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  1. Give English equivalents of the words and word combinations used in the text.

Турпакет; перевозчик; продавать оптом; продавать в розницу; оптовик; розничный торговец; платить комиссионные; создавать тур; турагент; туроператор; страховка; аренда автомобиля; отчитываться перед кем-л.; отдел по связям с

общественностью; прибыль; контролировать результаты; шеф-аниматор; сопровождать туристов; режиссёр социальных программ; артистичный; лёгкий в общении; приветливый (дружелюбный); общительный человек; готовый помочь; персонал; обзорная экскурсия; иметь дело с; групповод; поставщик, работать с тургруппой, проводить творческие конкурсы.

3. Match the terms with the definitions.

  1. a tour operator

  1. a travel company staff member who sells tours and separate services retail

  1. a travel agent

  1. a tourist professional who shows tourists round a destination or a sight

  1. a tourism manager

  1. a tourist specialist who develops tour packages

  1. a tour guide

  1. a manager who supervises a staff of animators

  1. an animator

  1. a tourist professional who manages a travel company or a department

  1. a social director

  1. a travel company staff member who issues and sells tickets

  1. a booking agent

  1. a specialist who arranges entertainments for hotel guests or cruise passengers

  1. a ticket agent

  1. a travel company staff member who arranges ticket bookings

4. Fill in the blanks using the words given below.

a retailer the tour guide a wholesaler

a commission the tour operator the travel agent

the animator destination sightseeing

suppliers the tourist manager entertainment

the social director

1. ___________ supervises all operations in a tourist company and its staff.

2. ___________ handles tour groups and conducts excursions.

3. ___________sells tour packages and separate services to customers.

4. ___________ provides entertainment for holiday-makers. He organizes and conducts ____________ programmes.

5. __________ develops tour packages. He is the main producer in the tourist industry.

  1. The tour guide knows all sights in the ______________.

  2. The tour guide conducts _____________tours.

9. The travel agent is ____________.

  1. The tour operator is ____________. Не sells tour packages to travel agents wholesale and pays ____________ to them.

  2. The chief animator is also called ______________.

  3. The tour operator works with, hotels, museums and other ______________.

Assignment 5

The Role of Tour Operator

  1. Read the article and find the answers.

  1. Package holidays are created by tour operators and then sold through the chain of distribution.

  1. What are the components of a typical package holiday?

  2. Who else forms part of the chain of distribution?

  3. How many different types of tour operator are there?

  1. There are two other terms that mean the same as package holiday. What are they?

  2. To buy in bulk means to buy something

  1. on the Internet

  2. in large quantities

  3. in secret

  4. a long time before you need to use it.

  1. Why is it important to buy in bulk in tour operation?

  2. Why do you think specialists prefer to sell direct to their clients?

  3. If you could work for one of the types of tour operator, which would you choose?