Pattern 13

Designing Work Groups, Jobs, and Work Flow

Toni Нuрр, Craig Polak, Odin Westgaard

Designing Work Groups, Jobs, and Work Flow offers an integrated approach of using the most powerful tools of reengineering to design single work units that are productive, responsive, and build participant ownership and commitment with numerous checklists, reusable worksheets, and flowcharts Toni Hupp and her coauthors present practical techniques for analyzing and designing the daily work flow, group structure, and job responsibilities of intact work groups. They provide the step-by-step procedures for capturing such detailed information as who performs what function, why, when, how, and to what outcome, and offer guidelines for improving those processes.

CONTENTS

Section one:

Section two:

AUTHORS:

Toni Hupp is vice president of Training and Organization Development for Bank of America..

Clichés

 to offer an integrated approach to doing smth.

 to present practical techniques for doing smth.

 with numerous checklists, reusable worksheets and flowcharts

 to provide the step-by-step procedures for smth.

 to capture detailed information

 to offer guidelines for smth. (doing smth )

Pattern 14

Robert Aubrey, Paul M. Cohen

Working Wisdom

TIMELESS SKILLS AND VANGUARD STRATEGIES FOR LEARNING ORGANIZATIONS

“Learning is the most valuable benefit we can offer employees, and our ability as a company to learn faster and better than competitors is our most valuable competitive resource. Working Wisdom is about how to help people and organizations get smarter — or wiser — every day. No management-speak here; just time-tested strategies for mentoring people and accelerating learning. Nowhere have I found such a thoughtful, practical approach.” — Douglas McKenna, general manager, executive and management development, Microsoft Corporation

The notion of the learning organization — popularized by management thinkers and extolled by leaders of today's most progressive companies — is finally made practical for modern managers in Working Wisdom. Robert Aubrey and Paul M. Cohen offer a unique blend of historical context and contemporary examples from such worldwide companies as Dun &. Bradstreetr LifeScan, Spectra-Physics, and Raychem to demonstrate how the new role of manager as learning guide can help build the capacity for competitive advantage. The authors show managers how to use existing resources and provide capable guidance to make the learning organization a reality.

Through a wealth of case studies — from international businesses, governments, and nonprofit organizations — and a grounded historical perspective in adult learning and personal development, the authors identify five tactics that wise managers use to trigger and enhance learning experiences at work. They also guide leaders through the organizational initiatives essential to supporting the new role for managers.

Clichés

 time-tested strategies

 to offer a unique blend of historical context and contemporary examples

 the authors provide capable guidance

 the authors identify some tactics

 the authors guide the readers through a wealth of case studies

Pattern 15