Business english lesson 4 at a hotel / в гостинице

The great advantage of a hotel is that it`s a great refuge from home life.

1. Fill in the spaces in the conversations with the given words. Then read again to check your answers.

Conversation 1

A good stay afraid credit card double floor

How much reservation secretary sorry worry

A Good evening.

B Hello My name is Schmidt. I have a (a) …

A Just a minute, Mr Schmidt. No, I'm (b) … There's no reservation in that name. B Are you sure? A Yes. I'm (c) …so.

B Oh dear. That's strange. My (d) …doesn`t normally make these mistakes.

A Well, don`t (e) …. We do have a room. A (F0 … on the fourth (g) ….

B Oh good. (h) … is it?

A 190 euros.

B That's fine.

A Can I see your (i) …, please?

B Yeah. Here you are.

A Thank you. Have (j) ….

Conversation 2

Across the road make the mistake reservation wrong hotel

A Good afternoon. I have a (K) …. Just a minute. Here are the details.

B Thank you. Oh. I'm sorry, you have the (l) ….

A What?

B This is the Continental. The Holiday Inn is (m) ….

A Oh. how embarrassing!

B Don't worry. You're not the first person to(n) ….

A Right. Oh well. Thanks very much. Bye.

B Goodbye.

Conversation 3

Don`t have don`t worry good journey invoice Thank you your bill you sign

A Well, goodbye then.

B Just one moment, sir. What about(o) …?

A What's that?

B The bill, sir?

A Oh dear. You normally (p) …my company directly.

B I'm sorry, but I (q) …those instructions.

A Oh, right. Well, never mind. American Express or Visa?

В Either. We ® …both.

A Here you are, then.

В Thank you. Can (s) … here, please?

A There we are.

B (t) …, sir. I`m sorry about that.

A Oh (u) …. It's not your fault.

B Have a (v) …. Goodbye.

A Goodbye.

2. Work with a partner. Practise the conversations.

3. Answer these questions.

a What kind of breakfast do you normally have?

b In a hotel, what do you prefer, a buffet style breakfast or someone serving

you?

C What do you like for breakfast?

4. Discuss these questions with a partner and then read the article below to see what an expert says.

a Why do people have problems concentrating on their work when they don't eat breakfast'

b Why do people who don't have breakfast sometimes get fat as a result?

c What kinds of food are healthy to eat for breakfast?

Eat a Good Breakfast

To meet the demands of a busy day, the body and need nutrients and energy. A well-balanced provides these. People who don't eat have low energy levels later in the morning. Here are some consequences of not having breakfast

• Less ability to think and concentrate.

• Less ability to learn.

• More stress and irritability (how calm do you feel when you're very hungry?) and more accidents.

• Getting fat.

• Feeling tired and decreased physical performance.

Studies show that people who eat breakfast daily live longer than those who don't People who don't have breakfast also get fat more easily. If you skip meals, you are more likely to eat snacks. Most snack foods have a lot of calories, fat sugar and salt and they don't have many nutrients. This is probably one reason why breakfast skippers put on weight.

For good health, start your day with a good breakfast for example, whole-grain cereal and/or toast low-fat milk or yoghurt fruit and nuts or peanut butter on the toast If you get hungry and feel you need to eat between meals, choose healthy snacks (fresh fruit vegetables, whole-grain bread or crackers, or nuts, for example).

5. A hotel guest arrives in the dining room for breakfast. Follow the conversation. Underline the words and phrases which are useful.

A Good morning. Would you like to sit over here?

B Thank you.

A Would you like orange juice?

B No thanks, but I'd love a coffee. And have you got any cereal?

A Yes. sir. we've got muesli. Corn Flakes or Rice Krispies.

B Muesli, please. Oh and some toast.

A Certainly, sir. What's your room number, please?

B 316.

A Thank you.