1. Match the prefixes with the groups of adjectives.

dis- il- im- in- ir- un-

a possible probable precise

b honest similar organised

c popular economical manageable

d legible legal logical

e complete expensive efficient

f regular relevant responsible

B. Add prefixes to the following adjectives.

a like b respectful c polite d rational

e literate f frequent g lawful h proportionate

i resistible j liberal k mature l helpful

Exercise 5 Find English equivalents in the texts (Ex.1,3).

особистий простір	відправити листопад логотип компанії
широкий шлях / дорога	форми звернення
ігнорування прийнятих правил	поганий смак
ціле професійне життя	невід’ємна частина
укладання угоди	таємна операція
в азіатських культурах	культурні розбіжності
процес переговорів	діяти на основі
підошви ніг	припинити / перервати стосунки
проходити, відбуватися	розуміння культури

Exercise 6 Translate into English.

1. Наша компанія побудувала дитячий майданчик на вузький смузі землі.

2. Людям подобається, коли їм роблять компліменти.

3. Нам знадобилося багато часу, щоб ознайомитися з суспільними та діловими звичаями Китаю.

4. Студенти будуть відвідувати підготовчі курси, які ведуть американці.

5. Чи знаєш ти правила поведінки в ісламських країнах?

6. Я запізнився на заплановану зустріч, але це не було знаком неповаги.

7. Вони ненавидять підкорятися наказам, а надають перевагу використанню ініціативи.

8. Їх бізнес виявився провальним через відсутність ентузіазму.

Exercise 7 Speak about:

• preparing for travelling abroad;

• examples of culture clashes;

• ‘dos’ of travelling abroad;

• ‘don’ts’ of travelling abroad.

Unit III

Exercise 1 Do you agree with the quotes and sayings about etiquette below? Why?

1. «No matter who you are or what you do, your manners will have a direct impact on your professional and social success.

2. Politeness and consideration for others is like investing pennies and getting dollars back. – Thomas Sowell

3. «I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.» — Maya Angelou, American Writer

4. «When in Rome, do as the Romans do» - proverb

5. «Good manners - good business» – proverb

Exercise 2 Read the article and try to guess the meaning of the words printed in Italics. Consult your dictionary if necessary.

Business etiquette

Business etiquette is about building relationships with other people. It is not about rules and regulations but is about providing basic social comfort and creating an environment where others feel comfortable and secure, this is possible through better communication.

The etiquette instructs you how to present yourself professionally in different cultures. The keys for making a good impression are dressing appropriately, your body language, presenting your business cards, gift giving, conducting meetings and many other important elements. It consists of two things. Firstly, thoughtful consideration of the interests and feelings of others and secondly, being able to minimise misunderstandings. 

Business etiquette differs from region to region and from country to country. This creates a complex situation for people as it is hard to balance the focus on both international business etiquette and other business activities at the same time. Therefore, there are some key business etiquette tips that can lead to a real success in business:

«Thank You» Note

If you want to differentiate yourself from others then never forget to write a «Thank You» note to your job interviewer or your client. This will leave a good impression and also reflect well on your company.

Know the Names

Give others respect by knowing their names which will increase goodwill and communication. It is also worth acknowledging people individually for their good work as this will enhance their self esteem and increase motivation.

Observe the «Elevator Rule»

Be mindful of saying appropriate things at a job interview or client meeting. Don’t start discussing business with a client or interviewer as soon as you step out of the lift. By doing so, you avoid the risk of damaging your reputation.

Focus on the Face,  Not the Screen

Never forget to switch off your phone and try not to use any other device just to prove you are a multitasking individual. In fact, in the world of business this is considered bad manners. Concentrate on the meeting and listen to what people are saying.

Don’t Judge

If you disagree with another person’s approach instead of criticising try to understand the matter from their point of view. By doing so, you create a friendly environment. Always remember you get respect by giving respect.

Individuals want to be noticed both socially and professionally. People want to be remembered by others.

Character, Behaviour, Honesty

Your character reflects your individuality and your behaviour exhibits your personality. Business etiquette encourages revealing your positive qualities, that will help your reputation.

Always be honest and remember that it takes a long time to develop trust and a good reputation and only one small mistake to lose it. Business etiquette provides a framework for stating the boundaries of terms & conditions, contracts and promises.

Sensitivity & Diplomacy

A key pillar of business etiquette is sensitivity, meaning giving careful thought to every business aspect before making a judgement. This gives a strong foundation to your business. Also, thoughtless words and actions lead to a negative outcome. Being aware of business etiquette encourages careful thought.

Exercise 3 Match the English words and word-combinations from set A with their Ukrainian equivalents from set B. Make up sentences with these words.

rules and regulations	чуттєвість, делікатність
secure	уникати
appropriately	турбота, переживання
gift	сприяти
thoughtful consideration	складна ситуація
misunderstanding	самоповага
demeanour	розвивати довіру
complex situation	репутація, добрзичливість
key pillars	результат
note	рамки, основа
differentiate	правила та норми
reflect	показувати, демонструвати
respect	подарунок
goodwill	поведінка, манера
to be worth	поважати, повага
acknowledging	підхід
enhance	підвищувати, розширювати
self esteem	непорозуміння
elevator	людина, яка здатна виконувати різноманітні завдання
avoid	ліфт
multitasking individual	ключовий елемент, важлива основа
approach	записка
concern	займатися, гнатися за
outcome	встановлення меж
to be aware of	відповідним чином
develop trust	відображати (сь)
pursue	виявляти, показувати, розкривати
exhibit	визнавати, (тут оцінювати)
encourage	виділити
reveal	вдумливий розгляд
framework	вартувати
stating the boundaries	бути проінформованим про
sensitivity	безпечно

Exercise 4 Answer the questions to the text.

1. What is business etiquette about?

2. What are the keys for making a good impression?

3. What key business etiquette tips can you name?

4. Why is it useful to write a «Thank You» note?

5. What way can you express your respect to a person?

6. Is it right to start discussing business right away, at the first minutes of the meeting?

7. Is it good to use devices during the meeting just to make some impression?

8. Is it appropriate in business to criticize people?

9. What qualities of your character you should reveal when doing business?

10. What are key pillars of business etiquette?

Exercise 5 Decide if these statements are true or false according to the text:

1. Business etiquette is about creating a comfortable, adequate and pleasant environment.

2. Business etiquette is the same all over the world.

3. Dressing appropriately, presenting your business cards, gift giving do not matter in business.

4. Sending any «Thank you» notes doesn`t make any sense and is just wasting your time.

5. Knowing other`s names will give nothing for increasing goodwill and communication.

6. Never switch off your phone and try to use other devices to create impression of business.

7. Always insist on your point of view and approach.

8. Business etiquette doesn`t reveal your positive qualities, and will not help your reputation.

9. Develoingp trust and a good reputation is a quick matter.

10. Sensitivity is a sign of weakness in business etiquette.

Exercise 6 Obviously, in a delicate negotiation you do not always say exactly what you think! You need to be able to express yourself diplomatically, to make your point firmly but politely. Match what you think with what you say:

WHAT YOU THINK

WHAT YOU SAY

We are unhappy with this offer. We are dissatisfied We can’t accept it. You said there would be a discount. Don’t forget your obligations. We want a guarantee. We won’t agree to this We’re shocked you expect us to cover the costs. That’s wrong. We want a bigger rebate. We must finalize the deal today. You obviously don’t understand.

Unfortunately, we would be unable to accept that. With respect, that’s not quite correct. I’m sure we don’t need to remind you of your contractual obligations. We’re rather surprised you expect us to cover the costs. We would find this somewhat difficult to agree to. We were rather hoping to finalize the deal today. I’m sorry but we’re not very happy with this offer Actually, we were hoping for a slightly more substantial rebate. I’m afraid you don’t seem to understand. We understood there would be a discount. We would need some sort of guarantee. We’re not completely satisfied.

Exercise 7 Read this information and decide whether these pieces of advice about the English-speaking business world are true or false.

In the English-speaking business world, people use first names, even with people they do not know very well. But if you aren’t sure, use Mr. and the family name for men, and Mrs. or Miss and the family name for women, depending on whether they are married or not. Ms. often replaces Mrs. and Miss. You don’t use Mr., Mrs., Miss or Ms. with only a first name (e.g. Mr. John) or by itself.

1. It’s possible to introduce yourself by saying your family name then your first name.

2. It’s possible to use Mr., Mrs. or Miss on its own, or with a first name.

3. British people use Sr. and Jr. to refer to a father and his son.

4. Americans often show their middle name with an initial.

5. You can always use someone’s first name to talk to them, even if you don’t know them very well.

6. Ms. is being used more and more as a title for women.

7. You can show your qualifications after your name on your business card.

Exercise 8 Translate the following sentences into English.

1. Бізнес етикет – це побудова стосунків з іншими людьми.

2. Етикет надає вам інструкції як преентувати себе професіцно в різному середовищі (різних культурах)

3. Бізнес етикет відрізняється в різних регіонах та країнах.

4. Отже, є ряд ключових порад з бізнес етикету, що можуть привести до реального успіху в бізнесі.

5. Ніколи не забувайте писати записки вдячності вашому клієнту, або людині, що проводила співбесіду.

6. Не починайте обговорювати бізнес, як тільки ви виходите з ліфта.

7. Намагайтеся не використовувати будь-які девайси, а зосередитися на зустрічі і слухати те, що говорять люди

8. Замість того, щоб критикувати людей, намагайтесь зрозуміти проблему з їх точки зору.

9. Діловий етикет розкриває ваші позитивні якості.

10. Пам'ятайте, що отримання гарної репутації, може займати багато часу.

Exercise 9 Speak on the following topics:

• business etiquette as a relationship building ??? or Business etiquette as a key for making a good impression;

• main business etiquette tips;

• tips about the importance of sending «Thank You» note and knowing the names of your co-speakers;

• tips about observing the «Elevator Rule» and focusing on the conversation;

• tips about the features developing a good reputation (character, behaviour, honesty, sensitivity & diplomacy).