- •Практикум по дисциплине «Иностранный язык делового общения»
- •Contents
- •Introduction
- •Unit 1. Mergers and acquisitions
- •1. Start up
- •2. Information to study Mergers and Acquisitions
- •3. Find the answers to the questions in the text.
- •4. Match the terms on the left to the definitions on the right.
- •5. Circle the noun which forms a word partnership with the verb.
- •6. Use the following words or phrases to complete the extracts.
- •7. Complete the text with the best word. Strategic Alliances
- •8. Brainstorm the ideas on strategic alliances.
- •9. Read this short text to get information about mergers.
- •In most of the sentences there is one extra word which does not fit. Some sentences, however, are correct. Find the extra words.
- •9. Discuss these questions.
- •10. Sum up information you’ve acquired about mergers and acquisitions considering the following issues:
- •Unit 2. The takeover bid
- •1. Complete the words in the right-hand column.
- •2. Fill each gap in the following passage with an appropriate word.
- •3. Match the expressions with the functions.
- •4. Infinitive For-complex.
- •Information Sharing
- •Details about Highland Wool Ltd.
- •Dialogue
- •Find a suitable answer from List 2 for each of the sentences in List 1.
- •Unit 3. Pay and benefits
- •1. Start up
- •2. Information to study Pay and Benefits
- •3. Match each statement with a word or phrase from the list below. Write the letter of your chosen answer next to the statement. (There is one extra word/phrase that you don't have to use).
- •4. Xavier and Yvonne are talking about Xavier's new job as a photocopier salesman. Complete the conversation, using words from the text.
- •5. Which expressions from the text could be used to continue each of these newspaper extracts?
- •6. Answer the questions.
- •Herzberg's Theory of Job Satisfaction
- •9. Name the 5 factors increasing job satisfaction and comment on them.
- •10. Sum up information you’ve acquired about pays and benefits considering the following issues:
- •Unit 4. Industrial relations
- •Complete the words in the right-hand column.
- •Fill each gap in the following passage with an appropriate word.
- •Match the expressions with the function.
- •Complete this dialogue by inserting a suitable expression.
- •Information Sharing
- •Dialogue
- •Unit 5. The ability to negotiate
- •1. Start up
- •2. Information to study The Ability to Negotiate
- •Translate the second paragraph of the text into Russian.
- •4. Answer the questions to the text.
- •5. Name the most useful pieces of advice for negotiating.
- •6. Read about preparing to negotiate and match 1–6 notes with one of the recommendations.
- •Use the phrases of the beginning of the negotiations in the accordance with the negotiating scenario.
- •8. Put the words in the correct order to make idioms.
- •10. Complete the idioms in the sentences below with the correct form of the missing verb: put, break, throw, get on, see.
- •11. Match the idiom with the correct explanation.
- •12. Make up a list of the idioms from exercises 8–11.
- •13. Discuss an image of an ideal negotiator.
- •14. Sum up information you’ve acquired about negotiations considering the following issues:
- •Unit 6. Seeking a compromise (oil)
- •Complete the words in the right-hand column.
- •Fill each gap in the following passage with an appropriate word.
- •Provide, supply and deliver.
- •Prepositions.
- •Match the expressions with the functions.
- •Asking for information.
- •Information Sharing
- •Comprehension
- •Fill in the missing words.
- •Discussion
- •It is often necessary to use “if” sentences when negotiating. Match the two parts of each sentence together. Pay attention to grammar and sense.
- •Unit 7. Employment of high-calibre people
- •Motivating High-Calibre Staff
- •4. Answer these questions.
- •5. Choose the best word from the brackets ( ) to fill in the gap.
- •6. Look at each sentence. Would you find it in the Situations Vacant section of a newspaper (sv), in an applicant's cv, or in a covering letter (cl)? Tick the right box.
- •7. Find a word related to each clue.
- •9. Now decide on a possible order for the events above from the employer's point of view.
- •10. Complete the sentences with a suitable item from the box.
- •11 Sum up information you’ve acquired about the employment considering the following issues:
- •12. Complete the text using words or phrases from the box.
- •13. Which of these words would you use to describe yourself in a work or study situation? Use a good dictionary to help you. Add any other useful words.
- •Unit 8. The computer expert
- •1. Complete the words in the right-hand column.
- •2. Fill each gap in the following passage with an appropriate word.
- •3. Match the expressions with the functions.
- •Information Sharing
- •Dialogue
- •Editorial technology for Armenia?
- •Unit 9. Terms of delivery and payment
- •Start up. Think and discuss the following questions.
- •2. Information to study
- •3. Answer the questions.
- •4. What is wrong in the following statements?
- •5. Match the terms of delivery with the definition.
- •6. What do the following abbreviations stand for?
- •7. Fill in either sellers or buyers.
- •8. Explain your choice of the terms of payment and delivery of the goods to or of your company which is located in Moscow.
- •9. Comment on the following sayings:
- •10. Sum up information you’ve acquired about payment and delivery considering the following issues:
- •Unit 10. Logistics (transport)
- •Complete the words from the right-hand column.
- •Fill each gap in the following passage with an appropriate word.
- •Match the expressions with the functions.
- •Information Sharing
- •Detail of rsa’s needs
- •Dialogue
- •Unit 11. Raising finance
- •1. Start up
- •2. Information to study Raising Finance
- •Types of Finance
- •Venture Capital
- •Invoice Discounting
- •3. Answer the questions.
- •4. Match the words and phrases to their meanings.
- •5. Complete the sentences with the best word from the box.
- •6. Complete the text with the best word. Microcredit
- •7. Which source of finance described in the second part of the article is most appropriate for each of the following situations? Explain your decisions.
- •8. Do you agree with the following. Why? Why not?
- •9. Complete the idioms below with the following words: trees fool muck rope object license
- •10. Match the idioms with these definitions.
- •11. Comment on each statement using one of the idioms in Exercise 10.
- •12. Sum up information you’ve acquired about raising money considering the following issues:
- •Unit 12. The bank loan
- •Our Business Is Helping Your Business
- •1. Complete the words from the right-hand column.
- •2. Fill each gap in the following passage with an appropriate word.
- •Asking for information
- •Complete this dialogue by writing in a suitable expression.
- •Information Sharing
- •Rsa’s Needs and Plans
- •Dialogue
- •Tests test 1 Units 1, 2, 3, 4
- •1. Match the English and Russian equivalents.
- •2. Match the opposite words.
- •3. Match the synonyms.
- •4. Match the words and the definitions.
- •5. Refer the expressions to the functions.
- •6. Rewrite the sentences using For-To-Infinitive constructions.
- •Test 2 Units 5, 6, 7, 8
- •1. Match the English and Russian equivalents.
- •2. Match the opposite words.
- •3. Match the synonyms.
- •4. Match the words and the definitions.
- •5. Refer the expressions to the functions.
- •6. Rewrite the sentences using Participial constructions.
- •Test 3 Units 9, 10, 11, 12
- •1. Match the English and Russian equivalents.
- •2. Match the opposite words.
- •3. Match the synonyms.
- •4. Match the words and the definitions.
- •5. Refer the expressions to the functions.
- •6. Complete the sentences using idioms.
- •7. Write what the following abbreviations stand for.
- •Vocabulary Unit 1. Mergers and Acquisitions
- •Unit 3. Pay and Benefits
- •Unit 5. Ability to Negotiate
- •Unit 7. Employment
- •Unit 9. Terms of Payment and Delivery
- •Unit 11. Raising Finance
- •117997, Москва, Стремянный пер., 36.
- •1 17997, Москва, Стремянный пер., 36.
Information Sharing
You are: Karen Tanyan, personnel Manager at RSA Ltd. You have heard about Jim Davies through your contacts, and you have invited him to visit you so that you can find out more about him. You will also have to provide him with the following information:
The job involves managing the central computer department in Yerevan. The manager is also responsible for maintaining RSA’s computer links with their branches all over the world. This would therefore involve some travel in Armenia and possibly abroad.
The manager must have wide practical experience of all kinds of computer technology and computer languages, and be an expert in all types of American hardware and software.
As far as you are concerned, the manager may work whatever hours he wants, providing he gets the job done properly. Normally, a manager at this level has a holiday entitlement of eight weeks per year. Working conditions are very relaxed.
All schools in Armenia, including the international School, are free. There are plenty of hours available, which could be rented very cheaply.
The maximum you can offer as salary is $60,000, plus $10,000 as transfer expenses in the first year. Armenian income tax on this salary for a man with three children would be about one-third. You are not able to offer any “extras” at all.
Instructions:
Find out from Jim Davies all you can about the following.
his qualifications and experience
his present job
when he could start
what his expectations are (salary and conditions)
what his family circumstances are
This is not a bargaining session. Your object is to find out and give information, and then report back to your group.
Dialogue
Jim Davies has visited Karen Tanyan in Yerevan. Karen Tanyan has given Claude Schmidt, Managing Director of RSA, a very good report on Davies. Schmidt is now phoning Davies in Frankfurt to arrange another meeting.
CS: Good morning Mr. Davies, this is Claude Schmidt, RSA, Yerevan.
JD: Ah yes. How are you, Mr. Schmidt?
CS: Very well, thank you. I believe you’ve been to see Karen Tanyan about coming to work with us?
JD: Yes.
CS: Well, Mr. Davies, Mr. Tanyan has a very high opinion of you. Now, how do you feel in principle about coming to RSA?
JD: Well, I’m interested, certainly. But there are certain points about it that I’ll have to consider very carefully. I was reckoning on a higher salary…
CS: Excuse me for interrupting you, Mr. Davies – Er, if you are still interested in principle, I’m sure we can iron out these details with further discussion.
JD: Well, I hope so, but I understand from Mr. Tanyan that he is limited by his budget as to the amount of salary he can offer.
CS: Well, I think we can discuss all these things together. I’m happy to know that you are basically interested in the job. Are there any other points that are bothering you?
JD: Well, there is a problem that I don’t speak any Armenian…
CS: Well, I’ve talked about that with Karen Tanyan. He says he can lay on intensive language course for you for your first month with us.
JD: Oh, I see, for a whole month?..
CS: Oh. Yes. It’s very important to us that you learn as much Armenian as possible. Most of our staff don’t speak any English, you see.
JD: Hmm… Well, we are going too fast for me at the moment, Mr. Schmidt. After all, we haven’t come to any agreement yet.
CS: Of course, of course. Well, I’m glad to hear that you are thinking about it, anyway. Can you come and see us again?
JD: Yes, I think that’d be the best.
CS: Good, I’ll ask Karen to get in touch with you.
JD: That’d be fine.
CS: Goodbye then.
JD: Goodbye. Thank you for calling. I’ll look forward to seeing you in Yerevan.
Practice the dialogue in pairs.
Find an expression in the dialogue that is used for each of the following:
a negotiation
b conciliation
c interrupting
d hesitation
e evasion
Fill in the missing words. Don’t look at the text.
a How do you feel in ______ about coming to RSA?
b I was _________ on a higher salary.
c I’m sure we can _____ out these details.
d He says he can ____ on intensive language course.
Discussion. Make a list of the positive and negative points if Jim Davies goes to work at RSA.
a from the point of view of Jim Davies
b from the point of view of RSA.
Discuss your lists with the rest of the class.