17 Princes Street
London
EC1 7DQ
Telephone 071 982 7111 Telex 988153 Fax 071 982 7712
Ourref: AN/JS Yourref: PV/KH
12 November 19
Discpro SA
251, Rue des RamoniSres
F-86256 Poitiers
C6dex
France
Dear Mr Varenne , ■■.. ■,, v ■..,>:
When we began this association, I had great hopes that everything would run smoothly, and there was little reason to suppose that your organization was in fact a TOTAL SHAMBLES; and to be quite frank with you, it astonishes me that you have managed to stay 1n business for as long as you have. You've made a complete mess of our order.
W
e
made 1t clear that we wanted the software protection plugs by the
end
of NOVEMBER because we were going to start selling
our program. Time and
time again, you said that there was no problem, and yet here we are,
two weeks from the launch of the program, and there isn't
a plug in sight.
I am absolutely furious, and so is everyone else here.
Now listen: this 1s your very last chance. Get those plugs here within five days or the deal is off, and we'll go to someone else. OK? And if that means that you lose your development costs, that's your problem.
I advise you to contact me Immediately because I'm finding this situation an incredible strain, and I can't take much more of this.
Anne Newson
Y ours sincerely
191
Task 6
You are Mr Varenne. Write a reply to the letter from Ms Newson.
Thank her for her letter.
Apologize for the difficulties the late delivery is causing. Explain that a small
number of the plugs had a technical fault caused by a problem in the
manufacturing process. You have now sorted the problem out.
Say you have now sent the full consignment of plugs and they will arrive
within the next few days.
Apologize for the delay and end your letter politely.
5 Employment
Taski
When you apply for a job, you may need to ijll in a company application form which asks for personal details, your qualifications, and your work history. Alternatively, you may be asked to supply a curriculum vitae, which gives similar information, but which you write yourself.
In either case, you will need to write a covering letter to go with the application form or CV. Most jobs will have been advertised in the papers or specialist publications, and before you write your covering letter you should study the wording of the advertisement carefully. Find out exactly what the employer is looking for (for example, a certain amount of experience, familiarity with particular languages, etc.). Then, in your covering letter, try to show that you have all the qualities, qualifications, and experience that the employer is looking for. You should not simply repeat all the information in the CV, you should highlight the most important parts
Read this advertisement and answer the questions that follow.
192
Systems Programmers to £20,000 - London
Our client is a major UK clearing bank whose range of activities is as impressive as the growth of its profits. A bank that is dedicated to a long-term programme of systems development.
With IBM RS/6000, System 38, and VAX hardware driving user-interface PC networks using C, UNIX, FOXPRO, and SYBASE, there's no doubting our client's commitment to systems innovation and investment.
We are looking for SYSTEMS PROGRAMMERS with C and UNIX skills, who can show us 2 years' experience of delivering advanced banking and online information systems. Above all, we need flexible thinkers who appreciate the commercial realities and priorities of the banking industry.
Show us these qualities, and our client can offer you a competitive salary plus many banking benefits. If yourtalents and ambitions are ready for such a move, please send your CV, quoting Ref. 349, to:
Harriet Bradman at Compro Recruitment Services, 318 Leadhill Street, London EC1 1DR.
W
ho
placed the advertisement?What software does the current system use?
What specific characteristics or qualities are required?
What benefits come with the job?
isk2
David Manning has applied for the job advertised in Task 1. Before reading his letter, tick the items you think he should mention in replying to the advertisement.
Do you think he should:
LJ begin with a reference to where he saw the job advertised?
0 give details of the subjects he studied at school?
LJ list briefly all previous jobs?
D be honest and admit that he lacks exactly the required experience?
LJ indicate his current level of responsibility?
LJ explain why the company would benefit if they employed him?
LJ say when he will be available for interview?
LJ request that they reply as soon as is reasonably possible?
Now read the letter and compare your predictions. Do you think it is a good letter? Discuss the reasons for your opinion.
22 Carlyle Crescent London WC1H 9BH
18 June 19
Yr Ref: 349
Ms H Bradman
Compro Recruitment Services 318 Leadhill Street London EC1 1DR
Dear Miss Bradmari
I wish to apply for the post of Systems Programmer, which was advertised in this month's edition of IT World.
I am currently a Systems Programmer at GCG Merchant Bank where I have two years' experience of specialized programming for the financial sector. I am familiar with C/UNIX, LAN/WAN technology, and relational databases.
Prior to taking over my current post, I worked for Data International as a Tratnee Systems Programmer, where I was involved in the development of a new online information system for a financial services company.
My experience in the fields of both banking and online information services has given me the necessary commercial and technical awareness to be able to make a valuable contribution to the systems development programme of your client.
Please let me know if there is any further information you requi re.
I look forward to hearing from you. Yours sincerely
David Manning
193
Task 3
The advertisement mentioned three specifi. requirements for the job. Write down the phrases that David Manning used when referring to those requirements.
1
2 .
3
Task 4
Using the information from the letter, complete the following CV that David Manning sent with the covering letter.
■
Personal details
CURRICOTJM VITAE
*
Name: David William MANNING Age: 21
Date of Birth: 29 May 19
Marital Status: Single Address: 1
Tel: 071 263 6925
Position applied for:
Education
19 to 19
19 to 19.
St Godric's School, Buckingham General Certificate of Education Mathematics B Physics A English B German D
Aston Technical College,Birmingham OND in Computing
Work experience
19 to present
Company: GCG Merchant Bank
Post :3.
Responsibilities: *
19 to 19
Company: 5_ Post:?
Other information
Referees
Mr Joseph Morse Systems Manager GCG Merchant Bank Threadneedle Street London EC1 7GH
Current Salary
Responsibilities: assisting in the development of a new online information system for a financial services company.
Clean driving licence
Mr J H Holloway Data Processing Manager Data International 106 Sidmouth Street London WC1H 4GJ
£16,500 p.a.
194
sk5
k
6
In each of the following sentences, choose the most appropriate word from the options in brackets.
I am writing to (apply, request, ask) for the post of Sales Consultant advertised in today's edition of 'The Independent'.
I enclose my curriculum vitae for the (job, position, work) of Program Manager.
As you will see from the enclosed (CV, covering letter, application), I have had several years' experience of Export Sales.
I (qualified, left, graduated) from Manchester Technical College with an HND in Electronic Engineering.
At present, I am (worked, employed, taken) by Unisys, where I work in the Customer Services Department.
I would be grateful if you could send me an application (form, formula, card).
While I was at Dell, I was (liable, responsible, charged) for the day-to-day running of the Technical Services Department.
At ICL my duties (included, added, completed) installing and testing new computer systems.
I look (forward, ahead, on) to hearing from you.
Complete the CV with all the relevant information about yourself.
Personal details
Name
/Date of birth Address
Telephone number Education
Work experience
Other information Referees
CURRICULUM VITAE
195
Task 7
Compro Recruitment Services are advertising a number of jobs. Choose a job and write a covering letter to send with your completed CV.
Begin by saying which post in particular you are applying for.
Give relevant details about yourself and your experience/qualilications.
Say why you would be useful to the company.
Close your letter politely.
Sales and support
£12,000 to £15,000
A growing company requires an experienced PC Consultant to provide technical support for both specialist systems and general packages including word processors, spreadsheets, and databases. Additional responsibilities will include dealing with sales enquiries, both at exhibitions and on the telephone. Full training in this area will be provided.
Ref. S/167
Programmers/Analyst programmers
To £20,000
A London-based financial organization requires an experienced person with a thorough knowledge of UNIX and 'C. You will need excellent communication skills and be able to work effectively as a member of a team. This company offers excellent benefits and prospects to its employees.
Ref. P/256
Network manager
£16,000 to £20,000
Well-known manufacturers seek ambitious candidate with one to two years' experience of using Lotus, Paradox, WordPerfect, and Harvard Graphics. A knowledge of Windows will be a definite advantage. Working within a small team, you will be solely responsible for the support and management of forty to fifty PCs running on a network.
Ref. N/80
Junior support
£15,000 +benefits
A specific requirement has arisen in an international bank. A vacancy exists for a PC support professional to work within a small team. You will be the first point of contact for dealing with problems relating to software, hardware, and networks. Candidates should have a minimum of 18 months experience. Furthertraining will be given on the job. Knowledge of mainstream PC software is essential, i.e. Windows, Excel, Lotus, WordPerfect. You should be well presented with excellent interpersonal skills. Very attractive position with much scope for career progression.
Ref.S/168
Analyst programmers
£ negotiable
Analyst programmers with at least two years' 'C or OS/2 experience looking to move into a truly dynamic development environment should call us NOW! The package is negotiable and promotion prospects are excellent for those prepared to work hard.
Ref. P/257