- •Vocabulary list
- •Industry
- •I. Read and translate the text.
- •III. Find in the text one word which means the same:
- •IV. Match the following descriptions with the types of hotels given in the box:
- •V. Match each description with one of the hotel classes given below:
- •VI. Read the text and fill in the gaps with the words in the box.
- •VII. Say it in English:
- •VIII. Look at the ways in which people gave their opinions:
- •IX. Fill in the gaps, using the words in brackets.
- •X. A tour operator is describing two different hotels in Sri Lanka to a client.
- •I. Read and translate Text 2.
- •II. Explain the meaning of the following phrases:
- •III. Think and answer:
- •Vocabulary list
- •I. Read and translate the text.
- •II. Answer the following questions.
- •III. Sum up what you have learned from the text about:
- •IV. Find in the text words or phrases which correspond to the following definitions:
- •V. Match the following definitions with the words in the box.
- •VI. Study the vocabulary which is useful in describing hotels and hotel facilities.
- •VII. Complete these sentences spoken by a hotel manager.
- •VIII. Give English equivalents for:
- •IX. Read the dialogue between two former colleagues working in hotel business, who meet at the annual Hoteliers’ Conference.
- •X. Read the tour operator’s report about a visit to the Marple Hotel. Put the verbs into appropriate tenses.
- •XI. Read out the report again and find the phrases which mean the same:
- •XII. A potential guest is phoning a country house hotel about differences between the rooms. Complete the sentences using degrees of comparison.
- •Vocabulary list
- •I. Read and translate the text.
- •II. Answer the following questions.
- •III. Sum up what you’ve learned from the text about:
- •IV. Find in the text words or phrases which correspond to the following definitions:
- •V. A hotel is a product and hotel management should be able to sell the product – to talk about the hotel, rooms, facilities, etc., so that guests want to stay in the hotel and use its facilities.
- •VI. Read and translate an extract from the lecture given by the staff trainer. Find the sentences containing modal verbs. Explain their use.
- •VII. Fill in the gaps choosing one if the modal expressions given below:
- •VIII. Translate into English using modal verbs.
- •X. Read what different managers say about their responsibilities and make a note of how they use modal verbs.
- •XI. Answer the questions:
- •XII. Decide whether the following statements are true or false.
- •Vocabulary list
- •I. Read and translate the text.
- •II. Answer the following questions:
- •III. Sum up what you’ve learned from the text about:
- •IV. Find in the text words or phrases which correspond to the following definitions:
- •V. Translate into English:
Vocabulary list
1. title, n. название должности; титул
2. be responsible for отвечать за что-либо; руководить; быть
syn. to be in charge of главным
3. owner, n. владелец, хозяин
4. executive, n. высшее должностное лицо;
5. experience, n. опыт
6. appropriate, adj. подходящий; соответствующий
7. attain, v. достигнуть; добиться
8. vary, v. меняться, изменяться; расходиться;
разнообразить; варьировать
9. chain-operated hotel гостиница, входящая в сеть гостиниц с
одинаковыми принципами управления
10. tightly, adv. строго, жестко
11. framework, n. структура; рамки
within framework в рамках
12. exercise, v. осуществлять; использовать, пользоваться
(правами); выполнять (обязанности)
13. carry out выполнять; проводить (политику)
14. distinctive, adj. отличительный, особый
15. host, n. хозяин (принимающий гостей)
host, v. принимать гостей; устраивать у себя
мероприятие
16. occur, v. случаться, происходить
17. routine, n. заведенный порядок; установившаяся
практика; определенный режим
18. spot checks выборочные проверки; внезапная проверка
без предварительного предупреждения
19. supervise, n. контролировать; осуществлять руководство
непосредственно на местах
20. smooth, adj. гладкий; ровный; спокойный; бесперебойный
21. expertise, n. знания и опыт (в данной области);
компетенция; знание дела
22. courtesy, n. учтивость, обходительность; вежливость
23. a job applicant кандидат на должность;
претендент на вакансию
24. in-house (training, magazine) внутри организации; внутриведомственный
25. extend to, v. распространяться на …
26. customary, adj. обычный; привычный; основанный на опыте
27. employ, v. нанимать на работу
employer, n. работодатель; руководитель
employee, n. работник; сотрудник
28. assign, v. назначать; поручать (задание, работу)
определять на должность
29. shift, n. смена
30. room assignment, n. распределение комнат
31. overbooking превышение количества забронированных
номеров
32. dual, adj. двойственный; двойной;
состоящий из двух частей
33. profit, n. прибыль
EXERCISES
I. Read and translate the text.
II. Answer the following questions.
a) What titles are used for the head of a hotel?
b) What is the manager of a hotel responsible for?
c) What skills and knowledge are essential for the hotel manager?
d) Why do hotel managers need business education?
e) Where can you get specialized education for hotel management?
f) How does the personal influence of the manager vary?
g) What is the role of the manager in hotel business?
h) How does the manager ensure the smooth running of a hotel?
i) What responsibilities are vital for the smooth functioning of a hotel?
j) Why are in-house training programmes so important for the business?
k) What do training programmes usually include?
l) How are the duties of assistant managers arranged?
m) Where do they usually have a desk? Why?
n) How do they deal with more serious problems?
o) What is the dual responsibility of the hotel management/
p) What makes hotel business financially successful?