Тема: “Business Correspondence ” план

1. Закрепление пройденного материала.

2. Выполнение контрольной работы (См. Приложение №1)

3. Контроль самостоятельной работы № 1-3.

Рекомендуемая литература:

Основная

1. Алексеева Т.К., Дарская В.Г., Журавленко К.В., Пикалова Л.А. Деловой английский.English for Business. Часть 1-2: Учебник английского языка. М.: Вече, 2002. – 640 с.

2. Андрюшкин А.П. Business English. Деловой английский язык: Учебное пособие. – 3-е изд., испр. и доп. – М.: Издательско-торговая корпорация «Дашков и К», 2008. – 332 с.

3. Бондар Т.І., Кириченко З.Ф., Колесник Д.М., Дєгтярьова Л.П., Шпак В.К. Англійська мова для аспірантів та наукових співробітників. Навчальний посібник. – Київ: Центр навчальної літератури, 2005. – 352 с.

4. Памухина Л.Г., Глуховская А.Г., Сочилина З.И. Деловой английский. English for Business. Часть 3: Учебник английского языка. М.: Вече, 2002. – 336 с.

5. Серена Мердок-Стерн. Деловые приемы и встречи на английском: визиты, сотрудничетво и профессиональные контакты: учеб. пособие/ Серена Мердок-Стерн; пер. с фр. И.И. Максименко. – М.: Астрель: АСТ, 2005. – 126 с.

6. Business English. Деловой английский язык: Учеб. пособие/ Сост. Е.В. Пинская. - 3-е изд., испр. – К.: Знання, 2006. – 182 с.

7. Mallor J.P. Business Law. Publisher: McGraw-Hill/Irwin;14 edition,2009.-1600 p.

Дополнительная

1. Аммазова Л.А. Как научиться говорить по-английски: Учеб. пособие. – 2-е изд. испр. – М.: Высшая школа, 1980. – 224 с.

2. Хорнби А.С. Оксфордский интенсивный английский для взрослых. В 3 кн. – М.: АО «Буклет», 1991ю – 248 с.

3. American English for everyday and Academic Use. Санкт-Петербургская кафедра иностранных языков Российской академии наук. Санкт-Петербург. Академический проект, 1996.

4. Schaffer R., Agusti F. International Business Law and Its Environment. - Hardcover, 8th Edition, 2011. – 768 p.

Практическое занятие №6

Тема: “Telephone Conversation ” план

1. Чтение текста «Business Calls».

2. Выполнение лексических упражнений.

3. Составление диалогов.

Задания

Ex. 1. Read the text and fill in the gaps with the appropriate words (position, notes, to spell, speakers, miss, quick, money, long-distance calls, receive).

Business Calls

If you don't have much experience of making phone calls in English, making a business call can be a worrying experience. If you have to call to someone you already know, you may actually enjoy making the call - but remember that (1)___are expensive. You have to make a first- time business call to a prospective client - it isn't easy in English! Making a phone call to a stranger can be quite stressful, especially if he speaks English better than you. Most business people, unless they feel very confident, prepare for an important phone call in a foreign language by making (2)____ in advance. And during the call they make notes while they're talking to help them to remember what was said. Although it's (3)_____ and convenient to phone someone to give them information or to ask questions, the disadvantage is that there is nothing in writing to help you remember what was said. It's essential to make notes and often when an agreement is reached on the phone, one of the (4)____will send a fax or e-mail to confirm the main points that were made. As it's easy to be misunderstood when talking on the phone it's a good idea to repeat the important information (especially numbers, dates and names) slowly and carefully. If someone doesn't seem to understand you, choose simpler words or rephrase your sentence. Let other people finish what they want to say. You may (5)____something important. You'll also show a lack of respect.

Always identify yourself and your (6)______in the company and make sure you know the name of the person you're talking to. If necessary, ask him (7)_____it out to you and try to use his/her name during the call.

If possible, don't phone during the other person's lunch hour or just before they're about to stop work for the day. It's important to sound interested, helpful and alert when answering the phone. You may have to make or (8)_____calls to or from regular customers and prospective clients, so a good telephone manner not only makes an impression in business, but it also helps to make (9)_____. Speak in a friendly voice and smile.

Ex. 2. Read the following telephone numbers.

How to read the telephone numbers?

Remember

517 5890 – five-one-seven-five-eight-nine-o

223 7866 – double two-three-seven-eight-double six

1) 071 9746531 2) 067 4450178

3) 38044 576 8966 4) 38056 2999601

What is your (your friend’s, your parents’) phone number?

Practice reading numbers in pairs.

Ex. 3. Remember the following expressions.

Opening a call: Hello. This is …/ This is … speaking. Could/Can I speak to Ann, please? I’d like to speak to I’m afraid she’s at a meeting. on holiday (until …). not in the office. out of the office not available just now. Is that (Mr. Roberts)? Is it a good time to talk about this? / Do you have time right now?

Structuring a call: I’m calling to (discuss) …/ I’m phoning about … There are three things I would like to talk about. Can I leave a message? Would you like to leave a message? / Can I take a message? Hold on. I’ll connect you / I’ll put you through to Mr. … What’s your extension number (mobile number, fax number)?

Closing calls: OK. I’ll send / post / phone / come … Is there anything else? I look forward to seeing (meeting, hearing) from you next week. I’ll call later today. Can I tell you back in ten minutes? Can you confirm that by tax? Thank you for your help. Thank you for calling (back).

Communication difficulties: The line is engaged (busy). There’s no answer. We were cut off. It’s very noisy here. Can you speak up? Could you speak more slowly, please? Shall I repeat that? – Yes, please? I’m sorry, I didn’t hear what you said. Could you repeat that, please? Could you spell that (your name, surname), please? It’s bad line. Can you hear me? I’m sorry, I think you’ve got the wrong number. Try again.

Ex. 4. Look at these telephoning expressions. Underline the correct word(s) to complete the sentences.

Example: Can I speak to / with Helen, please?

1. Can I give / leave a message, please?

2. I am / This is Dan speaking.

3. The line’s occupied / busy at the moment.

4. I’m afraid / frightened Mr. Jones isn’t in the office now.

5. I like / I’d like to speak to John, please.

6. I’m / It’s Georgia King speaking.

7. Hold on / Hold you on a minute, please.

8. Could you call back in / after ten minutes?

9. I’ll call late / later today.

Ex. 5. Make up questions corresponding to the following answers.

• …? – This is Fred speaking

• …? – He’s not here.

• …? – Well. I’ll tell him you called.

• …? – You can call again this afternoon.

• …? – Just a moment. Let me get a pen.

• …? – I think you’ve got the wrong number. It isn’t 718 5433.

Ex. 6. Work in groups. Discuss.

1. What do you enjoy about using the phone?

2. What do you dislike about making phone calls?

3. What is difficult about making a first-time call to a stranger?

4. What can you do to make such calls easier?

5. What can you do to establish a relationship with a stranger more quickly?

Рекомендуемая литература:

Основная

1. Алексеева Т.К., Дарская В.Г., Журавленко К.В., Пикалова Л.А. Деловой английский.English for Business. Часть 1-2: Учебник английского языка. М.: Вече, 2002. – 640 с.

2. Бондар Т.І., Кириченко З.Ф., Колесник Д.М., Дєгтярьова Л.П., Шпак В.К. Англійська мова для аспірантів та наукових співробітників. Навчальний посібник. – Київ: Центр навчальної літератури, 2005. – 352 с.

3. Памухина Л.Г., Глуховская А.Г., Сочилина З.И. Деловой английский. English for Business. Часть 3: Учебник английского языка. М.: Вече, 2002. – 336 с.

Дополнительная

1. Аммазова Л.А. Как научиться говорить по-английски: Учеб. пособие. – 2-е изд. испр. – М.: Высшая школа, 1980. – 224 с.

2. Хорнби А.С. Оксфордский интенсивный английский для взрослых. В 3 кн. – М.: АО «Буклет», 1991ю – 248 с.

3. American English for everyday and Academic Use. Санкт-Петербургская кафедра иностранных языков Российской академии наук. Санкт-Петербург. Академический проект, 1996.

4. Comfort, Jeremy. Effective Telephoning. Oxford University Press, 1997.

5. Schaffer R., Agusti F. International Business Law and Its Environment. - Hardcover, 8th Edition, 2011. – 768 p.

Практическое занятие №7