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Vocabulary notes

  1. Conduct personal business – вести, проводити приватну справу

  2. Out of stock – розпродано

  3. Make friends – потоваришувати

  4. Be offended – бути ображеним

  5. Get a position – отримати посаду

  6. In terms of – відповідно до

  7. Solve problems – розв’язувати проблеми

  8. Within the framework – у межах (чого)

  9. Grant the request – задовольняти прохання

  10. Take off – відправлятися у подорож

  11. Rough draft – чорновий проект

  12. Make brief notes – робити короткі (стислі) нотатки

Exercises

1. Transcribe and practice correctly the following words from the text.

Personal, apologise, occasion, request, charge, consumer, adjustment, merchandise, purchase, acknowledge, routine, occur, tricycle, claim, complaint, retain, extensive, percentage, decline, privilege, violate, owe, challenge, persuade, sympathy, alienate, warranty, schedule.

2. Comprehension check.

1) What types of letters does the employee in business write?

2) How do types of letters differ from each other?

3) What are the peculiarities of the request letters?

4) Why are claim and adjustment letters the most difficult to write?

5) What can you tell us about letters written for the specific purpose?

6) What is a general organizational pattern of everyday letters?

7) Why is it so difficult to write bad-news letters?

8) Is it easy to write a business letter without any planning process?

9) An effective letter combines knowledge, experience, careful planning, doesn’t it?

10) What is the first step in any planning process?

3. For each of the following situations, tell the kind of business letter you would write.

  1. To send a customer a requested price list.

  2. To order 3000 pens imprinted with the company’s name.

  3. To request payment on a long overdue account.

  4. To interest a potential vacationer in a resort.

  5. To thank the Richmond Corporation for an interview.

  6. To sell a lawn maintenance service.

  7. To congratulate a competitor on a promotion.

  8. To invite potential customers to a plant tour.

  9. To complain about a long overdue shipment.

  10. To reject someone who has applied for a job.

4. Use either raise or rise to complete each of the following sentences.

  1. No matter what I propose, my boss will _________ objections to it.

  2. If our costs continue _________, our prices must soon follow.

  3. The prices of raw materials have ________ dramatically.

  4. The technician ________ the top of the machine to service it.

  5. The cost of living _________ steadily last year.

5. Complete the text with words from the box.

put part hurt humorous sense offend misuse

Humour can enhance communication, but what is humorous in one ______ of the country may not be ________ in another part of the country. Also, humour can often _____ people, even though no offense is intended. Many a contract has been lost over the ______ of humour.

We should ask ourselves these questions before using slang, colloquialisms or humour: Is this slang really necessary? Will this phrase make ________ to someone else? Can this joke _________ someone’s feelings? To answer these questions, we must constantly _______ ourselves in the other person’s shoes.