5042

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отправляемся в спортивный тур. Сегодня вечером инструктор покажет нам маршрут на карте и объяснит, как пользоваться спортивным оснащением. – Маршрут будет трудным? – Надеюсь, он не будет очень трудный. Я и мои попутчики пойдём в горы впервые.

10.Эта туристская компания занимается деловым туризмом? – Да, они организуют индивидуальные туры для бизнесменов. Они занимаются конгрессным туризмом.

11.Образовательный туризм станет более распространённым в будущем. Многие молодые люди едут за границу, чтобы посещать лингвистические школы и изучать иностранный язык.

12.Завтра наши менеджеры будут отбирать и принимать на работу новых турагентов.

Discussion

10.Answer the questions on the texts.

1.How is leisure tourism called? What type of travel is leisure tourism?

2.What do leisure travellers look for and where do they go on holiday?

3.What do leisure travelers enjoy?

4.What does a resort hotel offer?

5.What are other ways to travel for pleasure?

6.What type of holiday is sports tourism? What is the purpose of a sporting tour?

7.What do travellers enjoy during a sporting tour?

8.What kind of sporting tours do tourist companies offer?

9.What types of tourism are there within sports tourism?

10.What kind of travel is business tourism?

11.What kind of tourists are business travellers? What do they travel for?

12.What does convention tourism involve?

13.What business services do tourist companies provide?

14.What does incentive tourism mean?

15.Why does a business company offer incentive tours to its employees?

16.When and where did incentive tourism emerge?

17.What kind of companies offer incentive tours to their employees?

18.What does familiarization tourism mean?

19.What do travel companies send travel clerks on FAM tours for?

20.What is the main purpose of travel clerks on a FAM tour?

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21.What will the travel clerks know when they return home?

11.State whether the following statements are true or false. Comment on the true statements and correct the false ones.

1.Types of tourism depend on the decisions made by tour operators and travel agents.

2.Special-interest holidays are not popular with tourists.

3.Special interest means traveller’s desire to visit some place for special purpose.

4.Third-age tourism involves small children and fourth-age tourism involves teenagers.

5.Leisure travelers don’t go on business. They look for sun, sea and sand.

6.Leisure travelers prefer to stay at business hotels in the centre of the city.

7.The purpose of a sporting tour is to exercise and to keep physically fit.

8.Business travelers are businessmen and government officials that travel on different missions.

9.Convention tourism is a part of holiday tourism.

10.When a company sends its employees on incentive tour, it doesn’t cover their travel expenses.

11.FAM tourism means that a company sends its staff on educational tours so that they can get familiar with local facilities and attractions.

12.Make a summary of the text.

Part 2

Ecotourism

1.Work in pairs. You have one minute. Make a list of the good and bad things about living in a popular tourist are.

2.Read the first part of an article on ecotourism. How many of your ideas are mentioned?

Tourism can be a good thing or a bad thing for local people and environment. It depends how responsible companies and individual tourists want to be.

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Large numbers of tourists visiting villages and forests can damage the environment in many ways. Paths get destroyed, trees are cut down to provide wood for building or fuel, people leave rubbish, and the extra noise frightens local wildlife. Local people may start to work in the tourist industry, but not be paid fair wages. Also a lot of money from tourism goes to companies outside the area, so it doesn’t help local people.

However, money from ecotourism can help to protect areas where animals and plants are in danger. It can pay for nature conservation programs, and the planting of trees.

Ecotourism can help the economic development of local communities without damaging their traditional lifestyles. Simple ways to do this include using locallyowned hotels and restaurants, employing local people as guides and advisers.

3. Read the first part of the article again. Complete the notes.

ENVIRONMENT PATHS DESTROYED

LOCAL PEOPLE

4. Read the second part of the article. Complete the definitions (1-6) with the underlined words in the text.

In many parts of the world, there are local projects to encourage ecotourism. National parks and nature reserves in Costa Rica offer nature-based tours that are

aimed at preserving the natural habitat and the local wildlife, including some endangered species.

In northern Australia, cultural tours of aboriginal lands are very popular. This means more employment for the local inhabitants and a better understanding of their traditions.

In Nepal, some trekking companies give large amounts of money to community projects, such as building school, buying the technology to use solar energy instead of wood for heating, and providing fresh water in villages.

1.The _____________ is where animals and plants normally live.

2.________________ are ideas, beliefs, and ways of doing things.

3.________________ are places where animals and plants are protected.

4._________________ are activities that help all the people living in one place.

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5._________________are people who live in a particular area.

6._________________ are animals, birds plants, etc. in danger of disappearing from the world.

Writing

5.Work in pairs or groups. Make a list of guidelines for tourism companies who want to operate ecotourism holidays. Compare your list with another pair or group. What do you think of their ideas?

6.Work in pairs. Find examples of problems caused by tourists and examples of ecotourism in your country or suggest ecological activities suitable for your ares or region. Report back in the class.

UNIT 6

PEOPLE IN HOSPITALITY

Part 1

Active vocabulary

Read the text and translate it.

“Hospitality” involves hotel and restaurant services. It may involve all kinds of businesses which provide accommodation and catering for customers. The range of hospitality employees is great. The first person you see when you enter a hotel is the doorman. He helps the hotel guests in and out of cars and cabs. He opens and holds the door for them. The doorman wears a distinctive uniform. He shows the hotel guests to the reception desk. He gives directions and calls for cabs. As for luggage, the doorman may assist the guests with the luggage. However, this is not his function. The hotel has porters to do this job. They either carry luggage or move it on carts.

Another person providing services in a hotel is a bellboy. The bellboy gets the guest’s room key from the receptionist and escorts the guest to his room. He will show

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the guest how to unlock and lock the door and how to use the room appliances such as the air-conditioning, the hair-dryer, the teaand coffee-making facilities. The bellboy may assist the guest with his luggage. He must run errands for the guest.

Employees working in the restaurant are a waiter or waitress, a barman, a cook. The main person in the dining-hall is a maitre d’hôtel. He sits and greets the guests. Then the waiters and waitresses serve dishes while wine stewards recommend and serve beverages.

Let’s speak about some jobs in hospitality in details. The receptionist works in the front office of a hotel.

The receptionist is in charge of the check-in. She meets and greets guests, registers guests and assigns rooms to them.

The receptionist must ensure that the check-in procedure is brief and convenient. The receptionist must help guests do the hotel formalities. She takes the guest’s

name. If the guest is a foreign visitor, the receptionist must take the guest’s passport number. Then she asks the guest to sign the hotel register. In larger hotels the receptionist asks the guest to fill in a registration card and to sign it. She must explain how to do it correctly.

The receptionist must send the signed registration card to the cashier’s office.

The receptionist answers the phone. She answers questions of visitors who have come to see the hotel guests. She can help the visitors find the hotel guests. She may take messages for the hotel guests when they are not in.

The concierge works at a hotel’s information desk. The concierge must speak a few languages because she has to help guests from other countries.

The concierge must help guests in all ways. She can give orientations in the city, arrange taxis and sightseeing tours. She can offer entertainment. She can make theatre bookings. She can recommend shops, restaurants or nightclubs.

Actually the concierge in a hotel can act as a travel agent: book flights, tours, visits. She may find a guide or a guide-interpreter for the guest.

The concierge can find a babysitter.

The concierge must help guests mail letters and packages. She may even provide paper and a pen for writing letters.

In some hotels the concierge is in charge of messages.

The hotel manager is the head of a hotel. He may have the name of the general manager or the managing director.

The hotel manager may hold a management position in an individual hotel or he may work in a hotel chain. In a small hotel the manager may be the owner of the hotel.

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But in a large hotel he is just a professional hotelier.

For the hotel guests the hotel manager is the host who must offer hospitality to his guests. For the hotel staff the hotel manager is the person who must establish the policy of the hotel and its operations. The hotel manager has to plan and control the hotel business. He has to check up how different hotel departments carry out their functions. Often he has to deal with the hotel guests in person. He has to handle their problems and complaints.

There may be different management positions in a hotel: the assistant manager, the resident manager, the night manager.

The assistant manager helps the manager and manages the hotel when the manager is not present.

The resident manager is the manager who permanently lives in the hotel. The night manager is on duty during the night.

The chef works in a restaurant or in the food and beverage department of a hotel. A restaurant may have different chefs. At the head of them is the head chef.

The head chef is the kitchen supervisor. He manages the kitchen of a restaurant. He has to select menus and to plan the meals. He has to taste the dishes. He also manages the kitchen staff: the chefs, the cooks and the helpers.

In a big restaurant there may be different specialist chefs: the soup chef, the sauce chef, the vegetable chef, the pastry chef and others.

The soup chef is in charge of making soups. The sauce chef is in charge of preparing sauces. The vegetable chef is in charge of preparing vegetables and pasta. The pastry chef is in charge of preparing pastries and sweet dishes.

The chef may have the chef’s special. It is a special dish which goes apart from others on the menu. It may be the dish for which the chef or the restaurant is famous.

The good name of a restaurant or a hotel’s kitchen may depend on its chef. The reputation of the chef may increase its business.

The restaurant manager is in charge of the restaurant policy and operations. He has to decide on the image of his restaurant. He has to plan its business. He has to decide on purchases and sales. He hires the restaurant staff and provides their training.

The restaurant manager has to meet the guests. He must see to it that the guests are happy with the service and have no complaints. The guests may often see the restaurant manager in the dining-hall.

In a large restaurant there are other management positions: the purchase manager, the sales manager, the production manager, the personnel manager and others. All these managers report to the general manager.

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In an individual restaurant the restaurant manager decides on the type of cuisine and the types of menus.

In a family-owned restaurant the whole family may be in charge of the restaurant operations. The wife may act as a hostess or a chef.

Vocabulary focus

1.Give English equivalents of the words and word combinations used in the text. Make up your own sentences with these words.

Работник службы приёма и размещения; отдел бронирования, приёма и размещения и расчётов с гостями отеля; быть ответственным за что-л.; регистрация; приветствовать гостей; закреплять номера (в отеле); заполнить регистрационную карту; подписывать; выполнять формальности; кассир; консьерж (портье); организовать обзорную экскурсию; управляющий отелем; управленческая должность; гостиничная цепь; хозяин или управляющий гостиницы; гостеприимство; устанавливать политику гостиницы; отдел; разбираться с жалобами; управляющий, проживающий в отеле; ночной управляющий; заместитель директора, управляющего; блюда и напитки; шефповар; руководитель, управляющий среднего звена; персонал (штат); пробовать, дегустировать блюда; управляющий ресторана; принимать решения о; продажи и закупки; управляющий по снабжению; управляющий по сбыту; управляющий производством; управляющий персоналом; подчиняться кому-л. (отчитываться перед кем-л.); генеральный директор; кулинария; хозяин; хозяйка.

2. Match up to make phrases.

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3.Group the following terms according to the titles in the table (6 terms in each group).

Hair-dryer, wine steward, chefs special, background music, maid, bellboy, pasta, porter, in-house video, sauce, maitre d’, air conditioning, waiter, concierge, pastry, barman, fridge, chef, cook, dish, doorman, teaand coffee-making facilities, food and beverages, receptionist.

4.Match the terms with the definitions.

1)WAITER A) A PERSON IN A HOTEL WHO PROVIDES