3. Post watching

Describe extreme sports activities offered in Ukraine to advertise them to foreign tourists (your fellow students).

Unit II. Taking an Order

1. Pre watching

Describe a perfect waiter. Say what s/he should do, how s/he should act, etc. to please the customer.

2. While watching

Read the following recommendations and put them in the correct order:

___ ensure you’ve noted the table number;

___ ask if you may take the order;

___ be prepared to answer questions about the menu;

___ remove unnecessary cutlery;

___make sure your pen is working and that your order book has enough spare pages;

___ suggest extras using positive and descriptive language;

___ repeat the order and remove the menus;

___ you should also thank customer;

___ say Excuse me;

___ give a few extra minutes, but don’t leave waiting too long;

___ you must know the ingredients:

___ write the order clearly so as others can read;

___ remember to ask for preferences on specific dishes;

___ never use abbreviations.

3. Post watching

Discuss what recommendations you consider most and least important and why.

Unit II. At the Restaurant

1. Pre watching

Think about phrases that are most commonly used at the restaurant when ordering, taking an order, paying the bill, etc.

2. While watching

Fill in the missing words to complete the dialogues:

Welcome

• Hello, sir. Are you ________ alone?

• Yes, a table for ______, please.

• Smoking or non-_________?

• Non-smoking, please.

• I have a _______ for you. Please, follow me.

• Thank you.

• Would you like a ________ with your meal, sir?

• Can I see the wine list, _______? Thank you.

• I can recommend you House Red. It’s a dry ______ from the country valley, here in South Wales.

• OK, I’ll have a _______ of the House Red, please.

• Certainly, sir. Here’s tonight’s ______. A waitress will be with you shortly to take your _______.

• OK, thank you.

Ordering

• Here is the wine that you _________, sir. Would you like to let it breathe for a little while or shall I pour it _______?

• I’ll have a glass now, _________.

• Are you ready for me to _______ your order?

• Yes. I’ll have the T’-bone _______, please.

• How would you like it ________?

• ________ rare.

• OK, that is served with the seasonable vegetables and your choice of ________ or chips.

• Jacket potato, please. I haven’t had a jacket potato for a long _______.

• OK. That’s one T’-bone steak medium ______ with seasonable vegetables and jacket ________.

• Yes, thank you.

• Was everything OK, sir?

• Yes, that was delicious. __________.

• Would you like some ________? We have cheese and biscuits, fresh ________ and chocolate éclairs.

• Yes, I’ll have a _________ éclair, please.

• Can I get you anything else?

• Yes, I’d like a cafe latte, _________.

• I’ll bring it to you __________.

Bill

• Could I have the _________, please?

• Certainly, I’ll get it for you. Would you like to ______ now or shall I charge it to your ________?

• I’d rather pay now please.

• I will be back with the bill.

• OK, so you had a T’-bone steak, a _______ of the House Red, a chocolate éclair and _______ coffee. That will be 36.74.

• Is service included?

• Yes, that includes tax and 10 per cent service charge.

• OK. Here’s $40. You ________keep the change.

• Thank you ________.

• Thank you. Good-bye.

• Good-bye.