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тел. пер. для студентов.docx
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  1. Выберите наиболее подходящий модальный глагол для постановки вопроса: may, could, would, can, should, shall. Обсудите возможные варианты.

Примечание: формы can и сould в вопросах имеют одинаковое значение, однако could является более мягкой и вежливой формой, например: Could you ask him to call me back? – Не мог бы ты попросить его перезвонить мне? Can you ask him to call me back? – Ты можешь попросить его перезвонить мне?

  1. Could I speak to Marina Kalysh?

  2. How ___ I help you?

  3. ___ you please spell that for me?

  4. ___ I ask who’s calling?

  5. ___ you like to leave a message?

  6. ___ you please speak a little more slowly?

  7. ___ you please call me back?

  8. ___ you repeat it, please?

  9. ___ you hold on please?

  10. ___ I take a message?

  11. And what _____ you like to order today?

  1. Восстановите диалог, расположите реплики в нужном порядке. Заполните таблицу.

  1. Thank you. I’ve got it. I’ll ask Mr Thomson to call you back as soon as he returns.

  1. Yes, Jack Harrison. From Diving Club.

  2. Thank you very much. Goodbye.

  3. Could you repeat that please?

  1. My name is Jack Harrison. I am from Diving Club.

  1. When will he be back?

  1. Sure. Who’s calling please?

  1. Goodbye.

  1. Good morning. Florence Company. How can I help you?

  2. Oh, no. Could I leave a message for him?

  1. Good morning. Could I speak to Mr Thomson.

  1. I think in an hour. Is it urgent?

  1. I’m afraid Mr Thomson is not in at the moment.

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  1. Составьте предложения, используя приведенные ниже слова.

Например:

Mr Roinson / to speak to / I’d like

I’d like to speak to Mr Robinson.

  1. sure /I’m / in /is /he/not

_______________________________..

  1. a moment / will / hold on / you

_______________________________?.

  1. and / go / find out / I’ll

_______________________________..

  1. is / at / out / the moment / Mr Robinson

_______________________________..

  1. you / will / a message / leave

_______________________________?.

  1. In / be /Mr Robinson / will / when

_______________________________ ?

  1. convenient / you / to ring / will / be / in the afternoon / it /for

_______________________________?.

  1. I / who / shall /was /say /calling

_______________________________?.

  1. you / repeat /please / the name / will

_______________________________?

  1. the name / spell / me /let

_______________________________..

  1. have / a note of / I / made / that

_______________________________..

  1. Оставьте/примите сообщение в обозначенной ситуации общения. Разыграйте телефонный разговор, используя ключевые слова и выражения, указанные в данном упражнении, и материал Приложения (стр.18-21).

Ключевые слова и выражения:

Для студента А (Mike)

Для студента В (Mrs Porter)

Could I speak to ….?

She’s just gone out for a moment.

May I leave a message …?

Can I take a message?

Could you ask her to…?

Could you hold for a second?

I’d like to invite her to …

I didn't have a pen handy

The address: 23 Green str.

Could you please repeat that information?

Time: at 7 p.m.

Is there anything else?

let me write that down

I've got it.

Task for A: You are Mike. Try to leave a message for Nelly, who is not in at the moment.

Introduce yourself/ invite Nelly to answer the call/ ask when Nelly will be back / leave a message for Nelly asking her to come to the party tonight.

Task for B: You are Mrs. Porter (Nelly’s mother). Your daughter is out. Take the message for her.

Introduce yourself/you don’t have a pen handy/ ask Mike to hold a minute/ ask Mike to repeat the information /Write down the information from Mike/.

UNIT II. MAKING AN APPOINTMENT

VOCABULARY

to appoint

to be busy

to suit smb

appointment

to be tied up

to sound good

to make an appointment

to be booked up

to get in touch with somebody

to check an appointment book

to be available/ unavailable

to put through / to connect

to fix

to have in mind

schedule

to fix another appointment

to postpone

date(s)

to be convenient for somebody

to arrange

to agree

to confirm

How about ... ?

message

to send confirmation of the appointment

to suggest another day

to settle the matter on the phone

to have an urgent business

to look forward to ... ing

earlier /later