- •Inquiry letters
- •1.What’s a letter of inquiry?
- •2. What’s a solicited letter of inquiry? Give examples.
- •4. Are there any differences in the style and tone of these two types?
- •7.What do the structure and contents of inquiry letters depend on?
- •6. What types of discounts do you know?
- •1 What is a counter-proposal?
- •2What terms might you not agree to?
- •1. What is a complaint, its objective and scope?
- •2. The essential rule in writing complaints
- •5. What are the parts of complaints? Characterize them.
- •7. The rules for writing adjustments..
- •9. The ways of correcting mistakes which have been made.
6. What types of discounts do you know?
Volume discount
Trade discount.
Seasonal discount
Free shipping.
Early payment discount.
7. What main Incoterms do you know? The International Chamber of Commerce uses a set of terms for delivery in overseas contracts - these are called Incoterms. Their use is optional, but deals are much clearer if contracts are subject to Incoterms 1990.
8. What are the two ways of quoting terms?
It is possible to quote terms in two ways: by stating your price and discounts without leaving room for negotiation, or suggesting that the customer could write again and discuss them.
Offers
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Types of offers.
The offers generally fall into two categories: the firm (binding) offer and the offer without engagement.
2ю PART --Exact quantities, measurements, weights-- The quality of the goods (chemical analysis, performance, material, brand, etc.).-- The method of transport, if there are several possibilities.--The exact date of delivery or time of delivery--The terms of payment, for instance:-- The currency in which payment is to be effected, the bank with which you work, the place of payment, etc. should be stipulated.-- The terms of delivery define what the price actually includes and stipulate the mutual obligations of the seller and the buyer. The most usual terms of delivery are F.O.B., F.O.R., C.I.F., C.&F. and others.
Counter-proposals
1 What is a counter-proposal?
The Counter Proposal is a commercial document used to request someone to change (negotiate) terms indicated in the previous proposal (offer).
2What terms might you not agree to?
you might not agree with terms of payments, price, delivery, discounts, quality of goods or services and etc.
Orders
1. the objective of an order.
Complaints And Adjustments
1. What is a complaint, its objective and scope?
A complaint letter, also known as a claim, advises a business that an error has been made or that a defect has been discovered.---The objective is to provide detailed information regarding the error or defect and to request some sort of compensation for defective or damaged merchandise or for inadequate or delayed services.—The scope of a complaint letter should include only the relevant facts validating your claim and a request that appropriate corrective steps should be taken. The scope may also detail the options that you are willing to accept in satisfaction of the claim.
2. The essential rule in writing complaints
The essential rule in writing a complaint letter is to maintain your poise and diplomacy, no matter how justified your gripe is. Avoid making the recipient an adversary
3. What grammar structures are preferable?
Do not use sentences like : “You must correct your mistake as soon as possible.” · “You made an error on the statement.” · “You don't understand the terms of discount. We told you to deduct discount from net prices, not c. i. f. prices.”
Use the passive and impersonal structures : The mistake must be corrected as soon as possible.” · “There appears to be an error on the statement.” · “There seems to be some misunderstanding regarding terms of discount. Discount is deducted from net prices, not c.i.f. prices.”
4. What may complaints arise from?
Complaints may be of several kinds, and may arise from delivery of damaged goods, wrong goods, or too few or too many goods.