In the Departure Lounge

("British Airways Flight 179 to New York is now boarding at

Gate 4")

Mr Dobson: Excuse me...

Woman: Yes?

Mr Dobson: I didn't hear that announcement. Which flight did

they call?

Woman: Flight 179 to New York... are you going there? Mr Dobson: Yes. Woman: So am I... Gate 4 is this way... follow me!

Security Check

Officer: May I search you, sir? It's just a security check.

Mr Dobson: Of course.

Officer: Thank you. Oh, what's this in your pocket?

Mr Dobson: Oh, yes... I'm sorry. It's just a metal comb.

Oficcer: Hmm... May I see it, sir?

Mr Dobson: Certainly.

At the Customs

Officer: Are these two bags al! you have, sir?

Mr Green: Yes, they are all I have.

Officer: Have you anything to declare?

Mr Green: I am sorry but I don't know what I am allowed.

Officer: Will you read this notice carefully? ... Well, have you got anything to declare?

Mr Green: Yes, I've got some presents. I've got a bottle of brandy and some cigarettes.

Officer: Will you show them to me?

Mr Green: Yes, here they are.

Officer: Oh, yes, only a bottle of brandy. You are allowed that. Now these boxes of cigarettes. That's more than I can allow you free. I'm afraid you'll have to pay some duty on them. I'll tell you how much in a moment. But first let me see rnside your bags.

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Mr Green: Here they are.

Officer: Thank you, sir. Everything's all right. Nothing is more dutiable. Welcome to our country!

Mr Green: Thank you.

Questions: How many bags has Mr Green got? Has he got anything to declare? What will he have to do? 2. Officer: Okay, bags on the table, please... uh-huh. How long are you planning to stay?

Tourist: Four weeks.

Officer: Do you have anything to declare?

Tourist: What?

Officer: Alcohol, cigarettes, ...

Tourist: No.

Officer: Any meat, fresh fruit, plants?

Tourist: Uh, no.

Officer: Open your suitcase, please. Any gifts?

Tourist: Excuse me?

Officer: Are you bringing any gifts into the country?

Tourist: No, huh-uh.

Officer: Uh-huh. What's in the bottle?

Tourist: Uh, hand lotion.

Officer: Okay, that'll be okay. Here's your form.

Tourist: Uh, what should I do with it?

Officer: See that officer over there by the gate? He'll take it.

Tourist: Thank you very much.

Questions: What does the customs officer ask the tourist to do? What questions does he ask? Does the tourist have anything to declare? How long is he going to stay in the country?

Situation: You are flying to Washington. At the moment you are going through the customs inspection.

On Board the Plane

1. "Good afternoon, ladies and gentlemen. Captain Gibson and his crew welcome you aboard British Airways Flight 178 to New York. We're now flying at a height of 30 000 feet. Our speed is approximately 600 miles an hour. We'll land in New York in five and a half hours. The temperature in New York is now minus 3 C. In a few minutes you'll be able to see the Irish Coast. Our stewards and stewardesses will serve lunch in half an hour."

Questions: Who welcomes the passengers on board the plane? At what height and speed are they flying? When will the plane land in New York? When will lunch be served?

2. "Good morning, ladies and gentlemen. On behalf of Captain Sonnleitner and his crew I should like to welcome you aboard this

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Swissair DC-9 aircraft. Our flying time to Geneva will be appro­ximately an hour and twenty minutes during which we shall be serving you with light refreshments. Please place your light hand luggage in the overhead rack, observe the no smoking signs, fasten your seat belts and ensure that your seats are in the vertical positi­on for the take off. For your safety and comfort during the flight you are requested to read the safety instructions which you will find in front of your seat."

"Ladies and gentlemen, may I have your attention, please. In a few minutes we shall be arriving at Geneva airport. Will you please return to your seats, place them in the vertical position, fasten your seat belts and observe the no smoking signs. Please, remain seated until the aircraft has come to a complete halt and remember to take all your hand luggage with you. We hope you ha­ve had a pleasant flight and that we shall soon have the pleasure of welcoming you aboard again. Thank you."

Down to Earth

"Your attention, please! British Airways regrets to announce the cancellation of Flight BA 564 to London due to technical difficulties. Will all the passengers now awaiting the departure of this flight please contact the British Airways ground hostess at the informa­tion desk in the transit lounge. Will passengers who are booked on this flight from Geneva and are now waiting in the departure loun­ge, also go to the information desk in the transit area. A ground hostess is waiting by Gate No I to escort you. Thank you!"

Socializing (Introductions)

a) How to approach the person you are meeting:

It's (Mr Brown), isn't it?

(Mr/Mrs/Miss Smith)?

Excuse me, are you (Mr Thompson)?

b) How to reply:

Yes, that's right.

Yes?

Yes, that's right. And you must be (Mr Williams).

c) How to introduce yourself:

I'm (Charles Brown). My name's (Sally Kent).

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I'm so pleased to meet you.

I've been looking forward to meeting you. I'm (Tom Smith).

So glad to meet you.

d) How to respond and reply to an introduction:

How do you do. (formal) Hello, (less formal)

e) How to introduce someone who is with you:

May I introduce my girlfriend/boyfriend, Janet/James.

And this is my wife/husband.

Meet my business colleague, Tom Williams.

/. Listen to the conversation, ask and answer questions, role-play the conversation: