- •1. Match the greetings with their responses.
- •2. Put the sentences in the correct order to make a dialogue.
- •3.1. Fill in the missing word.
- •7. Translate the dialogues.
- •New words and useful expressions:
- •6. Think of a possible reply. The question is given. If necessary use words: of course/sure/certainly.
- •2. Read the text and fill in the missing words.
- •3. Put the words in the correct order.
- •4. Translate the dialogues.
- •5. Match the question in a with the answer in b
- •7. Read and practise saying the dialogue.
- •2. Fill in the gaps, using do/'does/fis/are.
- •3. Give short answers.
- •4. Match the question in a with the answer in в
- •6. Translate the dialogues.
- •5. Read the text from a hotel brochure and find out about:
- •1. Choose pronouns and fill in the chart.
- •2. Fill in the gaps with the correct prepositions.
- •4. Write a question, the answer is given.
- •5. Read the text from a hotel brochure and find out the information about:
- •6. A guest wants to get information about your hotel. Using the text above make up a dialogue.
- •7. Describe the hotel/restaurant you worked in during the period.
- •Match the question with the answer
- •2. Put the sentences in the correct order to make a dialogue.
- •3. Complete the dialogues. The guests' answers are given.
- •5. Put the verbs in brackets in the correct form.
- •6. Read the text
- •7. Fill in the gaps with the prepositions (on, in, at, with, from, till, to, by).
- •8. Read and practise saying the following dialogues.
- •1. Put the words in the correct order to make a sentence.
- •2. Match the question with the answer
- •3. Think of possible guests' replies. Your questions are given.
- •Polite question forms
- •4. Change the sentences using polite forms.
- •5. Say the dates.
- •6. Answer the questions using the calendar.
- •8. Read the dialogue and practise saying it.
- •1. Match the questions with the answers.
- •2. Make positive sentences negative.
- •3. Think of possible questions, the replies are given.
- •4. Put the words in the correct order to answer the question.
- •5. Read and practise saying the dialogues.
- •2. Fill in the gaps with the prepositions.
- •4. Read the text and put the verbs in brackets in the correct form.
- •5. Translate the dialogue.
- •2. Fill in the gaps with the prepositions.
- •3. Every sentence has a mistake, find it and correct.
- •4. Read the text and put the verbs in brackets in the correct form.
- •5. Translate the dialogue.
- •1. Put the words in the correct order.
- •4. Choose the correct words to complete the dialogues.
- •6. Read and practise saying the dialogue "Ordering drinks".
- •2. Answer the questions.
- •3. How various foods can be prepared? Match the line in a with the line in b.
- •4. Ask the guests how they want their food cooked. Use the polite form "How would you like...?"
- •5. Fill in the gaps with a9 the or nothing.
- •6. Fill in the gaps with any or some.
- •2. Put the waiter's words in a into the correct order to make a sentence. Then And the guest's reply in в to make a dialogue.
- •4. Translate.
- •Good—better—the best bad—worse—the worst far—further—the furthest
- •5. Compare adjectives.
- •6. Make sentences.
- •7. Think of possible questions. The guests' answers are given.
- •8. Look at the menu. What are the sections of the menu? Try to guess the meaning of the unknown dishes and add yours. Menu
- •10. Translate the dialogue.
- •11. Read and practise saying the dialogue.
- •12. Translate the dialogue.
- •1. Read the names of food and fill in the chart according to their category.
- •1. Read the names of food and fill in the chart according to their category
- •2. Fill in the gaps with a/the/any/some or nothing.
- •3. Fill in the chart with the correct form of the adjective.
- •4. Each sentence has a mistake. Find it and correct it.
- •5. Translate the dialogue.
- •1. Say the telephone numbers.
- •2. Fill in the missing words.
- •3. Put the words in the correct order.
- •4. Put the verbs in brackets in the Past tense.
- •5. Write the infinitive.
- •6. Read and practise saying the dialogues.
- •1. Pronounce the English alphabet.
- •2. Spell the words.
- •3. Put the words in the correct order to make a sentence.
- •4. Read and practise saying the dialogue. Imagine that the telephone is broken.
- •6. Look at the letter. What is wrong? How would you write it?
- •Make questions.
- •7.2. Now make the above sentences negative.
- •1. Complete the dialogue.
- •2. Read and practise saying the dialogue.
- •Irregular adverbs:
- •3. Match the verb with an adverb.
- •4. Choose the correct word.
- •5. Read the text.
- •Introduce yourself
- •1. Read the words and choose the adverbs.
- •2. Choose the verbs in the Past Simple Tense. Fill in the chart and write their infinitives.
- •3. Find and correct mistakes.
- •4. Put the jumbled sentences in the correct order and translate the dialogue.
- •1. Read the words and choose the adverbs.
- •3. Find and correct mistakes.
- •4. Put the jumbled sentences in the correct order and translate the dialogue.
- •5. Make a dialogue back from the message. The Grand Hotel
- •First Floor
- •Ground Floor
- •Basement
- •2. Choose the verbs in the Past Simple Tense. Fill in the chart and write their infinitives.
- •1. Match the sentence with the reply
- •2. Read the words and underline prepositions.
- •3. Choose the correct word.
- •4. Read and practise saying the dialogues. Make sure that you understood the direction.
- •5. Translate the dialogues.
- •1. Match the word in a with the word in b.
- •2. Fill in the missing words.
- •4. Read and practise saying the dialogues. Make sure that you understood directions.
- •1. Match the problem with a possible treatment
- •2. Put the words of comments in the correct order.
- •3. What symptoms do you have when you:
- •5. Translate.
- •6. Match the line in a with the line in b.
- •7. Complete the chart with the correct form of the verb.
- •8. Choose the correct sentence.
- •9. Read and practise saying the dialogues.
- •3. Each sentence has a mistake. Find it and correct it.
- •4. Try to solve the guest's problem or help with advice.
- •5. Translate the dialogues.
- •Make a list of three most popular tourist attractions in your own city. What does each have to offer?
- •Suggest a day's excursion to the guest and explain how to get to these attractions. You can begin a description of your recommended day this way.
- •2. Fill in the chart with the correct verb form.
- •3. Each sentence has a mistake. Find it and correct it.
- •4. Try to solve the guest's problem or help with advice.
- •5. Translate the dialogues.
- •Make a list of three most popular tourist attractions in your own city. What does each have to offer?
- •Suggest a day's excursion to the guest and explain how to get to these attractions. You can begin a description of your recommended day this way.
- •1. Odd one out and explain the reason.
- •3. Read the Housekeeper's recommendations. Put the letters into the correct order. The first letter is in the correct position.
- •6. Make the sentences negative.
- •7. Read and practise saying the dialogues.
- •1. Choose the hotel jobs:
- •2. Read the text and choose the proper word.
- •3. Are the sentences false or true?
- •4. Answer the questions.
- •5. Answer the questions.
- •6. Translate.
- •7. The General Manager shows a student-trainee the hotel and describes the duties of the staff. Translate the dialogue and then practise saying it.
- •4.1. Put the words in the correct order to make a sentence
- •4.2. Now make the above sentences negative.
- •5. Answer the questions about yourself.
- •6. Underline the correct word to make a dialogue. The first one has been done for you.
- •7. Read and practise saying the dialogues.
- •8. Imagine that you are seeing off your guest/friend/business partner. Say goodbye to each other using these words to help:
- •9. Read and practise saying the dialogues.
- •1. Choose the words concerning money matters.
- •2. Match the line in a with the line in b.
- •3. Solve the problem. What should have been done if the guest's complaint
- •4. Each sentence has a mistake. Find it and correct it.
- •5.1. Translate.
- •5.2. Complete the dialogue. Discuss the method of payment and see off the guest.
- •6. Write a short composition about your future plans and ambitions.
- •1. Choose the words concerning money matters.
- •3. Solve the problem. What should have been done if the guest's complaint is:
- •The Bell Captain and Bellhops
- •Vocabulary Notes
- •In advance
- •I'd like to stay at the hotel.
- •1. Find among them the places where: a) they serve you breakfast; b) you can get an evening meal; c) you can cook your own meals; d) you do not sleep in a building.
- •2. Which of these places do you think are: a) expensive? b) medium-priced? c) cheap?
- •3. Can you think of any more unusual places to spend a night?
- •The Astoria Hotel
- •At the Reception Desk
- •In; name; our; room; it; help; reservation; is; sir; fill; English; got
- •Booking into a Hotel (in Britain)
- •Appendix
- •I. Sentences for translating
- •II. Texts for reading and discussing
- •Places to stay
- •Словарь
- •Musee d'Orsay
- •Pompidou Centre
- •Notre Dame Cathedral
- •Eiffel Tower
- •Curriculum vitae
- •Intern Supervisor
- •International cultural representative
5.1. Translate.
Я сегодня улетаю. Не могли бы вы приготовить мне счет?
Да, конечно. Ваша фамилия и номер комнаты?
Я из 380 номера. Моя фамилия Слоуп.
Вот, пожалуйста, ваш счет.
Вы не могли бы сказать, сколько там всего, я забыл очки в номере.
Нет проблем. Всего 835 долларов. Здесь все включено.
Кажется, там ошибка, слишком большая сумма.
Позвольте мне объяснить. Этот пункт за услуги прачечной, этот за журналы.
Но я не получал журналы!
Сейчас я проверю. Да, вы правы. Это моя ошибка.
5.2. Complete the dialogue. Discuss the method of payment and see off the guest.
6. Write a short composition about your future plans and ambitions.
Units 16—18. Stop and check. Variant II
1. Choose the words concerning money matters.
Example: cellar, dollar,...
Chain, Mark, discontent, Master Card, taxi, masterpiece, cash, march, recipe, change, catch, discount, receipt, Tax, bridge.
В
Example: 1 — b.
a. looks after the building
b. flies a plane с takes bookings, checks in and out
d. gives orders to the chambermaids
e. serves dishes in the restaurant
f. cooks dishes
g. is responsible for all the departments h. helps guests with their luggage
A
Pilot
Head Housekeeper
Maintenance engineer
Porter
Receptionist
Assistant Manager
Waiter
Chef
3. Solve the problem. What should have been done if the guest's complaint is:
Example: — The mirror is broken!
— It should have been changed! I'll send someone up immediately!
There is only cold water!
You forgot to wake me up at 6 p.m. and I missed the train! 3.1 asked for a room with a sea view.
We ordered breakfast two hours ago.
The mini-bar is empty.
There is no soap in the bathroom!
I can't open the wardrobe!
TEXT A AT A HOTEL
As soon as you are through with the customs, you'll most probably take a taxi to a hotel. It's best to book a room in advance. In this case you'll be sure to stay at a hotel without any problems. You can book a room by telephone or telegram.
In many hotels a porter takes your luggage and shows you the way to the receptionist's desk. The receptionist will most probably ask you for how many days (nights) you are going to stay at the hotel. He may offer you a room (a single or a double room, a suite, etc.) with all modern conveniences (bath, telephone, TV). Then he will ask you to sign in. In this case you have to sign your name in a hotel register (book). In the USA you have to put down your name, nationality and address in a special registration form (fill in a form).
When this formality is over, the receptionist gives you your key and the porter shows you up to your room. Now you are referred to as a "guest". When going out you are supposed to leave your key at the desk. All the keys are hung on a special key-rack.
The room charge (price) usually includes your breakfast. Sometimes it includes the service paid additionally.
The guests are requested to warn the receptionist in advance about the day and hour of signing out so that he could have the bill ready for them in time. Make sure that the bill is ready one day before leaving.
Exercise 1. Find in the text the English equivalents for the following:
забронировать номер; остановиться в гостинице; коридорный; администратор; одноместный номер; двухместный номер; регистрироваться; бланк регистрации; ключ; вешалка для ключей; современные удобства; обслуживание; плата; просить; предупреждать; приготовить счет; выезжать (выписываться)
Exercise 2. a) Answer the questions:
Why is it best to book a room/make a reservation?
How can you book a room at a hotel?
Who usually helps you with your luggage when you come to a hotel?
Whom will you address for a room when you come to a hotel?
What will the receptionist most probably ask you about?
What do you call the formality of putting down your name in a hotel register?
Who usually shows a traveller to his/her room?
8. Why are you requested to warn the receptionist in advance about the day and hour of signing out/checking out?
Exercise 3. a) Read the text and learn the new words and word combinations.