At the Travel Agent Arranging a Trip

• Good morning, sir. How can I help you?

• Well, I have some time off from work next month. And I was thinking of going to Australia.

• Mmm.. That sounds great. How long is your vacation?

• Just one week. My last day at work is the 26^th of July and I go back on the 5^th of August.

• OK. Here is our Sydney brochure. Have a look and see if there’s a hotel that you like.

• Ah, this one is good. The Four Seasons Hotel. It’s expensive, but I’ve been told that it’s very nice.

• Yes, it’s a very high class hotel. I’m sure you’ll enjoy your stay there.

• Would you like me to make the booking now sir?

• Yes, please.

Giving Personal Information

• I just need to take some personal information. What’s your full name?

• Martin Andrew White.

• And your address?

• 11, Sae Telenogoen Comsan Bangkok.

• And your telephone number?

• 02 624 97 34

• Do you have a daytime number I can call if necessary?

• 02 777 12 12

• That’s fine. Will you be travelling alone, Mr White?

• Yeah, just me.

• OK, you finish work on Friday the 26^th. So shall I try to book your flight for the next day?

• Yes, please. And a return flight on Saturday the 3^rd of August.

Booking a Flight

• I’ll just check the availability.

• OK.

• There are seats available on the Qantas Airway’s flight. But there is a three hour stopover in Singapore.

• Is there a direct flight that I can take?

• Yes, Malaysian Airways. That flight departs at 7 o’clock on Saturday morning and arrives in Sydney at 6:30 pm local time.

• That sounds better, but it’s a little longer than I thought.

• Well, it’s an eight hour long flight. Don’t forget the time difference. All the times given are local times.

• Oh yes, that’s right. They are three hours ahead, aren’t they? Can I have the details of the return flight?

• Certainly. That flight departs at 6 pm and arrives in Bangkok at 11: 15 on that same night. Shall I reserve a seat for you?

Making a Hotel Reservation

• Now, let’s reserve a room for you at The Four Seasons. Do you want a single room or a double?

• Oh, a single room will be fine, thanks. Will I have a view of the harbor?

• Oh yes. All rooms have harbor views.

• They have a room available. Shall I make the confirmation?

• Yeah, go ahead.

• OK. So now you have a room available at The Four Seasons from Saturday the 27^th of July until Saturday the 3^rd of August.

• That’s great. Can I pay by credit card?

• No problem.

• So it is 66000 baht including your flight.

• OK. Here’s my card.

• When will I be able to collect my ticket?

• It should be ready in a couple of days. I can call you at work if you like.

• Thanks very much.

Unit X Travel Booster for Tour Operators

So, you’re a tour operator. You know you’ve got a long way to grow. You want to increase profits, attract new clients, reduce expenses and make sure your business runs efficiently. For that you need a technology that lets you reach out to the world, distribute your products through new channels, sell more products to different types of clients and introduce new services. And you want to operate and control this with a simple automated solution. No big deal, right? Well, one thing you know for sure this kind of solution is too expensive, too complicated, takes too many resources to install and maintain and doesn’t exist under one roof. For all your needs you have to hunt down a solution or multiple solutions. Then deal with special customization needs, buy surfers, set up a network, expand your IT team and deal with countless updates and maintenance. That kind of product is only for the big boys. Is there no other way? Now there is. It’s called Travel Booster a one stop shop where it’s all inside. Travel Booster is a comprehensive solution including an online reservation system that supports multiple points of sale, services, content sources, languages and currencies. In addition a web-based medium back office tool supports all your administration needs so every element of the travel cycle is taken care of. To get going all you need is an Internet connection which means that the solution is quickly deployed and that no hardware purchase is needed. Starting to use this system is just like opening a Gmail account. It’s simple and it’s customizable which means this product suits the existing as well as the future size and needs of your growing business. Oh, and the cost? It’s a pay per use deal. So, where does this all come from? With over 20 years of experience in the travel industry we’ve earned the confidence of over 700 large and small clients in more than 25 countries worldwide. Join us and we will support you and your business every step of the way. To get started all you need is to fill in our demo form. For more information check out our online clips or contact us at sales@travelbooster.com