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  1. Unsatisfying Amount of Information about the Website

We expect some form of website information for many or most websites. However, the amount of website information needed depends on the purpose of the website. For personal websites, an email address alone may be sufficient.

Stores and websites which process financial transactions require a high level of user trust. If a store or financial transaction website has just an email address and physical address, it may be difficult to get help if there are issues with the transaction. Likewise, many other types of YMYL websites also require a high degree of user trust. Just an email address and a physical address may not give users enough information to feel the website can be trusted.

Important: For YMYL pages and other pages which require a high level of user trust, an unsatisfying amount of any of the following is a reason to give a page a Low quality rating: customer service information, contact information, or information about who is responsible for the website. For other types of websites, use your judgment.

  1. Examples of Low Quality Pages

Type of Webpage/Content

Low Quality Characteristics of the Page

Explanation

Low: Informational 1

Low quality MC

This page and website have many of characteristics

40th birthday party food

Poor page design

The website may be abandoned

of Low quality pages. Close observation shows MC

ideas

which contains mostly commonly known information

and poor quality writing. The MC is broken up by

large Ads.

Proprietary and Confidential – Copyright 2015 37

Type of Webpage/Content

Low Quality Characteristics of the Page

Explanation

Low: Informational 2

Unsatisfying amount of MC for the

Some websites rely on users to create virtually all of

Q&A unanswered question

purpose of the page

their MC. In this case, the MC is the user’s

question. If there are no answers, the amount of

MC on the page is unsatisfying.

Low: Article 1

This content has many problems: poor spelling and

Low or lowest quality MC

grammar, complete lack of editing, inaccurate

Article with tips for dressing

Poor page design

information. The poor quality of the MC is a reason

for the office

for the Lowest+ to Low rating.

In addition, the popover ads (the words that are

double underlined in blue) can make the main

content difficult to read, resulting in a poor user

experience.

Low: Article 2

Low or Lowest quality MC

Using ginger for your health

Poor page design

This article is so poorly written that it is difficult to

Lacking E-A-T

understand. There is no evidence of expertise or

even accuracy. In addition, a large amount of SC

and popover Ads interrupt the MC.

Low: News

Article about the 2010

Low quality MC

Forbes list of the most

Due to lack of care in the creation of this content,

powerful women in the

the page does not warrant a rating higher than Low.

world

For example, there are multiple misspellings (Bracak

Obama, Hilary Clinton).

This page and website have many of characteristics

of Low quality pages. The MC is low quality and

lacks important information. For example, it gives

Low quality MC

no indication of how to make a crust and doesn’t list

Low: Recipes 1

a pre-made crust as an ingredient.

Lacking SC

Apple pie recipe

Poor page design

This page is lacking the kind of helpful SC we

expect in recipe pages, such as user reviews or

comments. Without such information, it’s hard to tell

if the recipe is any good. There is mild keyword

stuffing (in pink text) at the top: “best homemade

apple pie recipe, easy apple pie recipe, apple pie

filling recipe, moms apple pie.” This small pink text

is not helpful for users, and is included to manipulate

search engine ranking.

Proprietary and Confidential – Copyright 2015 38

Type of Webpage/Content

Low Quality Characteristics of the Page

Explanation

Low: Recipes 2

Very distracting and unhelpful SC

Gluten-free New York

This is an example of poor page design. There are

Poor page design

large Ads in the main column pushing down the MC.

cheesecake recipe

On the side are highly distracting SC that are

labeled “Top Posts & Pages.” It is unclear whether

these are SC or Ads.

Low: Q&A1

Lacking expertise; not very trustworthy or

Page about Native

authoritative for the purpose of the page

There are 94 answers to this question with a few

American customs

results that seem helpful. Many of the posts are

deliberately incorrect or misleading, including the top

answer, which is labled the “best answer.”

Please read the MC (areas with red boxes around

it), including the completely unhelpful "answer."

Low: Q&A 2

This answer is so unhelpful, we can consider this

Misleading page design

question to be unanswered. This page has an

Page about a 2002 Volvo

Unsatisfying amount of MC for the

unsatisfying amount of MC.

purpose of the page

part

In addition to a very unhelpful “answer,” the page

design makes it difficult to distinguish the MC from

Ads. For example, below the answer, we see a

"sponsored answer," which has the same format as

the real answer, but is actually an Ad and not an

answer to the question. This page design is

somewhat misleading or mildly deceptive.

This is a page from a Q&A site with an unanswered

question. Q&A pages exist to answer user

questions. Pages with unanswered questions

should generally be rated Low because they have

Misleading or potentially deceptive page

little MC (just a question and no answer) and don’t

Low: Q&A 3

achieve their purpose well.

design

Page about water and soil

Unsatisfying amount of MC for the

Misleading or potentially deceptive design makes it

purpose of the page

hard to tell that there’s no answer, making this page

a poor user experience.

In addition to having no answer, this page has Ads

and links to other questions (misleadingly labeled as

“Relevant answers”) displayed prominently, which

users may mistake for answers to the question. It

takes a moment to notice that this page actually has

no answer.

Proprietary and Confidential – Copyright 2015 39

Type of Webpage/Content

Low Quality Characteristics of the Page

Explanation

Low: Financial

Page with advice on picking

Lacking expertise; not very trustworthy or

This is a page on a website which allows anyone to

a quality stock for

authoritative for the purpose of the page

write about anything. There is no evidence that the

investment (YMYL)

author(s) have financial expertise. The article has

grammar, spelling, capitalization, and punctuation

errors.

Low: Medical

Page with information about

Lacking expertise; not very trustworthy or

how long the flu lasts

authoritative for the purpose of the page

There is no evidence that the author has medical

(YMYL)

expertise. Because this is a YMYL medical article,

lacking expertise is a reason for a Low rating.

This is a YMYL topic. However, the steps listed

here are merely commonly-known information which

would be of little benefit to someone interested in

Low: Article 3

Low quality MC (commonly known

adopting a child from Iraq.

information only)

For example, step 1 says “Choose an adoption

How to adopt children from

Lacking E-A-T

Lacking SC

agency” and suggests looking in a phone book.

Iraq (YMYL)

Poor page design

There is almost no information specific to Iraq.

There is no evidence of expertise on adoption from

the description about the author. In addition, there

is little helpful SC. Finally, there are a large number

of Ads on this page, many of which interrupt the MC.

Some Ads have the same format as links to other

articles on this website.

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