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8. Read and notice how the standard phrases are used in this letter:

Fototechnique

Rue de Constantine

1245 Cognac

Telefax: 45 65 78 87

Telex: 720 591 7

Tel: 78 65 82 12

Ann Black

Sales Manager

Galaxy Computer Supplies

221 Hills Road

Cambridge AB5 2RW

31 May 2005

Dear Ms Black (start)

With reference to our telephone conversation today, (reference)

I am writing to confirm our order for:

20* Photoconductors Ref. No: 54 5498 A/K (reason for writing)

I would be grateful if you could deliver them as soon as possible. (request)

Thank you for your help. (closing remark)

Yours sincerely, (finish)

Matthew Cherry

Director- Procurement

9. Label the parts of the letter choosing from the words in the box:

Date

main paragraph

letterhead

Reference

salutation

position/ title

Concluding paragraph

recipient’s address

signature

(Typed) signature

complementary ending

sender’s address

enclosures (abbreviation)

(1) Widgetry LTD

6 Pine Estate, Westhornet, Bedfordshire, UB 18 22BC

(2) Telephone 9045 457891

Telex X562 Wid

Fax 45612 7893

(3) Scott Martin,

Sales Manager,

Black and White pic,

Napier House,

North Washington Street,

Oxbridge OB 84 9TD.

(4) Your ref. MS/WID/ 15/ 99

Our ref. ST/ MN/ 10/88

(5) 25 August 1999

(6) Dear Mr. Martin,

(7) Thank you for your letter of 20 January, explaining that the super widgets, catalogue reference X-3908, are no longer available but that ST- 1432, made to the same specifications but using a slightly different alloy, are now available instead.

Before I place a firm order I should like to see samples of the new super widgets. If the replacement is as good as you say it is, I shall certainly wish to reinstate the original order, but replacing an order for the new items.

(8) Apart from anything else, I should prefer to continue to deal with Black and White, whose service has always been satisfactory in the past. But you will understand that I must safeguard Widgetry’s interests and make sure that the quality is good.

(9) I would, therefore, be grateful if you could let me have the sample as soon as possible.

(10) Yours sincerely,

(11) Simon Thomas

(12) Production Manager

(13) enc.

10. Write the dates given in proper forms of business letter format:

31 января 2007г.,

25 мая 1996г.,

16 февраля 2002г.,

2 марта 2000г.,

2 апреля 1991 г.

11. Write a reply to the following letter:

Lenina 123-56 Volgograd 123456 Russsia

13 March 2009

ABC Ltd Warwick House Warwick Street Forest Hill London SE 23 UK

For the attention of the Sales Manager Dear Sir or Madam, Please would you send me details of your DVD video systems. I am particularly interested in the Omega range. Yours faithfully, (Ms) K. Ilnik

12. Try to rewrite these sentences in a style more suitable to a business letter choosing from the variants given below the sentences. Sometimes you are given some of the language most often used in the “standard" phrases which you need in your answers.

1. Your order is going to be late.

We regret_________________________

2. We are not willing to give you more time to pay.

Regrettably we must_______________________

3. You still owe us 200.

There is _________________________________

4. If this sample doesn’t suit you, we’ll send you another.

______________________________________________

5. The statement is wrong.

_______________________________________________

6. We forgot to pay, are sorry and are sending you the money with this letter.

_____________________________________________________________

7. Mr. Winslett can not accept your invitation because he’s already busy that day.

___________________________________________________________________

8. When are you going to pay?!

Perhaps you would be good enough _______________________________________

9. Can you tell us as soon as possible you have sent the goods?

Would you be kind enough ____________________________________________

10. We are astonished that you didn’t pay after our last reminder.

______________________________________________________________

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