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90

Ex. 2. Practice reading the following expressions.

Complaining of something

 

Accepting a complaint

 

 

 

Formal

 

- Excuse me, I'm not at all satisfied with ...

 

- Well, I'm afraid there's nothing much

- I'm sorry, I've had a lot of trouble with ...

 

we can do about it actually.

- I'm afraid I've got a complaint about ...

 

- Oh, I'm sorry about that.

- I'm not the sort of person who normally

 

- I'll do my best to help you.

complains, but ...

 

- Sorry, I didn't realize you felt so

- I'm very unhappy about ...

 

strongly about it.

- I'm sorry to say this, but ...

 

- I do apologize.

- Excuse me, there seems/appears to be

 

 

something wrong ...

 

 

Neutral

- I want to complain about ...

 

- Oh, I'm very sorry, sir /madam /Mr.

- I have a complaint to make.

 

Brown, etc.

- Can you do anything about ...

 

- Sorry, I thought you didn't mind.

- Would you mind not ...?

 

- Sorry, is it bothering / disturbing you?

- I'm afraid it isn't good enough ...

 

- Sorry, 11 ask somebody ... to ...

- Sorry, but ... could you ...?

 

- It's our fault, sorry.

- You could have done ...

 

- Sorry, I didn't mean to ...

- The trouble is that ...

 

- It was wrong /careless /foolish of me.

Informal

- ... just won't do.

 

- Oh, I'm sorry, I'll see to it.

- Look here! You can't go around ...

 

- It's a shame , dear.

- I'm sick and tired of ...

 

- Pardon, sir.

- I wish you didn't ...

 

- Yes, I know, but ...

- It's a bit thick if ...

 

- Well, sir /madam, you ...

Ex. 3. Read the dialogues and reproduce them in pairs. Note the way formal complaints are made.

In a Radio Shop

Salesman: Yes, sir? What can I do for you?

Customer: Oh, it's about the radio I bought yesterday. I'm sorry to complain but it doesn't work.

Salesman: And what's wrong with it?

Customer: I don't know. There's no sound when you switch it on and I replaced.

Salesman: Let me see it, please. Did you try it on batteries or off the mains? Customer: Batteries.

Salesman: Then the power switch should have been in position for "DC" (direct current) and it is on "AC" (alternating current). Now switch it over. Yes, the radio is in perfect order.

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