Запросите следующую информацию в туристическом агентстве. Разыграйте диалог со своим партнером, опираясь на фразы, приведенные в рамке. Используйте материал Приложения (стр. 18-21)

Student A:

Student B:

I’d like to book …

Let me see

single room

Hold on

to advise

Could you spell your name, please?

How much is the room?

available

check-in/check-out time

Where are you going to?

arrival/departure date

preferences

cheap/expensive

What food do you prefer?

Shall I reserve it for you?

1

Introducing yourself

a

When calling:

Hello, this is Eric Milton calling for Jane Garrison.

Hi Jane, it’s Eric Milton calling.

Good afternoon, Jane. This is Eric Milton from Irbis Translation company calling.

Hello, this is Julie Madisson calling.

Hi, it's Gerry from the dentist's office here.

b

Answering the phone.

Good morning, this is Jane.

Good afternoon, Irbis Translation company. Jane speaking. How may I help you?

City Translation company, Jane speaking.

Speaking.

Thank you for calling DRA Company. How may I help you?

This is he/she. (The person answering says this if the caller does not recognize his/her voice.)

2

Connecting someone

Please hold on and I’ll put you through.

Let me see if Kate is available.

One moment, please.

Hang on a minute (informal)

Kate is on another line at the moment. Would you like to hold?

I’m sorry, I have a call on my other line. Can you please hold?

Just a sec. I'll get him (informal)

Please hold on and I'll put you through to his office.

One moment, please.

All of our operators are busy at the moment.

3

When you can't hear someone/ don’t understand the caller

I'm sorry, could you speak up, please?

Can you please speak a little louder?

I'm sorry, I can't hear you very well.

I'm sorry, the line's bad – could you repeat what you just said?

Could you please repeat that?

I’m sorry, I didn’t catch what you just said.

Can you please speak a little more slowly? My English isn't good enough.

I'm sorry, I didn't get that. Could you say it again, please?

I'm afraid I don't follow you. Could you repeat it, please?

I'm sorry, I'm not sure I understand. Would you mind explaining it again, please?

4

Clarifying what your caller says and confirming information

Can you please spell that for me?

How do you spell your last name?

Would you mind spelling that for me?

And that company name again was … Trinity Farm?

Let me repeat your information to make sure I got it right.

So if I understand you correctly…

When you say… do you mean…?

Okay, I've got it all down.

Let me repeat that just to make sure.

Did you say 15 Park Str.?

You said your name was Jack, right?

I'll make sure he gets the message.

5

When you want to correct what the other person has said

Actually, it's 80, not 18.

I'm sorry, but I think there's been a misunderstanding. The payment's due next week, not next month.

I'm sorry, but that's not quite right...

6

Taking a message for someone

I'm sorry, Tom is not here at the moment. Can I take a message?

Tom is in a meeting at the moment. May I ask who’s calling?

Tom is at lunch. (He's on lunch right now.) Would you like to leave a message?

Tom has left for the day. Would you like to be put through to his voice mail?

I'm sorry, Lisa's not here at the moment. Can I ask who's calling?

I'm afraid he's gone out. Would you like to leave a message?

He's busy right now. Can you call again later?

I'll let him know you called.

I'll make sure she gets the message.

7

Leaving a message for someone

Please tell him/her that Mary called and ask him/her to call me back. My number is 236-984-358.

Please ask him/her to call Mary when he/she gets in.

He/she already has my number.

He/she’s not in? Please put me through to his/her voice mail.

When do you expect him/her back in the office?

I need to speak with him/her on an urgent matter. Please have him/her call me as soon as he/she gets in.

Yes, can you tell him his wife called, please.

No, that's okay, I'll call back later.

Thanks, could you ask him/her to call Brian when he/she gets in?

Do you have a pen handy. I don't think he/she has my number. Thanks. My number is 332-125678, extension 13.

8

Ending a conversation

It’s been great talking to you. I’ve got a meeting now so I’d better be off.

Thanks for calling. I’ll speak to you again soon.

I’ve got another call coming in. Good talking to you.

I’d better let you go.

It’s 7 o’clock already.

Thanks for calling. Bye for now.

I have to let you go now.

I have another call coming through. I’d better run.

I'll talk to you again soon. Bye.

9

The fading signal/ lost call

I’m sorry, I’m losing you. Can you call me back?

I can barely hear you. Let me call you back on my other phone.

We’re breaking up. I’m having trouble hearing you. Let me call you back later.

Can you call me back? I think we have a bad connection.

Hi, it’s Kate again. Apparently we got cut off.

Hi, it’s Martin again. Sorry I lost you. My cell phone dropped the signal.

10

Using a voice mail

a

Leaving a voice mail

Hello, this is Joan Potter calling regarding your order with Travel Company. Can you please call me back at 548-928-1234.

Hello, this is Nick Miller from London office. I’m calling regarding the upcoming conference in Madrid. I’ll try you again later today.

Hi, it’s Kate. Please call me back when you get a minute.

Hey Mike. It's Leila. Call me! (informal)

Hello, this is Max calling for Jane. Could you please return my call as soon as possible. My number is 880-1353. Thank you.

Hello, Alex. This is Marina from the doctor's office calling. I just wanted to let you know that you're due for a check-up this month. Please give us a ring/buzz whenever it's convenient.

b

Recording a voice mail message on your machine

Hello. You've reached 343-5674. Please leave a detailed message after the beep. Thank you.

Hi, this is Emma. I'm sorry I'm not available to take your call at this time. Leave me a message and I'll get back to you as soon as I can.

Thank you for calling Dr. Mervill's office. Our hours are 9am-5pm, Monday-Friday. Please call back during these hours, or leave a message after the tone. If this is an emergency please call the hospital at 576-9068.

Hello, you’ve reached Mary Brown at Travel Company. I’m sorry I’m not available to take your call. Please leave a message and I’ll call you back as soon as I can. Thank you.

Hello, you’ve reached Nick Jefferson at ABC company. It’s Wednesday, April 13, and I will be out of the office all day. I will be checking my voice mail from time to time and will return all urgent calls. Thank you.

Hello, this is Helen Benton at ABC company. I will be on vacation from Thursday, March 18 through Monday, April 01. Please leave a message, and I’ll call you back when I return. Thank you.