- •Учебное издание Английский язык
- •680042, Хабаровск, ул. Тихоокеанская, 134, хгаэп, риц
- •Предисловие
- •Read the article and translate it into Russian. Tourism today Facts and challenges
- •Give English equivalents of the words and words partnerships used in the text.
- •Match the words with their definitions.
- •Answer and discuss the questions.
- •The development of tourism
- •1. Read the text and translate it into Russian.
- •Give English equivalents of the words and word combinations used in the text.
- •2. Match the terms with the definitions.
- •3. Fill in the blanks with the words given below.
- •1. Read and translate the text. Types of tourism
- •3. Match the terms with the definitions.
- •4. Fill in the blanks with the words given below.
- •1. Read and translate the text. People in tourism
- •Give English equivalents of the words and word combinations used in the text.
- •3. Match the terms with the definitions.
- •4. Fill in the blanks using the words given below.
- •The Role of Tour Operator
- •Read the article and find the answers.
- •Putting a package together
- •Answer the questions.
- •1. Read and translate the text. People in hospitality
- •2. Give English equivalents of the words and word combinations used in the text.
- •3. Match the terms with the definitions.
- •4. Fill in the blanks with the words given below.
- •1. Read and translate the text. Hotel services
- •2. Give English equivalents of the words and word combinations used in the text.
- •3. Fill in the blanks with the words given below.
- •1. Read and translate the text. Types of hotels
- •2. Give English equivalents of the words and word combinations used in the text.
- •3. Match the terms with the definitions.
- •4. Read the extract from the brochure and fill in the gaps with the following words. The first one has been done for you.
- •Promotion and marketing in tourism
- •The marketing process in travel and tourism
- •6. Marketing Terminology. Match 1-9 with a-I to produce nine marketing tips.
- •Analyzing your product
- •1. A swot analysis is a basic technique in marketing. The ‘s’ means ‘Strengths’. Do you know what the other three letters mean?
- •3. Tick the features that she mentions in the table below.
- •Tourist motivation
- •2. Match the words with their definitions.
- •3. Read and translate the text into Russian. Old and new tourism
- •4. Use information from the text to complete these tables.
- •Unit2 Business letter writing
- •Letter format
- •1. Координаты отправителя письма
- •2. Дата составления письма
- •3. Координаты получателя письма
- •6. Приветствие
- •Inquiries and replies
- •Reservations and replies to them
- •Complaints and replies
- •With the service to draw your attention
- •Dear Sir My husband and I have recently returned from one of your Golden Group holidays in Tunisia.
- •Curriculum Vitae and Cover Letters
- •1. Personal Information
- •4. Work Experience
- •5. Special skills
- •6. References
- •Curriculum vitae
- •Education
- •Intern Supervisor
- •International cultural representative
- •Interests
- •Referees
- •Cover letter
- •Оформление e-mail
- •However on arrival; 2. As a result; 3. At our expense; 4. To organize our own entertainment; 5. To draw your attention; 6. With the service; 7. Look forward to hearing from you
- •Unit 3 On the telephone
- •Contents
- •Sources
With the service to draw your attention
look forward to hearing from you
Dear Sir My husband and I have recently returned from one of your Golden Group holidays in Tunisia.
We chose this holiday in preference to many others as we were assured both in the brochure and by your agency staff that this particular package catered for retired couples like ourselves.
We understood that our specially organized activities would be run by mature friendly hostesses. ________________1at our destination we were met by a very youthful rep who very curtly told us that we were only two other people on the Golden Group package and that, ________________2, we could join in the activities organized for other groups or fend for ourselves. Since our tastes do not include hard rock or late-night pub crawls we asked to be moved to another hotel. We were told that if we did this it would have to be ________________3. As a result we decided to stay where we were and ___________________4.
Now that we have returned home we feel obliged _________________5to our deep dissatisfaction ________________6 we received. Not only were we deceived by the information in your brochure but we were not properly treated by your staff in the resort.
We hope that this matter will be rectified to our satisfaction in the near future and ___________________7 shortly.
Yours faithfully
Katherine Hopper
Exercise 6. The following extracts are from two different letters, a letter making a complaint and a letter of reply, but they have got mixed up. Put them in the right order.
Letter of complaint Letter of reply
1) When one of my guests arrived the waiter sat her at the wrong table. Later the same waiter split a few drops of red wine on another guest’s trousers. The final embarrassment was when the waiter presented the bill to one of my guests instead of me. |
2) As a token of our regret I enclose a voucher for an evening meal for 2 people and hope to welcome you personally in the near future. |
3) I am writing to complain about the service I recently received in your restaurant.
|
4) Yours sincerely Pierre Lancel Restaurant Manager |
5) Yours faithfully Raymond Strang Sales Manager |
6) Dear Sir/Madam |
7) I had invited 4 clients to join me for lunch in your restaurant, where I had expected to receive the best service. Unfortunately, I have a number of complaints. |
8) I am afraid that we were experiencing staffing problems during this period and had an inexperienced waiter working in the restaurant. He has since left and we are happy to say that we now have only fully qualified waiters |
9) I feel that this is not the professional service which I expect from a top restaurant and I know that you will wish to ensure that it does not happen again. |
10) Dear Mr Strang |
11) I was very sorry to hear about the problems you experienced in our restaurant on your recent visit. |