- •Vocabulary list
- •Industry
- •I. Read and translate the text.
- •III. Find in the text one word which means the same:
- •IV. Match the following descriptions with the types of hotels given in the box:
- •V. Match each description with one of the hotel classes given below:
- •VI. Read the text and fill in the gaps with the words in the box.
- •VII. Say it in English:
- •VIII. Look at the ways in which people gave their opinions:
- •IX. Fill in the gaps, using the words in brackets.
- •X. A tour operator is describing two different hotels in Sri Lanka to a client.
- •I. Read and translate Text 2.
- •II. Explain the meaning of the following phrases:
- •III. Think and answer:
- •Vocabulary list
- •I. Read and translate the text.
- •II. Answer the following questions.
- •III. Sum up what you have learned from the text about:
- •IV. Find in the text words or phrases which correspond to the following definitions:
- •V. Match the following definitions with the words in the box.
- •VI. Study the vocabulary which is useful in describing hotels and hotel facilities.
- •VII. Complete these sentences spoken by a hotel manager.
- •VIII. Give English equivalents for:
- •IX. Read the dialogue between two former colleagues working in hotel business, who meet at the annual Hoteliers’ Conference.
- •X. Read the tour operator’s report about a visit to the Marple Hotel. Put the verbs into appropriate tenses.
- •XI. Read out the report again and find the phrases which mean the same:
- •XII. A potential guest is phoning a country house hotel about differences between the rooms. Complete the sentences using degrees of comparison.
- •Vocabulary list
- •I. Read and translate the text.
- •II. Answer the following questions.
- •III. Sum up what you’ve learned from the text about:
- •IV. Find in the text words or phrases which correspond to the following definitions:
- •V. A hotel is a product and hotel management should be able to sell the product – to talk about the hotel, rooms, facilities, etc., so that guests want to stay in the hotel and use its facilities.
- •VI. Read and translate an extract from the lecture given by the staff trainer. Find the sentences containing modal verbs. Explain their use.
- •VII. Fill in the gaps choosing one if the modal expressions given below:
- •VIII. Translate into English using modal verbs.
- •X. Read what different managers say about their responsibilities and make a note of how they use modal verbs.
- •XI. Answer the questions:
- •XII. Decide whether the following statements are true or false.
- •Vocabulary list
- •I. Read and translate the text.
- •II. Answer the following questions:
- •III. Sum up what you’ve learned from the text about:
- •IV. Find in the text words or phrases which correspond to the following definitions:
- •V. Translate into English:
Vocabulary list
1. recreation, n. восстановление сил; развлечение; отдых
recreation facilities места отдыха и развлечений
2. range, n. сфера; область; диапазон; зона
a broad range of опыт в обширной сфере
experience
3. accounting department бухгалтерия
accounts, n. счета
to enter on the account внести на счет
current account текущий счет (в банке)
4. bill, n. счет (в ресторане, гостинице, за разные виды услуг)
to keep bills up-to-date вести счет по ежедневным статьям расходов
5. charge, n. цена; занесение на счет
charges, pl расходы; издержки
free of charge бесплатно
charge, v. взимать плату (за к-л. услуги); брать деньги; назначать цену
to incur charges нести расходы; осуществлять затраты
6. vary, v. меняться; изменяться; развиться; расходиться; варьироваться
7. chief accountant главный бухгалтер
8. be in charge of отвечать за какой-либо участок
9. financial records финансовые документы
10. statement, n. выписка по счету
11. trouble spots проблемные места
12. eliminate, v. устранять; ликвидировать
13. genuine, adj. подлинный; истинный; неподдельный; настоящий
14. technique, n. приемы; методы; техника исполнения
15. head housekeeper главный завхоз; главный администратор; начальник
номерного фонда
16. intricacy, n. запутанность; сложность
17. on a large scale в крупных масштабах
18. engineering staff инженерная служба
19. maintenance staff служба технического обслуживания
20. chef, n. шеф-повар
21. aptitude, n. склонность; способность к чему-либо
22. apprentice, n. ученик; подмастерье; новичок
23. skilled, adj. квалифицированный
semi-skilled малоквалифицированный
unskilled неквалифицированный
24. carpenter, n. плотник
25. upholsterer, n. обойщик; драпировщик
26. plumber, n. сантехник
27. chоres, pl. = chars работа по дому; ежедневная работа
to perform chores выполнять работу (трудоемкую)
28. diverse, adj. разнообразный; разный
29. definite, adj. определенный
30. aid, n. помощь
31. substantial, adj. существенный; важный; значительный
32. additional, adj. дополнительный
33. income, n. доход; заработки
income tax подоходный налог
34. bellman, n. коридорный; посыльный
bellboy, n.
34. bartender, n. бармен
35. captain, n. метрдотель
36. fee, n. гонорар; вознаграждение
37. occupancy rate уровень загрузки номерного фонда
to assure a high обеспечить высокий уровень
occupancy rate загрузки номерного фонда
EXERCISES
I. Read and translate the text.
II. Answer the following questions:
1. Why are there so many professions and careers in the hotel industry?
2. Why is the career of hotel managers so important?
3. What is the role of the accounting department?
4. How does the size of the accounting staff vary?
5. How can a good accountant contribute to a success of the whole operation?
6. What education is needed to become an efficient hotel manager?
7. What personal characteristics of a manager is absolutely necessary for successful
performance?
8. What do the executive staffs need to know apart from the hotel field? Why?
9. Why are chefs so important to the success of a hotel?
10. What is so special about this profession?
11. How are workers in the hotel world classified?
12. What professions belong to a skilled group? Why?
13. What jobs are considered semi-skilled? Why?
14. What employees fall into an unskilled category?
15. What is the phenomenon of the hotel industry in terms of creating jobs?
16. What does contact with the public mean for hotel employees?
17. Why can resort areas suffer a sharp loss of business?
18. How important is language ability for those who work in hotels serving guests from
different countries?
19. What are the economic benefits in hotel work?
20. Are they the same for all hotel employees?
21. How do tips increase the income of hotel employees?
22. What other benefits are mentioned in the text?
23. Why are consultants called in?
24. How are they paid?
25. What is occupancy rate?
26. Why is a high occupancy rate important to the success of a hotel?
27. How important is it to create a pleasant atmosphere in a hotel?