- •Vocabulary list
- •Industry
- •I. Read and translate the text.
- •III. Find in the text one word which means the same:
- •IV. Match the following descriptions with the types of hotels given in the box:
- •V. Match each description with one of the hotel classes given below:
- •VI. Read the text and fill in the gaps with the words in the box.
- •VII. Say it in English:
- •VIII. Look at the ways in which people gave their opinions:
- •IX. Fill in the gaps, using the words in brackets.
- •X. A tour operator is describing two different hotels in Sri Lanka to a client.
- •I. Read and translate Text 2.
- •II. Explain the meaning of the following phrases:
- •III. Think and answer:
- •Vocabulary list
- •I. Read and translate the text.
- •II. Answer the following questions.
- •III. Sum up what you have learned from the text about:
- •IV. Find in the text words or phrases which correspond to the following definitions:
- •V. Match the following definitions with the words in the box.
- •VI. Study the vocabulary which is useful in describing hotels and hotel facilities.
- •VII. Complete these sentences spoken by a hotel manager.
- •VIII. Give English equivalents for:
- •IX. Read the dialogue between two former colleagues working in hotel business, who meet at the annual Hoteliers’ Conference.
- •X. Read the tour operator’s report about a visit to the Marple Hotel. Put the verbs into appropriate tenses.
- •XI. Read out the report again and find the phrases which mean the same:
- •XII. A potential guest is phoning a country house hotel about differences between the rooms. Complete the sentences using degrees of comparison.
- •Vocabulary list
- •I. Read and translate the text.
- •II. Answer the following questions.
- •III. Sum up what you’ve learned from the text about:
- •IV. Find in the text words or phrases which correspond to the following definitions:
- •V. A hotel is a product and hotel management should be able to sell the product – to talk about the hotel, rooms, facilities, etc., so that guests want to stay in the hotel and use its facilities.
- •VI. Read and translate an extract from the lecture given by the staff trainer. Find the sentences containing modal verbs. Explain their use.
- •VII. Fill in the gaps choosing one if the modal expressions given below:
- •VIII. Translate into English using modal verbs.
- •X. Read what different managers say about their responsibilities and make a note of how they use modal verbs.
- •XI. Answer the questions:
- •XII. Decide whether the following statements are true or false.
- •Vocabulary list
- •I. Read and translate the text.
- •II. Answer the following questions:
- •III. Sum up what you’ve learned from the text about:
- •IV. Find in the text words or phrases which correspond to the following definitions:
- •V. Translate into English:
X. Read the tour operator’s report about a visit to the Marple Hotel. Put the verbs into appropriate tenses.
REPORT: Marple Hotel
We 1) _________________ (visit) the Marple Hotel in July 2002 when we 2) ____________
(decide) that we wouldn’t feature the hotel in our brochure. There 3) _____________ (be) a number of reasons for this: the rooms 4) ________________ (need) upgrading, we 5) ______
__________ (feel) that the standard of service 6) _______________ (not/be) good enough, and the hotel 7) ______________ (not seem) to be well managed.
However, a great deal 8) ________________ (change) since 2002, and the hotel is now under new management. They 9) __________________ (redecorate) all the rooms and they 10)
______________ (make) the restaurant much more comfortable and attractive.
They 11) _________________ (also/build) a new pool. They 12) ____________ (start) work on a new extension which should be completed by April next year, and this will bring the number of available rooms to 200. The new manager 13) __________________ (introduce)
an incentive scheme for the staff, 14) ______________ (increase) salaries, and 15) ________
__________ (send) a number of employees on training courses, and as a result the level of service 16) _________________ (improve) a great deal. The restaurant is gaining a good reputation. The new chef 17) ______________ (be) at the hotel for three months, and will clearly maintain high standards of cuisine. He 18) _______________ (train) in Paris a few years ago, and then 19) _______________ (work) at the Tour d’ Argent. Since his arrival, he 20) _______________ (create) a new menu and 21) ________________ (hire) a maitre d’hotel to train the waiters. We 22) ____________ (have) a meal at the restaurant last night and 23) _____________ (think) the standards were excellent.
We therefore recommend that we feature the Marple Hotel in the next year’s brochure.
XI. Read out the report again and find the phrases which mean the same:
1. поместить информацию о гостинице в брошюре
______________________________________________________________
2. мы нашли, что уровень обслуживания недостаточно высок
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3. комнаты нужно было модернизировать
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4. управление гостиницей было не на высоте
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5. сейчас в гостинице сменилось руководство
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6. многое изменилось к лучшему
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7. комнаты отремонтированы
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8. ресторан стал более удобным и привлекательным
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9. построен бассейн
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10. начались работы по строительству пристройки
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11. количество номеров в эксплуатации возрастет до 200
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12. новое руководство ввело поощрительную схему для сотрудников
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13. увеличились зарплаты, и ряд сотрудников были направлены на обучение
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14. уровень обслуживания значительно возрос
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15. репутация ресторана растет
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16. новый шеф-повар поддерживает высокий уровень приготовления блюд
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17. он создал новое меню и взял на работу метрдотеля для обучения официантов
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18. отличное качество еды
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