Lesson 1 Урок 1

Arranging a business trip Организация деловой поездки

Active vocabulary

Nouns / Существительные a workshop fulfilment a destination departure a stopover a passenger driver’s licence a terminal an occasion	мастерская, студия, цех выполнение, исполнение место назначения отправление остановка в пути пассажир водительские права выход на посадку возможность, случай
Verbs / Глаголы to solve to draw up to notify to reserve to arrange to hire a car to book to confirm	решать, разрешать составлять извещать, уведомлять забронировать организовать взять напрокат машину забронировать подтвердить
Phrases / Фразы check-in time	время регистрации

Exercise1

Business and culture quiz

Read the questions about business and culture in different countries, and discuss them with a partner. Then circle your answers.

1. In England, a visiting businessperson shouldn't wear a striped necktie. True or False?

2. You are visiting China to hold business talks. A manager from the Chinese company gives you his business card. You should

1. thank him and quickly put his card in your pocket, wallet, or purse.

2. accept his card with your left hand and give him your card with your right hand.

3. accept the card with two hands, and look at it carefully for a short time before giving him yours.

3. In Brazil, you should keep steady eye contact most of the time. True or False?

4. You are a businesswoman visiting a large Indian city and are meeting an Indian manager at a restaurant. You know him because you met last year at your home office. How should you greet him?

1. Smile and put out your hand for a warm handshake.

2. Shake his hand only if he offers to shake yours first.

3. Simply smile.

5. You will soon go on your first important business trip to Mexico. You ask a Mexican friend for advice about clothes. She says you should

1. wear clean, good clothes. Fashionable clothes are not so important.

2. wear fashionable but conservative clothes. Everything should be perfectly pressed and polished.

3. wear casual clothes. It's a tropical climate, and businesspeople generally dress for comfort.

6. You are visiting Taiwan and have been invited to dinner by your host. Most of the food looks delicious, but there are one or two dishes that don't look appealing to you. You should

1. eat everything you are served.

2. try everything, but leave a little food on your plate.

3. eat what you like. Don't touch what you don't like.

7. You're in Italy and want to give a nice gift to a manager you have been working with. What's a good gift to give?

1. A nice desk clock with your company logo on the face.

2. A set of fine pens or a silver key chain.

3. A beautiful handkerchief or small pocket knife.

4. A gift-wrapped bouquet of 12 roses.

8. In Malaysia, when you are passing a paper to someone, you should

1. always use your left hand.

2. always use both hands.

3. always use your right hand.

9. You have successfully completed your business in Japan. Mr. Aoki, a manager with the firm that is your business partner, was especially helpful. At a final party, you should make a toast to Mr. Aoki to thank him for his great help. True or False?

10. In Germany, meetings often begin with small talk about the weather, traffic, free-time activities, or family matters. True or False?

Exercise 2

Read and translate the text. Business Visits

Business visits are very important in development of trade rela­tions with countries and companies. Personal contacts promote a better understanding not only in foreign trade but in all spheres of human activities.

Normally businessmen contact through telephone calls or cor­respondence. But as the human element is very important they solve main problems more effectively through a personal meet­ing. During the talks the partners have an opportunity to discuss all problems face to face, to hear out their counter-part's argu­ments and to come to an agreement more easily.

Since a business trip is always limited in time, a business­man usually makes all arrangements in advance by phone or by telex. If he goes abroad he will apply for a visa. His partners will support his visa and send him an invitation. They will also re­serve accommodation for him and work out the program for his visit. When all these preparations are done and agreed upon a businessman should book his railway or airway ticket. It is better to do it in advance.

It is common for Buyers' representatives to visit Sellers' premises for technical and commercial discussions either before or after signing a contract. During this visit the Sellers show their premises and workshops to the Buyers. The latter (the Buyers) have the chance to see the equipment in operation, to be present at the tests at the testing department. If the Sellers offer some modifica­tions in the equipment the Buyers can see them, discuss and ap­prove immediately.

The Sellers often visit the Buyers' premises when they have to revise prices or other terms of the contract or draw up a new contract with their customers. Both the Sellers and the Buyers can meet to discuss different claims if they appear during the ful­fillment of the contract.

It is very important to be punctual in business. If you can't keep the appointment you should notify your partner in advance and fix a new date.

On formal occasions such as talks, business lunch, a recep­tion a businessman should wear a suit and a tie. During an informal meeting such as sightseeing tour, a visit to a private home a businessman can be dressed casually. It is always best to behave naturally. Jokes and humor are appreciated by busi­nessmen just as much as they are everywhere.

Exercise 3

Give Russian equivalents to the following word combinations:

1. to solve main problems more effectively

2. to be limited in time

3. to make arrangements in advance

4. to apply for (to support) a visa

5. to offer some modifications

6. to revise prices

7. to draw up a new contract

8. to discuss different claims

9. during the ful­fillment of the contract

10. to keep the ap­pointment

11. to notify your partner in advance

12. to fix a new date

13. to wear a suit and a tie

14. to appreciate jokes and humor

Exercise 4

Find in the text the English equivalents to the word combinations:

1. развитие торговых отношений

2. способствовать лучшему пониманию

3. общаться посредством переписки или по телефону

4. посредством личной встречи

5. иметь возможность обсудить проблемы с глазу на глаз

6. выслушать доводы партнера

7. достигнуть согласия

8. заказать номер в гостинице

9. составить программу делового визита

10. заказать билет

11. до или после подписания контракта

12. посетить предприятия продавца

13. показать предприятие и цеха

14. увидеть оборудование в действии

15. быть пунктуальным в бизнесе

16. во время официальной (неофициальной) встречи

17. вести себя естественно

18. быть одетым непринужденно (свободно)

Exercise 5

Answer the following questions to discuss the details of the text.

1. How do businessmen normally contact?

2. What is the most effective way to solve main problems?

3. Why do personal contacts promote a better understanding in all spheres of human activity?

4. What opportunities do partners have during the talks?

5. How does a businessman usually make arrangements for a business trip?

6. Why is it common for the Buyer's representatives to visit the Sell­er's premises?

7. Why do the Sellers often visit the Buyers' premises?

8. What should your manners (behaviour, dress) be when you are on a business visit?

Grammar notes

The Future Simple (Indefinite) Tense / Будущее Простое время

Для образования Будущего Простого времени используется вспомогательный глагол “will”, который ставится перед смысловым глаголом:

I You He / She We They

will do it tomorrow.

I’ll you’ll he’ll / she’ll we’ll they’ll

Отрицательные предложения:

I will not (won’t) do it tomorrow.

Вопросительные предложения:

Will I do it tomorrow?

The Future Simple Tense используется:

1. Для выражения простых, однократных действий в будущем. В этом случае используются следующие наречные фразы:

• next day (week, month etc.) - завтра

• in two days – через два дня

• soon - скоро

• tomorrow – завтра

“I’ll know the information about it in two days.”

«Я буду знать об этом через два дня.»

2. Для выражения будущего времени в случае, когда решение в отношении действия, которое произойдет в будущем принимается в момент речи:

“Did you phone Mr.Smith?” “Oh no, I forgot. I’ll phone him at once.”

«Вы позвонили г-ну Смиту?» «О, нет, я забыла. Я позвоню ему прямо сейчас».

3. Для выражения повторяющихся действий, которые произойдут в будущем:

“We’ll hold meetings twice a week.”

«Мы будем проводить собрания 2 раза в неделю».

4. The Future Simple Tense часто используется для выражения мнения или чувств говорящего в момент речи со следующими фразами:

• probably – вероятно

• I expect – Я надеюсь, я полагаю

• I’m sure – Я уверен

• I (don’t) think – Я (не) думаю

• I wonder – интересно, я хотел бы знать

“I’ll probably be home late this evening.” Я, вероятно, буду дома поздно сегодня

вечером.

Exercise 6

Complete the sentences with the given verbs. Use:

1. the SIMPLE PRESENT

2. the SIMPLE PAST

3. BE GOING TO / WILL.

arrive arrive? arrive, not eat eat? 6. eat, not

a. Joe arrives . b. Joe arrived . c. Joe is going to arrive . Joe will arrive . _____________ Joe ____________________ _____________ Joe ____________________ _____________ Joe ____________________ _____________ Joe ____________________ Mike ________________________________ Mike ________________________________ Mike ________________________________ Mike ________________________________ Ann _________________________________ Ann _________________________________ Ann _________________________________ Ann _________________________________ _____________ you ____________________ _____________ you ____________________ _____________ you ____________________ _____________ you ____________________ I ____________________________________ I ____________________________________ I ____________________________________ I ____________________________________

on time every day. on time yesterday. on time tomorrow. OR: on time tomorrow. on time every day? on time yesterday? on time tomorrow? OR: on time tomorrow? on time every day. on time yesterday. on time tomorrow. OR: on time tomorrow. breakfast every day. breakfast yesterday. breakfast tomorrow. OR: breakfast tomorrow. breakfast every day. breakfast yesterday. breakfast tomorrow. OR: breakfast tomorrow. breakfast every day. breakfast yesterday. breakfast tomorrow. OR: breakfast tomorrow.

Exercise 7

Helen is going on a European tour next month. Look at her plans. Where will she be on these dates?

1. (

   6 – 9 Paris

   9 – 11 Munich

   11 – 15 Vienna

   16 – 22 Rome

   23 – 28 Athens

   8^th) She’ll be in Paris.

2. (10^th) She_________________________________.

3. (25^th) ____________________________________.

4. (14^th) ____________________________________.

5. (20^th) ____________________________________.

Exercise 8

Write the negatives.

1. You’ll sleep. – You won’t sleep.

2. I’ll forget. – I________________

3. I’ll borrow some money. – __________________________

4. It will happen. – __________________

5. We’ll hold a meeting twice a week. – ____________________________

6. They will launch a new product every year. – ___________________________

7. We will open a new branch soon. – _______________________________

8. He’ll welcome the new customers tomorrow. – ________________________________

9. You’ll find it. – ____________________

10. We will discuss a pension scheme tomorrow morning. – ____________________________

Exercise 9

Where will you be at these times? – 1. next Monday evening at 7.45

2. at 5 o’clock tomorrow morning

3. at 10.30 tomorrow morning

4. next Saturday afternoon at 4.15

5. this time next year

6. one hour from now

7. at midnight

8. two years from now

In pairs answer the questions using the following phrases:

I’ll be… or I expect I’ll be… or I don’t know where I’ll be…

or I’ll probably be… or I’m not sure. I might be…

Example:

• Where will you be next Monday evening at 7.45?

• I’ll probably be at home.

Exercise 10

Write the sentences with I think… or I don’t think… All sentences are future.

1. (Helen / write a memo) I don’t think Helen will write a memo.

2. (he / come to the meeting) _______________________________________________________

3. (the customers / be satisfied ) _____________________________________________________

4. (his report on saving money / be ready tomorrow) ____________________________________

5. (she / borrow money from him) ___________________________________________________

6. (the company / start a pension scheme next year) _____________________________________

7. (they / pay the bills in a week) ____________________________________________________

8. (Mr. Smith’s company / give money to charity) ______________________________________

9. (the new product / flood the market) _______________________________________________

Exercise 11

Choose the right future form of the verbs in each sentence.

1. S heila isn’t free on Saturday. She’ll work / She’s working. (She’s working – is correct).

2. I’ll go / I’m going to a party tomorrow night.

3. I think Jane will get / is getting the job. She has a lot of experience.

4. I can’t meet you this evening. A friend of mine will come / is coming to see me.

5. A: Have you decided where to go for your holidays?

B: Yes, we will go / we are going to Italy.

6. I’m sorry about what happened yesterday. It won’t happen / isn’t happening again.

7. Fred will leave / is leaving tomorrow.

Exercise 12

Complete the sentences using I will (I’ll) + one of these verbs:

carry do eat send show sit stay YOU

Exercise 13

Underline will and (be) going to in these sentences and explain their use.

1. I'll finish them.

2. There are going to be some big changes.

3. I'm going to do a course in business studies.

4. I'll put you through.

5. I'll be there on time.

6. We're going to stay at home this year.

7. We're going to send Raja. He's an expert on the area.

8. I'm going to be a bit late.

Exercise 14

Now use the sentences from exercise 13 to complete these conversations:

1. – Gestcir Engineering. Can I help you?

– Yes, I'd like to speak to Ms Johanssen?

– One moment, please …………………..

2. – Don't forget Thursday's project meeting.

– It's at ten o'clock, isn't it?

– Don't worry

3. – Sales. Lisa Pavic speaking.

– Hi, Lisa. This is Alexandra. I'm still at head office. I'm afraid ……………..

4. – So you're going back to college, Mario?

– Yes, ……………….

5. – I need those figures as soon as possible.

– Don't worry ……………………. after I've done this report.

6. – Have you seen the consultants' report ?

– No, but I hear ……………… at head office.

7. – Have you come to any decision about the Dehli Fair?

– Yes …………………

8. – Have you made any plans for the holidays?

– Yes, we've made up our minds at last. ……………………

Exercise 15

Complete the gaps using will / be going to and the verb (in brackets):

1. – What time's the meeting, Karen?

– Half past nine. We'd better go or we ………………late. (BE)

2. – I think we've run out of copying paper.

– Don't worry. I ………………. you some when I go out. (GET)

3. – So you want to use the computer, Julia?

– Yes, I ………………….the quality control report. I only did the first two pages yesterday. (FINISH)

4. – Have you decided who's getting the sales job?

– Not yet. We ……………the decision at this afternoon's meeting. (MAKE)

5. – Are you ready to order yet, sir?

– Yes, I think so. I ………………the pate followed by the baked salmon. (HAVE).

6. – Can I borrow your calculator, Louise?

– I've stopped lending it - I never get it back!

– Don't worry. I …………..it back to you as soon as I've finished. (GIVE)

7. – Who are we sending to the Berlin Conference this year?

– I think Carol should go.

– Good idea. I think she ……………..a great job. (DO)

8. – Have you got those sales figures, Bill?

– Don't worry. I …….. them to you this afternoon. (FAX)

Exercise 16

Match the situations with what is "going to" happen.

Tina is stuck in a traffic jam. Elena is looking for a new job. Bill's been late once too often. The new computer keeps breaking down. You're being transferred to the Osaka branch. Westgate Construction Pl is losing money. Rashid works till ten o'clock every night. Your main competitors have just cut their prices by 15%.

Don't worry, it's going to be replaced. Right, we're going to have an emergency meeting. You're going to have to start learning Japanese. He's going to have a breakdown. He's going to be sacked if he isn't more careful. Then, she's going to be late for her appointment. I suppose she's going to resign, then. I know the Board is going to call in a firm of consultants.

Exercise 17

Work in pairs. Compare the different ways of travelling. Which is the best?

Plane £ 950 5 hours

Train £ 500 5 days

Car £ 410 1 week

Bus £ 350 a fortnight

Hitch-hiking free a month

1. If you go by plane, it’ll cost … pounds, etc.

2. If you go by train, it’ll take … days, etc.

Exercise 18 

[3, Unit 3, p.16, ex. 3]

Listen to the airport announcements. Write the gate number and circle the correct comments.

DEPARTURES
TIME	FLIGHT	DESTINATION	GATE	COMMENTS
08:45	WA 194	Singapore	86	now boarding	delayed	go to gate
08:50	AA103	London		now boarding	delayed	go to gate
09:20	NA560	Taipei		now boarding	delayed	go to gate
08:45	WA 191	Mexico City		now boarding	delayed	go to gate
09:00	AA 182	Frankfurt		now boarding	delayed	go to gate

Exercise 19

Write sentences like in the example.

From London	Departure time	Check-in time	To	Arrival (local time)
Friday Tuesday Sunday Wednesday Monday Saturday Thursday	1850 0830 2200 0900 0735 1140 1200	1750 0700 2030 0730 0610 1040 1045	Turin St Petersburg Tokyo Kuala Lumpur Istanbul Stockholm Athens	2135 1505 2045 0720 1300 1715 1540

Example: 2. (Tuesday) You leave London at 08.30 on Tuesday. Latest check-in time is 07.00. You

arrive in St.Petersburg at 15.05 local time.

Exercise 20 

[7, unit 5, ex.2.1, 2.2]

Oliver Johner is the sales manager of the Hamburg engineering company, Müller GmbH, who are currently negotiating with an American steel company in Pittsburg, Pitt Steel. Oliver has decided to visit Pittsburg and is now discussing his proposed trip with an American colleague in Hamburg, Jim Ivey, who comes from New York.

Listen to the conversation and then fill in as many of the details of Oliver’s trip as you can.

Flight date	Flight from	Flight to	Staying at
	Hamburg
		Pittsburg

Some of the details of Jim’s and Oliver’s trip were fixed before their conversation, some were planned, but not fixed, and some were decided during their conversation. Put a tick in the correct column for each point. Some of them have been done for you.

Activities	Fixed before the conversation	Planned, but not fixed before the conversation	Decided during the conversation
Oliver’s visit to Pitt Steel Oliver’s flight to Pittsburg Jim having a holiday Jim staying with his parents Jim leaving Hamburg Jim coming back to Hamburg Oliver’s flight to New York Oliver staying at the Grand Oliver renting a car			

Now listen to the conversation again and complete the sentences which relate to each of the details above:

1. …………….. visit Pitt Steel

2. I think …………….. fly to over at the end of next month.

3. Because ………… a holiday next month.

4. ……………… a week or so with my folks.

5. …………..Hamburg on 17^th July and …….. on the 31^st.

6. …………….. a flight to New York first

7. OK, ………….. at the Grand.

8. Oh, well, in that case, ………….. a car.

Exercise 21 

[7, unit 5, ex. 4.1]

Read and translate two conversations.

Conversation 1. Oliver has to book his flight:

OLIVER: AGENT: OLIVER: AGENT: OLIVER: AGENT: OLIVER:

I’d like to book a seat on the 8.30 flight to New York on 27th July. I’m sorry, sir, that flight’s fully booked. Oh, well, in that case I’ll go on the 10.30. Yes, sir, we have seats on that flight. Executive class, please. I’m terribly sorry, sir, but executive class is full. OK, I’ll go economy, then.

Conversation 2. He also has to arrange a meeting with Pitt Steel:

OLIVER: SEC: OLIVER: SEC: OLIVER:

Well, I’m going to be in Pittsburg from 31st July to 3rd August, so I’d like to arrange a meeting sometime then. Mr. Jameson’s going to be away on 31st July and 1st August, so the 2nd would be best. OK. Is he going to be in the office all day? I think so, but I’ll check and phone you back. OK, thank you.

Now answer Oliver’s boss’s questions.

BOSS: YOU: BOSS: YOU: BOSS: YOU: BOSS: YOU: BOSS: YOU: BOSS: YOU: BOSS: YOU: BOSS: YOU: BOSS: YOU: BOSS: YOU:

Is Oliver flying direct to Pittsburg? __________________________________________________________________ Where is he flying to first then? __________________________________________________________________ And when is he flying there? __________________________________________________________________ And I suppose he’s flying executive class? __________________________________________________________________ Where’s he staying in New York? __________________________________________________________________ And when is he flying to Pittsburg? __________________________________________________________________ Where’s he staying there? __________________________________________________________________ When’s he having the meeting at Pitt Steel? __________________________________________________________________ Who’s he meeting there? __________________________________________________________________ And when’s he flying back to Hamburg? __________________________________________________________________

Exercise 22 Ordering a taxi.

C

A And where to, sir?

B Yes, sir. When?

C Certainly. Where

from, sir?

hoose the questions from the box.

Phil: Could you send a taxi please?

Telephonist: _______________________

Phil: To go from RUYJ advertising, 37 Chelsea Street.

Telephonist: _______________________

Phil: To Barlo House, Canary Wharf.

Telephonist: _______________________

Phil: As soon as possible.

Exercise 23 

[5, Unit 6, ex.11]

Now it’s your turn to order a taxi.

Exercise 24 Confirming arrangements

Complete the sentences, choose the phrases from the box.

1. L

   A at 17.30 local time

   B is on Saturday at 20.20

   C is 13.55 at Terminal Two

   D before you travel

   E that leg of your journey

   F to your seven o’clock meeting

   G to First Class at no extra charge

   H in Dubai

   atest check-in time ______

2. You have been upgraded ___________

3. You arrive in Frankfurt ________

4. We have arranged a car to take you __________

5. Your flight back to Japan _________

6. with a stopover ___________

7. you need to reconfirm __________

8. forty-eight hours ______________

Exercise 25 Booking a Flight

Complete the dialogue, choose the phrases from the box.

J

A 13.55 at Terminal Two

B How many passengers travelling?

C Yes, we have seats on the

afternoon flight.

D The flight departs at 14.55.

enny: Good afternoon. I have an inquiry about flights

to Frankfurt. Are there any flights tomorrow

afternoon?

Travel Agent: __________________________

Jenny: One passenger travelling business class.