и частные. Имеются некоторые особенности в организации и управлении такими предприятиями.

Специфика менеджмента на государственных предприятиях заключается в полной ответственности перед владельцем собственности – государством, и, кроме того, в ограниченности прав руководящего персонала.

Вторая группа предприятий – это частные предприятия. Менеджеры предприятий несут здесь всю полноту ответственности за управление предприятием. Сюда входит право: определять организационную структуру производства, устанавливать цены, оп-

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ределять количество выпускаемой продукции, нанимать, выплачивать вознаграждение и увольнять работников, распоряжаться финансами предприятия.

Таким образом, для успешного процветания менеджмента в России необходимо использовать богатый зарубежный опыт стран с развитой рыночной экономикой, обеспечивающей высокую эффективность производства и реализации продукции при соответствующем учете особенностей нашей страны.

http://www.bibliotekar.ru

18 Listening

EMOTIONAL INTELLIGENCE

a) Listen and fill in the missing words you have studied in the Unit 1.

Now let’s take a look at some ways in which we can increase the 1) … of our own emotional intelligence so that 2) … will be fighting over us!

The first step is to label our own feelings rather than labelling situations or other 3) … We should say things like “I feel angry” instead of “this is a ridiculous situation”.

Secondly, it is very 4) … to know the difference between a thought and a feeling. In terms of language we express thoughts by saying “I feel like” or “I feel as if” but for feelings we say “I feel” and then a feeling 5) … , an adjective happy, angry, frustrated .

Next and this is a crucial point we should take more 6) … for our feelings. Instead of saying “you are making me jealous” we ought to say “/ feel jealous".

After this we need to learn how to 7) … our feelings to help us make decisions. Ask yourselves “How will I feel if I do this?” or “How will I feel if I don’t?"

Another important issue here is respect. We have to respect the feelings of others. We should ask ourselves 8) … like “How will this person feel if I do this?”

And of course it isn’t enough to just respect the feelings of others. We have to show others that we care. We do this through empathy and

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understanding. And we should accept people’s feelings. They are as just as valid as our own.

Then we come to energy. We need to turn anger into energy and use it to take action 9) … action that it. Finally, after getting used to understanding and analysing our emotions, we should 10) … getting a positive value from them. Ask yourselves “How do I feel and what could help me feel better?” and don’t forget those around you “how do you feel?” and “what would help you feel better?”

To sum up I am going to leave you with two pieces of advice. Don’t criticize, advise, control or 11) … others. Just listen with

empathy and in a nonjudgemental way.

And what about people who invalidate you? Easy avoid them. And when it isn’t possible to avoid them altogether, try to spend 12) … with them and don’t let them get to you.

Follow this advice and I am sure that you will soon increase your EQ level. You will feel happier and more positive and hopefully this will rub off on those around you.

b) Listen again and decide whether these statements are True or False:

1.It’s better to say “I’m unhappy” than “this situation is getting on my nerves”.

2.Thoughts and feelings are not the same thing and we express them differently.

3.If we feel angry because of somebody’s behaviour we should say “you are making me angry”.

4.We should always think about how other people might feel.

5.Our own feelings should be more important than the feelings of others.

6.It is important to think in a positive way.

7.We should not concern ourselves with making other people feel better.

8.If people don’t take you seriously, try talking to them and try to make them understand your feelings.

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Topics for discussion:

1.General Definition of Management.

2.Material and Human Resources.

3.Financial and Informational Resources.

4.Resources Utilization.

WORD LIST

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“The real leader has no need to lead - he is content to point the way.” Henry Valentine Miller (American writer and painter)

Unit 2

LEVELS AND AREAS OF MANAGEMENT

1a) What do the terms “pyramid” and “hierarchy” mean in the business world? What associations do you have with them? How does the managers’ responsibility for work change within a company?

b) Read the text and be ready to speak upon the managers’ role

in a company.

§1 Managers are organizational members who are responsible for the work performance of other organizational members. Managers have formal authority to use organizational resources and to make decisions.

§2 The levels of managers form a hierarchy, in which they are ranked in the order of importance. In most organizations, the number of managers at each level is such that the hierarchy resembles a pyramid.

§3 Additionally, there are differences across the management levels as to what types of management tasks each does and the roles that they take in their jobs.

§4 Finally, there are a number of changes that are occurring in many organizations that are changing the management hierarchies in

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them, such as the increasing use of teams, the prevalence of outsourcing, and the flattening of organizational structures.

c)Title the text and say in which paragraph(s) the information is about:

company hierarchy;

responsibility of managers;

team work;

decision making;

the importance of change;

pyramid structure.

d)Look through the text and find the words which mean the same. The paragraph numbers are given in brackets:

a. the power or right to give orders (1); b. a position in a hierarchy (2);

c. an organized group of people with a particular purpose (2); d. the process of dealing with or controlling things or people (3); e. a paid position of regular employment (3);

f. an arrangement or classification of things according to relative importance or inclusiveness (4);

g. two or more people working together (4).

2 Discuss the following quotations:

3a) What are the levels of management? Rank the following according to how important you think they are. Compare your answers with a partner.

a)middle management;

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b)first line management;

c)top management;

d)operating employee.

b)Some phrases were taken out from the text, so insert them into the appropriate gaps. Read and translate the text:

a)implements the strategy and major policies;

b)controls the overall activities оf the organization;

c)represent the work force;

d)develop tactical plans, policies, and standard operating procedures;

e)former operating employees;

f)determine the firm's strategy and its major policies;

g)a three-story structure;

h)coordinates and supervises the activities.

Management Levels

Each organization can be represented as 1) … or a pyramid. Each story corresponds to one of the three general levels of management: top managers; middle managers; and first-line managers. At the basic level of this pyramid there are operating employees.

TOP MANAGER

MIDDLE MANAGER

FIRST-LINE MAMAGER

OPERATING EMPLOYEES

A top manager is an upper – level executive who guides and 2) … . Tор managers constitute a small group. They are generally responsible for the organization's planning and developing its mission. They also 3) … . It takes years of hard work as well as talent and good luck, to reach the ranks of top managers. They are president, vice president, chief executive officer, and member of the Board.

A middle manager is a manager who 4) … handed down from the top level of the organization. Middle managers 5) … , and they

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