Reply to enquiries (offers) Practical Assignments

1. Fill in the missing words:

Thank you ____ your _____ _____ 16 November, ____ which you enquire _______ toys imported ______ Hong Kong. We are ______ to hear that there is a

_______ for goods ______ this type ______ Northern Ireland.

We are _______ our price list and terms of _______, and our catalogue has already been ____ ____ separate post.

As you will notice, our prices are extremely ______, and since we hold large _____ of all models _____ all times, we can promise delivery _____ a week receipt _____ orders.

We hope to ______ from you soon, and _______ forward ____ _______________

business _____ you.

2. Read the following reply to a letter of enquiry. Mr. Fest refers to specific questions asked by Mr. Whang. Which of the items below did he request information about?

1. how soon the goods can be delivered;

2. details of prices;

3. where the goods can be purchased;

4. after-sales service;

5. how the goods will be transported;

6. terms of payment;

7. which bank will handle the transaction;

8. guarantees;

9. quality discounts;

10. cash discounts;

11. details of the range of goods available.

Dear Mr. Whang,

Thank you for your enquiry of 16 August concerning our equipment, which you saw at the International Farm Machinery Fair in Bonn.

In answer to the specific questions in your letter, first let me say we are willing to consider substantial discount on orders over € 200,000.

All our machinery is guaranteed for three years against normal use, and we have several agencies in your country with home-trained mechanics to service all our products.

With regard to the terms of payment, which you mentioned, we would consider payment by 30-day bill of exchange, documents against acceptance, provided you could offer two referees.

We can fulfil orders within three months, unless there are special specifications, which may take a little longer, and you can buy equipment from us, or through our agents in your country.

We are enclosing our current catalogue and price-list quoting c.i.f. Bangkok prices, which you requested, and we think you will find the earth-moving equipment on pp 101–115 particularly interesting for the work you have in mind. If you require any further information, please contact us and we will be pleased to supply it.

Yours sincerely,

Gustav Fest

Sales Director

Test Assignments

1. An enquiry has come to your company, a firm of watchmakers, from a British retailer. Write a reply to send with your price-list. Quote your terms, and add any information you consider might induce your correspondent to place orders with you.

2. Compose a letter for your firm, who are producers of tinned food products, to an importer overseas. Offer your standard lines and one new product.